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Windows 7: WIN7 x64 hangs at shutdown.

14 Jan 2013   #1
LiquidStool

Windows 7 x64
 
 
WIN7 x64 hangs at shutdown.

Hi all,

i've recently done a fresh install inc SP1 of win 7Pro x64 and now the pc almost constantly hangs on shutdown.

everythings up to date driver wise etc.

I was aware of this problem on my older quadcore machine but had it very infrequently, this happens almost constantly on my new one.

Found a hotfix which i tried to install but had a warning say that "not applicable to my computer", i then realised that the problem was addressed in SP1.

cheers

Stool


My System SpecsSystem Spec
.
14 Jan 2013   #2
centaur78

Windows 7 ultimate x64
 
 

Click on Start and search for "Performance Information and Tools"

Once the Panel open.. click on "Advanced Tools" on the left.

This would tell you what causes the slow shutdown.


If the above doesn't work.. then you would need to do sfc /scannow from the recovery console..

Let me know.
My System SpecsSystem Spec
14 Jan 2013   #3
LiquidStool

Windows 7 x64
 
 

Hey Centaur78, thanks for your reply, here's a copy of the log


Log Name: Microsoft-Windows-Diagnostics-Performance/Operational
Source: Microsoft-Windows-Diagnostics-Performance
Date: 11/01/2013 19:50:26
Event ID: 302
Task Category: Standby Performance Monitoring
Level: Warning
Keywords: Event Log
User: LOCAL SERVICE
Computer: CyberPower
Description:
This driver caused a delay during standby while servicing a device:
Driver File Name : \Driver\mvs91xx
Driver Friendly Name : Marvell magni Windows Driver
Driver Version : 1.2.0.1032 built by: WinDDK
Driver Total Time : 80ms
Driver Degradation Time : 19ms
Incident Time (UTC) : ‎2013‎-‎01‎-‎11T19:49:17.217909600Z
Device Name : PCI\VEN_1B4B&DEV_9130&SUBSYS_84381043&REV_11\4&c4fc38&0&00E7
Device Friendly Name : Marvell 91xx SATA 6G Controller
Device Total Time : 90ms
Device Degradation Time : 0ms
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Diagnostics-Performance" Guid="{CFC18EC0-96B1-4EBA-961B-622CAEE05B0A}" />
<EventID>302</EventID>
<Version>1</Version>
<Level>3</Level>
<Task>4003</Task>
<Opcode>35</Opcode>
<Keywords>0x8000000000010000</Keywords>
<TimeCreated SystemTime="2013-01-11T19:50:26.234499600Z" />
<EventRecordID>120</EventRecordID>
<Correlation ActivityID="{032FCA48-F800-0001-7890-E8A6DAEFCD01}" />
<Execution ProcessID="1964" ThreadID="3876" />
<Channel>Microsoft-Windows-Diagnostics-Performance/Operational</Channel>
<Computer>CyberPower</Computer>
<Security UserID="S-1-5-19" />
</System>
<EventData>
<Data Name="StartTime">2013-01-11T19:49:17.217909600Z</Data>
<Data Name="NameLength">16</Data>
<Data Name="Name">\Driver\mvs91xx</Data>
<Data Name="FriendlyNameLength">29</Data>
<Data Name="FriendlyName">Marvell magni Windows Driver</Data>
<Data Name="VersionLength">30</Data>
<Data Name="Version"> 1.2.0.1032 built by: WinDDK</Data>
<Data Name="TotalTime">80</Data>
<Data Name="DegradationTime">19</Data>
<Data Name="PathLength">40</Data>
<Data Name="Path">C:\Windows\system32\DRIVERS\mvs91xx.sys</Data>
<Data Name="ProductNameLength">14</Data>
<Data Name="ProductName">Marvell magni</Data>
<Data Name="CompanyNameLength">28</Data>
<Data Name="CompanyName">Marvell Semiconductor, Inc.</Data>
<Data Name="DeviceNameLength">61</Data>
<Data Name="DeviceName">PCI\VEN_1B4B&amp;DEV_9130&amp;SUBSYS_84381043&amp;REV_11\4&amp;c4fc38&amp;0&amp;00 E7</Data>
<Data Name="DeviceFriendlyNameLength">32</Data>
<Data Name="DeviceFriendlyName">Marvell 91xx SATA 6G Controller</Data>
<Data Name="DeviceTotalTime">90</Data>
<Data Name="DeviceDegradationTime">0</Data>
</EventData>
</Event>
My System SpecsSystem Spec
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16 Jan 2013   #4
centaur78

Windows 7 ultimate x64
 
 

It looks like your Marvell Magni driver mvs91xx.sys is causing the issue..

Are you using a raid setup ?? if not you can disable this under Device Manager ... look for "Marvell 91xx SATA 6G Controller" under storage controller...

and check and tell me
My System SpecsSystem Spec
16 Jan 2013   #5
LiquidStool

Windows 7 x64
 
 

Hey,

how do i find out if i'm using RAID? sorry, technicals ain't my strong point. Thanks
My System SpecsSystem Spec
14 Feb 2013   #6
LiquidStool

Windows 7 x64
 
 

Hi Centaur78

Finally managed to speak to my pc supplier, he said i'm not using a RAID setup....
My System SpecsSystem Spec
14 Feb 2013   #7
centaur78

Windows 7 ultimate x64
 
 

in that case you can safely disable it .... and let me know how that goes.
My System SpecsSystem Spec
04 Mar 2013   #8
centaur78

Windows 7 ultimate x64
 
 

Any update ???
My System SpecsSystem Spec
04 Mar 2013   #9
LiquidStool

Windows 7 x64
 
 

Hi,

sorry!

Um, didn't appear to make any difference, in fact it go so bad that i done a fresh install. Added a new internal sata drive at the same time. No difference, in fact it seems to me that there is a noticeable lag even when looking for a file. Say i'm using a program that needs to access a file, i browse to it from within the program and nothing...... i can hear the all the drives going nuts but nothing comes up. The only way ii can get the program to lock in on the file and open it up is to go to my computer, open the drive where the file is held, then the green bar at the top slowly progresses and eventually the file will open from within the program.

all the drivers are up to date, windows is up to date and this issue seems to affect all the drives, internal, external, ssd, sata. Never had this problem before and it's highly annoying!
My System SpecsSystem Spec
06 Mar 2013   #10
gregrocker

 

Test the RAM and HD from Troubleshooting Steps for Windows 7

Then follow closely the steps to get a perfect Clean Reinstall - Factory OEM Windows 7 which are same for retail and will eliminate the OS as culprit.

To get the cleanest possible slate and wipe the boot sector of possibly corrupt code which can interfere, wipe the HD before reinstall with Diskpart Clean Command
My System SpecsSystem Spec
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 WIN7 x64 hangs at shutdown.




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