Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: PC won't power down after Windows 7 shutsdown

19 Nov 2012   #1
ExodusTerminal

Windows 7 Ultimate x64
 
 
PC won't power down after Windows 7 shutsdown

Problem is in the title thread. Windows turns off, screen goes into power saving mode, but lights are still on and fans are still whirling. When I try to turn it off in save mode, it freezes on "shutting down computer".

It will restart although it takes ~30 seconds to do so.

Problem started last Friday. I haven't installed any new hardware since Wednesday, when I installed my HDD. I might have updated a driver, but I can't recall.

I've reset the BIOS back to original settings also, but that's had no luck.

Also, sometimes it takes very long to boot up - up to 2 minutes. Most of the time it takes ~20 seconds though.

Any suggestions?


My System SpecsSystem Spec
.
20 Nov 2012   #2
marsmimar

Microsoft Community Contributor Award Recipient

 
 

Hello ET and welcome to Seven Forums.

Providing this isn't a hardware issue you may be able to roll back your computer prior to last Friday (when the problem started) by using a restore point.

System Restore

You could also check for damaged or corrupt system files by running a system file checker scan from an elevated command prompt (option two.) If problems are found, run the scan 3 times and reboot the computer after each scan.

SFC /SCANNOW Command - System File Checker

One of the Forum experts prepared this troubleshooting guide:

Troubleshooting Steps for Windows 7

And this Microsoft forum thread may help:

Windows 7 after shutdown will not power off - Microsoft Community
My System SpecsSystem Spec
20 Nov 2012   #3
ExodusTerminal

Windows 7 Ultimate x64
 
 

I don't believe it's a hardware issue since the PSU is supposed to be quite good + it restarts fine (albeit takes ~20 seconds after Windows actually shuts down).

Unfortunately I've disabled System Restore as I've been advised to do so on an SSD to conserve space.

Sfc scan reveals nothing.

Going through that guide, Malwarebytes scan is clean but for the last time I turned off my PC this event appeared in my EventViewer:

The server {60A90A2F-858D-42AF-8929-82BE9D99E8A1} did not register with DCOM within the required timeout.

Event ID: 10010, Source: DistributedCOM

What does this error mean?

Also, when I just booted my PC, the Error that came up in the Event Log is:

The attempt to install printer Fax into an offline operating system image failed with Win32 error code 87 (0x57). This can occur if the printer driver requires user input or displays a user interface (UI) during installation.

Event ID: 359.

However, I've never tried to install a Printer (nor have one connected)..

Thoughts?
My System SpecsSystem Spec
.

20 Nov 2012   #4
ExodusTerminal

Windows 7 Ultimate x64
 
 

Whilst uninstalling the Drivers for my Graphics Card, the screen went dark and the system "screamed" instead of playing music. I gave it a minute to turn off, after which time I powered it down manually. When I restarted my PC, it could not longer detect my SSD which had Windows installed, but could detect my HDD.

I've installed Windows onto my HDD now, but I still can't see my SSD in the Bios, under Device Manager etc.

It seems to me that this confirms that it's a hardware fault, most likely the PSU.

Thoughts?
My System SpecsSystem Spec
21 Nov 2012   #5
Indianatone

Windows 7 x64 Ultimate and numerous virtual machines
 
 

Quote   Quote: Originally Posted by ExodusTerminal View Post
Whilst uninstalling the Drivers for my Graphics Card, the screen went dark and the system "screamed" instead of playing music. I gave it a minute to turn off, after which time I powered it down manually. When I restarted my PC, it could not longer detect my SSD which had Windows installed, but could detect my HDD.

I've installed Windows onto my HDD now, but I still can't see my SSD in the Bios, under Device Manager etc.

It seems to me that this confirms that it's a hardware fault, most likely the PSU.

Thoughts?
Was the SSD the drive you installed last week? I would be pointing a very big fat finger at that . Try removing the data and power cable to the SSD and see if the computer returns to normal. Bad drives can lock machines up and cause all kinds of weird issues. That fact you cannot see it in the bios or device manager is I suspect because it just died.
You need to RMA it under warranty.
My System SpecsSystem Spec
21 Nov 2012   #6
ExodusTerminal

Windows 7 Ultimate x64
 
 

SSD was installed 2 weeks ago as it arrived first.
My System SpecsSystem Spec
21 Nov 2012   #7
Indianatone

Windows 7 x64 Ultimate and numerous virtual machines
 
 

Quote   Quote: Originally Posted by ExodusTerminal View Post
SSD was installed 2 weeks ago as it arrived first.
Does your system work normally without the SSD, if so you have figured out the cause of the erratic behaviour over the last few days?
My System SpecsSystem Spec
21 Nov 2012   #8
ExodusTerminal

Windows 7 Ultimate x64
 
 

No it's still unable to shutdown.
My System SpecsSystem Spec
21 Nov 2012   #9
Indianatone

Windows 7 x64 Ultimate and numerous virtual machines
 
 

Quote   Quote: Originally Posted by ExodusTerminal View Post
No it's still unable to shutdown.
Can you try another Power Supply? Borrow one from a friend. What is the power supply? If it is an El Cheapo Brand it may have fried your SSD. Or vice versa.

I use Enermax in my machines but Corsiar and Silverstone are also good.
My System SpecsSystem Spec
22 Nov 2012   #10
ExodusTerminal

Windows 7 Ultimate x64
 
 

It's a Corsair.
My System SpecsSystem Spec
Reply

 PC won't power down after Windows 7 shutsdown




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
PC shutsdown after 2-3 seconds during boot.
Hi All I have a self build PC as per my specs and when I first switched it on the PC booted for 2-3 secs, then shut down and cycled twice. Afterwards it then settled down for about 6 months - no probs at all. However just before Christmas, it started to do the same again - sometimes trying...
Hardware & Devices
Windows shutsdown when going to sleep mode
My computer shutsdown and does not sleep. I then get an abnormal shutdown screen when I restart. My dump file is attached. SYSTEM: Intel DQ45EK, E8400 CPU not overclocked, 2 GIGS mem, Crucial 240mb SSD, no external cards on motherboard. According to Driver Detective, all my drivers are up to...
General Discussion
Laptop Shutsdown Immediately upon Starting Game
I need help. What should I do or how to diagnose ? i5 - 2450m 2.5ghz gt 630m 6gb ram i am dualboot with both Windows 7 and Ubuntu Starting games like Team Fortress 2 / Left 4 Dead 2 - Shutsdown computer immediately after loading a map or even connecting to load a map. I have...
Graphic Cards
PC Shutsdown when plugging USB
Hello...I recently bought Windows 7 and installed a new RAM(my old was 2gb RAM) and upgraded to 4gb....so heres the problem,Sometimes when i plug something in my USB ports my computer randomly shutsdown..mostly after 30mins or so....I have a guess this is power supply problem?....im not sure how to...
BSOD Help and Support
My Desktop Shutsdown
Everytime I try to Open a Game or even a picture or sometimes when im watching youtube and i tried to click full screen my desktop shutsdown .... My computer always shutsdown.. Processor : AMD Sempron(tm) Processor LE-1200 2.10Ghz Installed Memory ( RAM ): 3.0GB 2Gig from memo Stick and ...
Gaming
Keep getting BSOD, when laptop shutsdown or hibernates?
Hello, I recently had to reinstall Windows 7 and I did so after completely reformatting my hard drive. It was a clean install, with no other startup HP software. However, now sometimes my computer will crash when I close the laptop, or if it runs out of battery and trys to hibernate. I have...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 07:29.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App