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Windows 7: SFC /scannow reports 6 .mui source files corrupted in store

11 Oct 2012   #1
jcsherr

Windows 7 Ultimate x64
 
 
SFC /scannow reports 6 .mui source files corrupted in store

I recently got some work done on my machine at a "PC fixit" store. It was unbootable due to an encryption issue that I had created, so as part of the service, they loaded Ultimate on it.

When I got the machine back, it worked fine, but I couldn't shut it down without holding down the power button (would always reboot). I seem to have fixed that issue.

I still don't have any issues with my machine, but when I run scannow (many times) I get errors about seemingly important files, but I can't tell if I have cause for concern, or what the next steps should be, since I don't have any way to replace the corrupted files.

I would prefer not to have the OS reloaded.

Any help is greatly appreciated!


My System SpecsSystem Spec
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11 Oct 2012   #2
marsmimar

Microsoft Community Contributor Award Recipient

 
 

Welcome to Seven Forums, jcsherr.

Two possibilities come to mind. First, if the fixit shop is legitimate they should have no problem taking another look at the machine to see if they did something wrong. Especially if they gave you a limited warranty that might still be in effect. The second possibility is a Repair Install. A repair install should fix your currently installed Windows 7 and preserve your user accounts, data, programs, system drivers, etc.

Repair Install

Couple of questions: Am I understanding that as part of the service your computer was upgraded by the fixit shop to Ultimate? That your machine originally had a different version of 7 on it? Did the shop provide you with installation media (DVD) containing Ultimate? How did they validate Ultimate with Microsoft? Sometimes repair facilities use a Volume License Key to validate the operating system. Sometimes the Key turns out to be ... umm ... suspicious to Microsoft and eventually fails. Then one day the user gets a "not genuine" message. So these are just a couple of things you might want to discuss with the fixit shop.
My System SpecsSystem Spec
11 Oct 2012   #3
jcsherr

Windows 7 Ultimate x64
 
 

Hi marsmimar,

Thanks for the welcome and response. This is very valuable information. I am supposed to speak to the shop today, will update as to what happens. They did not give me a DVD.
My System SpecsSystem Spec
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11 Oct 2012   #4
marsmimar

Microsoft Community Contributor Award Recipient

 
 

I hope the shop can resolve the issues on your computer. Here's hoping your next post has good news.
My System SpecsSystem Spec
20 Oct 2012   #5
jcsherr

Windows 7 Ultimate x64
 
 

So I took it back to the shop (finally) on Thursday. With regards to the license, they have a mass license for all of their installs, and said they could provide me with HP's Recovery DVD, but that's about it. Should hear back regarding the other issues early next week...
My System SpecsSystem Spec
20 Oct 2012   #6
marsmimar

Microsoft Community Contributor Award Recipient

 
 

HP recovery DVDs will be a good start. But ... if you ever have to use the disk(s) will your machine be restored to the original operating system or to the Ultimate now on it? If I buy a computer with Windows 7 Home Premium, and later upgrade to Windows 7 Ultimate, the recovery disks I get from the manufacturer will put Home Premium back on the machine.

Once you get the machine back, may I respectfully suggest you look into creating a system image on an external hard drive. Much better than recovery disks or recovery partitions. You'd set up your machine to your liking. Install programs, personalize settings, etc. When you create a system image it's like taking a "snapshot" of the entire hard drive. Everything is saved. If your computer becomes infected or a program causes the hard drive to crash, you can restore your machine with the system image and it will be exactly like it was when the image was created. The more often you create a system image the more current the computer will be. Just a thought.

Please post back with any other info the shop gives you.
My System SpecsSystem Spec
20 Oct 2012   #7
x BlueRobot

 

Backup Complete Computer - Create an Image Backup

Thought would just leave a tutorial for the System Image Backup.
My System SpecsSystem Spec
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 SFC /scannow reports 6 .mui source files corrupted in store




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