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Windows 7: trouble resuming from s3 sleep every single time.


09 Oct 2012   #1

Windows 7 Ultimate x64
 
 
trouble resuming from s3 sleep every single time.

as above, i have a 3 month old rig that is facing this weird issue :

whenever it is put to sleep (doesn't matter if it's manual or auto) and resumed, it will power up for 2s, then power down, and up again.. finally reaching the prompt that says the computer has not been shut down properly.

i've tried all methods listed there (incl repair install, sfc/scannow) but no luck.
s3 sleep mode...

what could the issue be? i've run the power report and it's below for ref :

Power Efficiency Diagnostics Report

Computer Name DESMOND-PC
Scan Time 2012-10-09T23:39:16Z
Scan Duration 60 seconds
System Manufacturer Gigabyte Technology Co., Ltd.
System Product Name To be filled by O.E.M.
BIOS Date 08/21/2012
BIOS Version F18
OS Build 7601
Platform Role PlatformRoleDesktop
Plugged In true
Process Count 135
Thread Count 1399
Report GUID {42391b57-0f9a-4d85-a7e3-693ff14427d1}
Analysis Results

Errors

Power Policy:Power Plan Personality is High Performance (Plugged In)
The current power plan personality is High Performance when the system is plugged in.
Power Policy:Sleep timeout is disabled (Plugged In)
The computer is not configured to automatically sleep after a period of inactivity.
Power Policy:Minimum processor performance state is 100% (Plugged In)
The processor is not configured to automatically reduce power consumption based on activity.
Power Policy:PCI Express ASPM is disabled (Plugged In)
The current power policy for PCI Express Active State Power Management (ASPM) is configured to Off.
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name USB Root Hub
Host Controller ID PCI\VEN_8086&DEV_1E2D
Host Controller Location PCI bus 0, device 26, function 0
Device ID USB\VID_8086&PID_1E2D
Port Path
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name Generic USB Hub
Host Controller ID PCI\VEN_8086&DEV_1E2D
Host Controller Location PCI bus 0, device 26, function 0
Device ID USB\VID_8087&PID_0024
Port Path 1
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name Razer Pro|Solutions
Host Controller ID PCI\VEN_8086&DEV_1E2D
Host Controller Location PCI bus 0, device 26, function 0
Device ID USB\VID_1532&PID_0002
Port Path 1,5
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name USB Composite Device
Host Controller ID PCI\VEN_8086&DEV_1E2D
Host Controller Location PCI bus 0, device 26, function 0
Device ID USB\VID_06A3&PID_8020
Port Path 1,1
Platform Power Management Capabilities:PCI Express Active-State Power Management (ASPM) Disabled
PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.
Warnings

Platform Timer Resolution:Platform Timer Resolution
The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.
Current Timer Resolution (100ns units) 10000
Maximum Timer Period (100ns units) 156001
Platform Timer Resolution:Outstanding Kernel Timer Request
A kernel component or device driver has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period 20000
Request Count 1
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period 10000
Requesting Process ID 7848
Requesting Process Path \Device\HarddiskVolume2\Program Files (x86)\Clover\clover.exe
Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
CPU Utilization:Processor utilization is moderate
The average processor utilization during the trace was moderate. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization.
Average Utilization (%) 3.20
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name chrome.exe
PID 6308
Average Utilization (%) 0.98
Module Average Module Utilization (%)
\Device\HarddiskVolume2\Users\Desmond\AppData\Local\Google\Chrome\Application\22.0.1229.92\chrome.dl l 0.45
\SystemRoot\System32\win32k.sys 0.37
\SystemRoot\system32\ntoskrnl.exe 0.08
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name chrome.exe
PID 4448
Average Utilization (%) 0.50
Module Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 0.30
\Device\HarddiskVolume2\Users\Desmond\AppData\Local\Google\Chrome\Application\22.0.1229.92\chrome.dl l 0.17
0.01
Information

Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period 10000
Requesting Process ID 7848
Requesting Process Path \Device\HarddiskVolume2\Program Files (x86)\Clover\clover.exe
Calling Module Stack \Device\HarddiskVolume2\Windows\SysWOW64\ntdll.dll
\Device\HarddiskVolume2\Windows\SysWOW64\winmm.dll
\Device\HarddiskVolume2\Program Files (x86)\Clover\clover.dll
Power Policy:Active Power Plan
The current power plan in use
Plan Name OEM High Performance
Plan GUID {8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c}
Power Policy:Power Plan Personality (Plugged In)
The personality of the current power plan when the system is plugged in.
Personality High Performance
Power Policy:Video quality (Plugged In)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality Mode Optimize for Video Quality
System Availability Requests:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.
Battery:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.
Platform Power Management Capabilities:Supported Sleep States
Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
S1 Sleep Supported false
S2 Sleep Supported false
S3 Sleep Supported true
S4 Sleep Supported true
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 0
Idle (C) State Count 2
Performance (P) State Count 16
Throttle (T) State Count 0
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 1
Idle (C) State Count 2
Performance (P) State Count 16
Throttle (T) State Count 0
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 2
Idle (C) State Count 2
Performance (P) State Count 16
Throttle (T) State Count 0
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 3
Idle (C) State Count 2
Performance (P) State Count 16
Throttle (T) State Count 0


My System SpecsSystem Spec
.

11 Oct 2012   #2

Windows 7 Ultimate x64
 
 

anyone help???
My System SpecsSystem Spec
12 Oct 2012   #3

Windows 7 Ultimate x64
 
 

ups?
My System SpecsSystem Spec
.


15 Oct 2012   #4

Windows 7 Ultimate x64
 
 

nobody has a solution??
My System SpecsSystem Spec
18 Oct 2012   #5

Windows 7 Ultimate x64
 
 

up. i have changed almost every single hardware in my rig and the problem still persists.. :/
My System SpecsSystem Spec
Reply

 trouble resuming from s3 sleep every single time.




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