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Windows 7: System Handgs up after startup, starts up in safe mode


06 Jan 2013   #1

Windows 7 started 32bit
 
 
System Handgs up after startup, starts up in safe mode

hey , Windows screen just freezes after few seconds of start up cursor works fine though, Starts up in safe mode with N/Wing so ran SFC/SCANNOW in elevated cmd , CBS.LOG file was generated for the errors found, i cant understand a thing in that file. Im also scanning entire system with malwarebytes.

My System SpecsSystem Spec
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06 Jan 2013   #2

Windows 7 ultimate x64
 
 

Quote   Quote: Originally Posted by saharawarpub View Post
hey , Windows screen just freezes after few seconds of start up cursor works fine though, Starts up in safe mode with N/Wing so ran SFC/SCANNOW in elevated cmd , CBS.LOG file was generated for the errors found, i cant understand a thing in that file. Im also scanning entire system with malwarebytes.
Zip it and upload

Also Please run Autoruns and then click on File> Save.. Save the file in .arn format and upload here. Will have a look
My System SpecsSystem Spec
06 Jan 2013   #3

Windows 7 started 32bit
 
 

Uploading the files, malwarebytes detected rootkit n removed it. the issue but still have same problem.


Attached Files
File Type: zip AutoRuns.zip (85.0 KB, 1 views)
My System SpecsSystem Spec
.


06 Jan 2013   #4

Windows 7 ultimate x64
 
 

First in Autoruns... uncheck all the items marked in Yellow.. they will be disabled at startup. These are apps or drivers that were not properly uninstalled..

Then under Logon uncheck the below
  1. n/a HP Media Suite ArcSoft Inc. c:\program files\hewlett-packard\hp media suite\home\hpmediasuite.exe
  2. n/a c:\program files\hewlett-packard\hp media suite\home\pinitem.vbs
  3. uTorrent µTorrent BitTorrent, Inc. c:\program files\utorrent\utorrent.exe

Under Explorer Where ever you see "Zecter" uncheck these

Under Services
  1. Application Updater
  2. DvmMDES
  3. GamesAppService
  4. HP Support Assistant Service
  5. HPDrvMntSvc.exe
  6. IAStorDataMgrSvc

Also your MSE Antivirus is not properly installed. Suggest you download the latest version and install it. And do a full scan of your system.. It looks like there are some infections

Do these and let me know
My System SpecsSystem Spec
06 Jan 2013   #5

Windows 7 started 32bit
 
 

Well i did uncheck all the boxes u suggested, however its giving me the same problem, safe mode wont allow me to unistall MSE.
My System SpecsSystem Spec
06 Jan 2013   #6

Windows 7 ultimate x64
 
 

did you reboot after unchecking them ???
My System SpecsSystem Spec
06 Jan 2013   #7

Windows 7 started 32bit
 
 

Yes, i did reboot in normal mode, thats when i learnt that its not working.
My System SpecsSystem Spec
06 Jan 2013   #8

Windows 7 ultimate x64
 
 

Please use this tool to post all the files here

Also rerun Autoruns and post the .arn file here
My System SpecsSystem Spec
06 Jan 2013   #9
Microsoft MVP

 

Work through these steps for Troubleshooting Windows 7 Failure to Start
My System SpecsSystem Spec
07 Jan 2013   #10

Windows 7 started 32bit
 
 

Here are the files u requested.

@gregrocker I do not have an iso file, windows came in preinstalled on this m/c , however i do have a recovery drive, would recovering my system delete all my data?


Attached Files
File Type: rar SF_07-01-2013.rar (1.29 MB, 1 views)
File Type: rar AutoRuns2.rar (47.0 KB, 1 views)
My System SpecsSystem Spec
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 System Handgs up after startup, starts up in safe mode




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