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Windows 7: Win7 PC slow to resume from sleep

01 Oct 2012   #1
ChrisRoss

Win 7 Pro 64 Bit
 
 
Win7 PC slow to resume from sleep

Hi,

I am having problems with my Win7 PC which is periodically slow to resume from sleep, it will either:

1. take about 30 secs to go from password screen to show desktop
2.Go straight to normal screen of app that was open and allow typing etc. there but for about 30 secs is slow to open new programs or open for example Control Panel.
3.Get back from sleep in a few seconds and function normally.

I have checked "view performance details in the event log" and see a few things but nothing seems to correspond with 30 seconds of slow response. I do get errors corresponding to a USB driver, but they seem to only occur if I have something plugged into the USB hub ports on my Apple Cinema Display. It goes away if I use a port on the PC itself.

This is the warning message on resume from sleep:

Windows has resumed from standby:
Standby Duration : 9990ms
Standby Incident Time (UTC) : ‎2012‎-‎10‎-‎01T06:06:03.790379800Z
Resume Duration : 1420ms
Resume Incident Time (UTC) : ‎2012‎-‎10‎-‎01T06:06:21.282828000Z
IsDegradation : false

This is the message when the USN item (a Wacom tablet) is plugged into the USB port on the ACD:

This driver responded slower than expected to the resume request while servicing this device:
Driver File Name : \Driver\usbuhci
Driver Friendly Name : UHCI USB Miniport Driver
Driver Version : 6.1.7601.17586 (win7sp1_gdr.110324-1501)
Driver Total Time : 341ms
Driver Degradation Time : 232ms
Incident Time (UTC) : ‎2012‎-‎10‎-‎01T05:57:03.856397900Z
Device Name : PCI\VEN_8086&DEV_3A35&SUBSYS_50041458&REV_00\3&13c0b0c5&0&E9
Device Friendly Name : Intel(R) ICH10 Family USB Universal Host Controller - 3A35
Device Total Time : 352ms
Device Degradation Time : 237ms

Doesn't seem like enough time to be noticeable.

System Specs is up to date, note op system is on 128GB Sandisk SSD. Appreciate any assistance with trouble shooting.


My System SpecsSystem Spec
.

01 Oct 2012   #2
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

See if this finds anything new for you.
Intel® Driver Update Utility

This could help stabilize the usb problem possibly.
IT would seem a older driver is getting in the way. That's my first guess anyhow.

Here is something else you can do that may help prevent usb faults.

To Disable Selective Suspend:

open the control panel
go to power options (you may have to set view to small icons)
click change plan settings
in the window that opens:
click change plan settings
click change advanced power settings, expand usb and ensure usb selective suspend is disabled.
(I do this on all my systems, the feature seems to cause more problems than anything.)
My System SpecsSystem Spec
01 Oct 2012   #3
ChrisRoss

Win 7 Pro 64 Bit
 
 

Thanks,

should have mentioned I went to Gigabyte site and confirmed all Gigabyte drivers were up to date. Not convinced it's a USB problem, but went and changed that setting, didn't seem to make a noticeable difference, about 30 seconds for anything apart from typing in the window you were in when PC went to sleep.
My System SpecsSystem Spec
.


01 Oct 2012   #4
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

I'm going to do both of us a favor and call in another big gun on this.
Give him a bit of time I have no idea what his schedule is like.
My System SpecsSystem Spec
01 Oct 2012   #5
gregrocker
Microsoft MVP

 
 

Start by working through the steps in http://www.vistax64.com/tutorials/63...-problems.html.

How long has the problem been going on? If it's within the time you have available System Restore point try rolling it back, taking note of what programs were installed since. Then you have a suspect to troubleshoot and a known-good point in time you can capture an image of.

Sleep issues often involve Display driver so check frequently optional Windows Updates after enabling Automatically get recommended drivers and updates for your hardware to see if Win7 has a driver it wants used. Then try also drivers from the Display device's Support Downloads webpage including past drivers up to and including any Vista. For reference your previously installed drivers remain cued in Device Manager on Device's Driver tab>Update Driver>Browse>Let me pick. So there may be older drivers which worked there now.

In Device Manager check your Display and Network adapter for Power Management tabs to try a different setting. Check other Power Options settings besides Selective Suspend including Hybrid Sleep and the performance of Hibernate. To test various settings set Sleep at 1 minute and Hibernate at 2, then watch.

You already know how to scan the logs so try also Admin events log besides Performance to google repeat errors. Other system resources to gather clues are in Troubleshooting Steps for Windows 7.

If these and others' ideas don't find the solution use the tool which the pro's use to always resolve these issues: Gathering a Startup, Shutdown, Sleep, Hibernate, or Reboot Trace - Windows 7 Forums. If you need help with analysis of the trace post it to a file server and link it here, PM the author for assistance.
My System SpecsSystem Spec
02 Oct 2012   #6
ChrisRoss

Win 7 Pro 64 Bit
 
 

Thanks Greg,

looked over the suggestions, can't see anything obvious, I'll go ahead and run the trace. Assume I want a sleep trace?

Chris
My System SpecsSystem Spec
02 Oct 2012   #7
gregrocker
Microsoft MVP

 
 

Yes, if you've completed the other steps.
My System SpecsSystem Spec
03 Oct 2012   #8
ChrisRoss

Win 7 Pro 64 Bit
 
 

I can't see a sleep trace in the tutorial. Do I do startup shut down or restart trace or is there another command for sleep?
My System SpecsSystem Spec
05 Oct 2012   #9
cluberti

Windows 8.1 x64
 
 

Just use the trace option "standby" for sleep - so, same command as any other trace option (boot, rebootCycle, etc), but use the word "standby" instead in the command line.
My System SpecsSystem Spec
06 Oct 2012   #10
ChrisRoss

Win 7 Pro 64 Bit
 
 

Ok now SDK won't install I installed .net 4 (full version) as I thought that might help, but no go. Not sure where to go now.
My System SpecsSystem Spec
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 Win7 PC slow to resume from sleep




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