Quote: Originally Posted by maisha
When i switched on the laptop i pressed F12 but also used a Dell installtion disk and just followed the steps as i went. Thank you for replying so soon
I suspect you should have used the F12 key and ignored the Dell installation disk. I wouldn't think the installation disk would be necessary to do a "factory reset".
Have you tried to do another factory reset using the F12 key, without the installation disk?
I don't know how Dell sets things up, but I'd assume the installation disk to be used only for a clean install and NOT when you are trying to do a factory reset. A clean install and a factory reset are two different things.