Quote: Originally Posted by robaa
Sorry I should have told you. I ran scannow, seeing that advice in earlier post. I rang CHDSK also. Nothing found. I can see from the update history that this problem has been there probably since I got the computer. The failures go back 1 yr, but that is as far back as the update history goes. Computer 18 m old.
Hum we do have a litlle dilemma here Rob I take it your name is Rob if not my apologies. Mate I have just checked my own copy (box) and the bar code sticker on the end of the plastic container has
"Office Home & Student 2010 32bit/x64 English" printed on it.
Nowhere can I find that it is a solely 32bit or 64bit version and a Google came up with this Choose the 32-bit or 64-bit version of Office - Word - Office.com
now assuming as far as I know that 32bit apps as a general rule can run very easily on 64bit sytems - even if the version you have there is 32bit it should still run perfectly ok on your machine, and which the refenced link also states.
Now why the updates are not installing is a worry from the security point of view and also is the system not recognising your version as genuine perhaps??
Now while you have the 2010 Office on board maybe it would be worth saving the data in Docs or whatever you have done with 2010 onto an external drive of some sort and then uninstall 2010 and reinstall it. Maybe just maybe the install has become corrupted by whatever which needs a proper fix such as what I am suggesting you could try.
Now if that corruption is virus based then you will need to scan the storage before you put anything back on the computer at least that again is what I would do in any case (my security does this as a matter of course). Plus a reinstall will porbably get rid of anything that has attached to the programme - I stand to be corrected.
To unistall it use the free Revo app it is a buit more thorough in my view than the Microsoft one as it scours the registry for remnants. Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems
Once you have done this try doing the updates again BUT do them in small batches not as a whole crowd of them to do that untick the top box and then just tick say 20 at a time to install.
That is what I would try and if this problem persists then a call to Microsoft would be in order.