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Windows 7: Please help,mem test failed 0x000000f keeps rebooting

28 Sep 2012   #1

windows 7 x64
 
 
Please help,mem test failed 0x000000f keeps rebooting

hey guys please help me i have a asus laptop. i got a virus. when i booted up it just went to a black screen with a cursor, so i reinstalled windows.

after doing so it now just keep restarting, it will make it to the starting windows screen then it restarts and keeps doing that.
I have tried all the following and have been unsuccessful:

- F2 while booting gives me two options:

1) Windows Setup [EMS Enabled]
2) Tools: Windows Memory Diagnostic

When I choose Windows Setup, Windows tries to boot and gets back into the black screen with a cursor.

When I choose the Windows Memory Diagnostic option, I get a message saying Windows failed to start - a recent HW/SW change might be the cause. It asks me to insert a Windows installation disc and restart my computer. The following information is also provided on this screen:

File: \boot\memtest.exe
Status: 0x000000f
Info: The selected entry could not be loaded because the application is missing or corrupt


- F8 while booting: tried every option provided on this screen to boot but all end up in the black screen with cursor issue, even in safe mode restarts


- Hold the F10 and F12 keys while rebooting - both end in a black screen

I have exhausted all the options I know and seeking advice on a cost effective way to revive the laptop.

i tried the chkdsk and said there was no problems?

PLEASE PLEASE SOMEONE HELP ME

My System SpecsSystem Spec
.

28 Sep 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

Well first lets do a reliable test on the memory.
I suggest allowing this to run overnight or 5 or so passes for reliable results. (if it starts spitting out errors right away there is no need to continue though)
RAM - Test with Memtest86+

The drive would seem okay let's make sure the memory is as well before proceeding.
My System SpecsSystem Spec
28 Sep 2012   #3

windows 7 x64
 
 

would there be another way , i wouldnt be able to get to another computer until tomorrow at earliest :/ UGH
My System SpecsSystem Spec
.


28 Sep 2012   #4

windows 7 x64
 
 

also i switched the boot order 1 to cd/dvd and disabled the 2nd boot option ..after i did this it let me run the mem diagnostic tool and found nothing. but when i restore deafults to 1 being the hdd it comes up that windows failed to start file /boot/memtest.exe status-0x000000f could this mean the hard drive is bad?
My System SpecsSystem Spec
28 Sep 2012   #5

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

If the hard drive or the file itself were actually bad it would be so in both scenarios.
Do you have a windows disc to try this with.
Startup Repair
My System SpecsSystem Spec
28 Sep 2012   #6

windows 7 x64
 
 

yeah tried that 2 times . found nothing
My System SpecsSystem Spec
28 Sep 2012   #7

windows 7 x64
 
 

reinstall windows a 2nd time and same thing..just keep restarting after it gets to the little starting windows . wont boot in safe mode . and i disabled automatic restart if failure...all same results just keeps restarting over and over again
My System SpecsSystem Spec
28 Sep 2012   #8
Microsoft MVP

 

Enter BIOS setup to set BIOS to defaults: Clear CMOS - 3 Ways to Clear the CMOS - Reset BIOS

While in BIOS setup make sure HD is detected and set correctly to AHCI mode to try install. If not change the cables or replace HD.

Follow these basic steps to Clean Reinstall - Factory OEM Windows 7 which provides the latest installer, tells you how drivers are handled best, and provides the best tools and methods to get and keep a perfect install.

Now boot the Windows 7 installer, at first screen Press Shift + F10 to open a COmmand Line, run Diskpart Clean Command to wipe the HD of all code.

After it completes close Command Box, click Install Now, choose CUstom Install, at drive selection screen just click Next to let installer format an install partition for you and begin.



Post back results.
My System SpecsSystem Spec
28 Sep 2012   #9

windows 7 x64
 
 

thank you, cleaned the disk..installing windows again now, hope this works!
My System SpecsSystem Spec
28 Sep 2012   #10
Microsoft MVP

 

Take your time to follow the steps closely to get and keep a perfect Clean Reinstall - Factory OEM Windows 7.

Ask back if you have any questions. Keep us posted.
My System SpecsSystem Spec
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 Please help,mem test failed 0x000000f keeps rebooting





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