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Windows 7: Not responding - now can't open Outlook, check disk

13 Oct 2012   #1
Hairfallingout

Windows 7 x64
 
 
Not responding - now can't open Outlook, check disk

Since my last problem with Windows 7 a few months ago, I learned that one of the easiest things to do to fix problems is do a system restore. That did not work for my current problem(s).

On Oct. 10, I installed a bunch of Windows updates without previewing them. I also knowingly installed Dropbox and IE 8.0. On the 11th, I started having problems with programs not responding. I usually keep several programs open at the same time, and Outlook and Firefox were giving me the biggest problems. It got to be so bad, I couldn't end task within any reasonable period of time, so I just pushed the off button. After two or maybe three times of on/off sessions and no improvement, I decided to do the system restore.

It took over half an hour, and upon restart a message stated that the restore did not complete because it didn't extract Windows\inf\setupapi.app.log. There was also something about disk failure and a suggestion to run chkdsk /R.

When I ran the chkdsk /R, I received a message that I couldn't do that because of recently installed software, and then it suggested I do a system restore. Since I don't care for Dropbox, I uninstalled that and tried the system restore again. It gave me the same error. Then I tried restoring to a prior restore point, and that didn't work. I also disabled my security software, Kaspersky, for 30 minutes, but that didn't work either.

I changed my sleep time out from 10 to 30 minutes, and then I tried to uninstall the Windows updates, figuring I would just uninstall them one at a time. I received a message "Windows Installer Service not accessed," and could not uninstall any updates or programs. After disabling it, rebooting and setting it to manual, I was finally able to uninstall many of the updates and IE 9.0. (I did not uninstall updates to Office Student, and perhaps I should do that.) At one point I also turned off a couple of programs at start up.


I had forced quit Outlook one too many times, I think, because now I cannot open it. It is giving me a message that I need to do a scanpst.exe. When I do that, however, I receive a message that an unexpected error occurred, and I should run a disk check program. I tried running chkdsk, but I get an error message that starts with 766 and ends with 3f1. (It goes by too fast for me to read the entire message.)


So now, I cannot open Outlook, I'm still having problems with programs not responding, startup takes almost 15 minutes (I had it down to 5 a little while ago, and it went back up to 15 after the failed chkdsk), and I need help.


I'm running Windows 7, 64-bit. I have Kaspersky Pure 2.0. Please help.

Solution: hard drive failure and replacement.


My System SpecsSystem Spec
.
13 Oct 2012   #2
x BlueRobot

 

Repair Install

Hope this helps,

Harry
My System SpecsSystem Spec
13 Oct 2012   #3
Hairfallingout

Windows 7 x64
 
 

I had to do a Windows Repair several months ago. Will that impact doing it again? There are a lot of warnings on the page you linked to, Harry, and I don't quite understand them all. Here's the discussion of my prior problems:

Error 80070641 + unable to open some programs
My System SpecsSystem Spec
.

13 Oct 2012   #4
x BlueRobot

 

The warnings aren't really 'warnings' as such, they are more prompts, to which kind of installation discs will work and which won't work for a repair install.

For instance, the Windows 7 DVD must be the same as the operating system that you are using, you can't repair a Windows 7 Home Premium 32-bit with a DVD which contains Windows 7 Ultimate 64-bit. Also, your not able to perform a repair install with a system recovery disc or a factory restore DVD which came with your desktop/laptop, however are able to perform a able to perform a repair install with a Windows 7 Installation DVD supplied by the OEM.

OEM = Original Equipment Manufacturer

If you are unsure with any of the meanings of each type of disc, then are links to tutorials from this forum within the warnings section of the link I provided you with, which will explain which each disc is and what it does.

A repair install will not damage your system, unless you try to interrupt the repair or make changes to the operating system.
My System SpecsSystem Spec
13 Oct 2012   #5
Mark Phelps

Win7 Pro 32-bit, Win8 Pro 32-bit
 
 

Given your message about "disk failure", my guess is that startup is taking so long because it is encountering bad sectors on your hard drive and attempting to read them over and over and over ... until it times out and goes to the next sector. Failing sectors could also cause the inability to launch programs -- because some of their code is in the failing sectors area.

Windows restore and repair install will NOT fix a failing drive.
My System SpecsSystem Spec
13 Oct 2012   #6
x BlueRobot

 

Quote   Quote: Originally Posted by Mark Phelps View Post
Given your message about "disk failure", my guess is that startup is taking so long because it is encountering bad sectors on your hard drive and attempting to read them over and over and over ... until it times out and goes to the next sector. Failing sectors could also cause the inability to launch programs -- because some of their code is in the failing sectors area.

Windows restore and repair install will NOT fix a failing drive.
Oh, I just noticed that, yes you may have a failing disk drive which could be the cause of why the repair install didn't really work and why you are having problems.

You can repair soft bad sectors, however, hard bad sectors are unrepairable and therefore you may need to purchase a new hard-drive.
My System SpecsSystem Spec
13 Oct 2012   #7
x BlueRobot

 

Disk Check

If physical bad sectors are found, then I would create a create a backup of any files, and then move these files onto a USB drive. You will also need to purchase a new hard-drive as physical bad sectors can't be repaired, and usually become more problematic over time.
My System SpecsSystem Spec
13 Oct 2012   #8
Hairfallingout

Windows 7 x64
 
 

Okaaay. How do I tell if I have bad physical sectors? My computer isn't that old. I've been using it since June, and the person before me used it about a dozen times. It's just about two years old. (I should have stated that I already tried to do chkdsk, and I got an error message.)
My System SpecsSystem Spec
13 Oct 2012   #9
Hairfallingout

Windows 7 x64
 
 

And how do bad physical sectors happen? Everything was okay until the Windows updates installed automatically.
My System SpecsSystem Spec
14 Oct 2012   #10
x BlueRobot

 

Physical bad sectors can occur because of damage to the actual hard-drive itself, for instance dropping the laptop/desktop, dropping or hitting the hard-drive or case of the computer and overheating can also be major problem for hardware in general.

The Chkdsk.exe program does not start correctly on a Windows 7-based computer

Try the above link, however please bear in mind, that the Disk Check program may not be working properly, as a result of the bad sectors on your hard-drive.
My System SpecsSystem Spec
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