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Windows 7: Wireless Internet Adapter Malfunction

28 Oct 2012   #1

Windows 7 Home Premium 32 bit
 
 
Wireless Internet Adapter Malfunction

Hello,

My computer, about every 20 minutes, stops working and I get the message Internet Explorer cannot find the site. When I run a diagnostic, it says that my wireless internet adaptor has dropped the connection to the internet.

I have checked if I am connected to the rooter and if a cable is bad. I have Norton and PC cleaner. It's not any kind of crimeware.

This started after I had set up the wireless connection. It had worked well for about four months and then it started doing this.

There is another laptop in the house and their wireless internet connection is fine.

Basically, I am not an expert at computer language, so if possible, simpler words would be appreciated.

Kate


My System SpecsSystem Spec
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28 Oct 2012   #2

 

Norton could be part or all of your problem... welcome to the forums...open a cmd prompt and type ipconfig /all press enter... save the file in txt and post it here...
My System SpecsSystem Spec
28 Oct 2012   #3

Windows 7 Home Premium 32 bit
 
 

Sorry but I got Norton to try and fix the problem.
My System SpecsSystem Spec
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28 Oct 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64
 
 

Quote   Quote: Originally Posted by Kate Lockhart View Post
There is another laptop in the house and their wireless internet connection is fine.
Welcome Kate,

Does this other computer:

1. Connect via the same router?
2. Also have this "PC cleaner" software installed?

Regards,
Golden
My System SpecsSystem Spec
28 Oct 2012   #5

Windows 7 Home Premium 32 bit
 
 

Golden,

No the other laptop does not have Norton or PC cleaner.
My System SpecsSystem Spec
28 Oct 2012   #6

Windows 7 Home Premium 32 bit
 
 

Holt,

I believe that's what I should call you. And I am so sorry but instead of abreviations could you please use the whole words. I am sorry for my ignorance.

Kate
My System SpecsSystem Spec
28 Oct 2012   #7

 

under all programs, in the accessories folder, is command prompt, opens a small black box... type ipconfig /all enter go to file, save as, put it on your desktop, add it as an attachment here in your next post. This tells us much info about your network...
My System SpecsSystem Spec
28 Oct 2012   #8

Windows 7 Home Premium 32 bit
 
 

Hi,

I got to the ipconfig but I was lost after that. I saw all the information and maybe I was supposed to put that on the desktop but I didn't know how to do that.
My System SpecsSystem Spec
28 Oct 2012   #9

Windows 7 Home Premium 32 bit
 
 

OK David, I'll keep trying...
My System SpecsSystem Spec
28 Oct 2012   #10

 

Open Notepad on the desktop...then when you get the ipconfig /all, right click in it, select all, go up to top left in the title bar, right click the little icon and go to edit, copy, then go to the Notepad window and paste, then file, save as, put on desktop as ipconfig.txt
My System SpecsSystem Spec
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 Wireless Internet Adapter Malfunction




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