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Windows 7: PC Freeze Diagnostics

09 Jan 2013   #1
Rockrz

Windows 7 64bit
 
 
PC Freeze Diagnostics

If a PC freezes, and nothing you do can bring it out of the freeze where all you can do is force it to shut down so you can re-start it... is there a log in Windows where you can go to see if there is an error code of some kind that can hopefully provide a clue as to why the system froze up?


My System SpecsSystem Spec
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09 Jan 2013   #2
Parman

Windows 7 Ultimate x64
 
 

If anything it would be in your event viewer, but I would guess you will not find anything but "unexpected shutdown"

What are you doing when the PC freezes?
My System SpecsSystem Spec
09 Jan 2013   #3
Rockrz

Windows 7 64bit
 
 

I actually had Firefox open and I was blocking a cookie (I have it set to notify me, which I've been doing for years so I can block un-needed cookies), that and I had Windows Live Mail 2011 open and I think that was it. I wasn't doing any heavy applications or anything.

First time this has happened. I can roll it back to a previous time using Acronis so if it was a software or configuration issue hopefully that happened after the last hard drive image was taken





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My System SpecsSystem Spec
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09 Jan 2013   #4
Rockrz

Windows 7 64bit
 
 

Well, I looked in the Event Viewer and it show "Event ID 41" and "Source: Kernal-Power" and it's marked as Critical

Looks like I've had several of these and the first once was back in July which was when this computer was brand new.

Any idea what this means? It performs great otherwise, and I don't recall it actually freezing up to where I had to hard boot it to get it to shut down and re-boot.
My System SpecsSystem Spec
09 Jan 2013   #5
Parman

Windows 7 Ultimate x64
 
 

Pretty much means shutdown unexpectedly the previous events could have been BSODs. I can get you a link for post information when I get to a pc.
My System SpecsSystem Spec
09 Jan 2013   #6
Rockrz

Windows 7 64bit
 
 

Well, it's still under warranty till July of 2013, so hopefully if there is a major problem it'll surface before then.
My System SpecsSystem Spec
09 Jan 2013   #7
Rockrz

Windows 7 64bit
 
 

Anybody have any experience using Hirenís BootCD?
Download Hiren

Is it good for testing Ram and CPU?
My System SpecsSystem Spec
10 Jan 2013   #8
Parman

Windows 7 Ultimate x64
 
 

I dont know about CPU but Memtest 86 is a great memory tester. I believe its 7 passes that are recommended. If you let it run all night and it doesnt find any errors your probably fine.

RAM - Test with Memtest86+

links on how to configure dumps for bsods

Dump Files - Configure Windows to Create on BSOD


Dump files are located in %SystemRoot%\Minidump you could check to see if you have any currently in there.
My System SpecsSystem Spec
10 Jan 2013   #9
Rockrz

Windows 7 64bit
 
 

What does "Dump Files" show... specific error messages, that explain what happened?
My System SpecsSystem Spec
10 Jan 2013   #10
Parman

Windows 7 Ultimate x64
 
 

They can show what causes the BSOD.
My System SpecsSystem Spec
Reply

 PC Freeze Diagnostics




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