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Windows 7: Not responding - now can't open Outlook, check disk

15 Oct 2012   #21
Hairfallingout

Windows 7 x64
 
 

I just noticed the memory at around 40% recently (I haven't paid too much attention to it because I have a whole lot more memory now than I did with my other computer), and it's when there are just one or a couple of apps going.


My System SpecsSystem Spec
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15 Oct 2012   #22
x BlueRobot

 

Quote   Quote: Originally Posted by Hairfallingout View Post
I just noticed the memory at around 40% recently (I haven't paid too much attention to it because I have a whole lot more memory now than I did with my other computer), and it's when there are just one or a couple of apps going.
Seems quite normal then, and please follow the two tutorials which I just posted to help you, start with the cleaning up of factory bloatware first.
My System SpecsSystem Spec
15 Oct 2012   #23
Hairfallingout

Windows 7 x64
 
 

What happened to my reply? I just recently noticed the memory running about 40% even when I only have one or two applications going. I haven't paid too much attention to it because I have more memory now than I did with my other computer.

As you can see, I have a lot of stuff in startup, so it will take me a while to go through that. For now I'm going to leave a few things (Intel, some Toshiba) on and check them later. The troubleshooting will take a while as well.

Okay, now I see my prior reply and your response. I'm going to take a break.
My System SpecsSystem Spec
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15 Oct 2012   #24
x BlueRobot

 

You only have 4GB RAM, and have many programs starting at boot with applications also running, so to me it seems quite normal.

Thanks for updating your system specifications too, and work with the two tutorials provided and then post back your results; bear in mind a failing hard-drive could still be the issue here.
My System SpecsSystem Spec
15 Oct 2012   #25
Hairfallingout

Windows 7 x64
 
 

I tried running the MSE quick scan. I closed it after 5.75 hours with only about 30% done (~1,500 items). I had opened Firefox while it was scanning, and then that did not respond. Windows Explorer also was not responding. It took about an hour to shut down. Start up was a little quicker this time, but Windows Explorer again was not responding. So far Firefox has not opened. I still have 66 processes running, even though I changed the start up items. If I don't restart the computer after making those changes, does it mean they don't go into effect?

If I get a new hard drive, what is involved? At this point, I can't work, and I can't afford not to. I do have my data files backed up. I don't have discs for some of my programs, e.g., Office 2007. Will that be a problem?

I started in Safe Mode, and had no problem opening Firefox or Quickbooks. I'm now starting in Diagnostic mode.
My System SpecsSystem Spec
16 Oct 2012   #26
x BlueRobot

 

You need to restart for the changes to take effect, and you can get someone to install the hard-drive for you if your unsure about it.

The programs can be downloaded from the internet, but do you still have .exe files for these programs still on your computer? As you could transfer those to the external hard-drive and then reinstall them onto the new hard-drive later.
My System SpecsSystem Spec
16 Oct 2012   #27
Hairfallingout

Windows 7 x64
 
 

I'm not sure the hard drive is the problem, so I'm going to continue to troubleshoot. I ran MSE in five minutes this morning while in the diagnostic start up mode. There were no problems. I also tried to do scanpst.exe in diagnostic mode, but I received the same unexpected error suggesting to run a check disk program.

Before I went into the diagnostic mode, it took an hour and 15 minutes to shut down. Is there a way to get internet connection in safe mode or in diagnostic mode? If I could do that, then it would be easier to go through the steps you linked above.
My System SpecsSystem Spec
16 Oct 2012   #28
x BlueRobot

 

Yes, Safe Mode with Networking;

Safe Mode

Windows keeps suggesting Check Disk, so does seem to pointing to a hard-drive issue if Windows wants you to check your hard-drive for any bad sectors.

Anyway, keep working yourself through those troubleshooting steps.
My System SpecsSystem Spec
16 Oct 2012   #29
Hairfallingout

Windows 7 x64
 
 

It's hard to work through the steps when it takes so long to start up and shut down.

I'm in safe mode & networking now. What is the difference between the services that are listed in task manager vs the services in msconfig? I want to start only the services that are on in safe mode and then add services one by one to see what the hang up is with start up.
My System SpecsSystem Spec
16 Oct 2012   #30
x BlueRobot

 

I wouldn't disable any services within Task Manager or the Services tab of msconfig as these are usually important Windows services which are essential for Windows to boot properly.
My System SpecsSystem Spec
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 Not responding - now can't open Outlook, check disk




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