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If there's a serial listed under SATA3 and you google it, that may be your HD if it's not your DVD drive. What tells you its the HD?
If there's a serial listed under SATA3 and you google it, that may be your HD if it's not your DVD drive. What tells you its the HD?
It just says
SATA1 [ATAPI CDROM]
SATA2 [ATAPI CDROM]
SATA3 [Hard Disk]
and when I hit enter on that line is says
Device: Hard Disk
Drive ID: ST31000528AS
Size: 1.0 TB
So now should I try my Dell Reinstallation DVD? And then if that doesnt work, clear the CMOS thing?
When I google the HD serial (as I said) I immediately see it's Seagate Baracuda 7200. I'd run bootable Seagate Seatools which can sometimes repair problems, followed by Disk Check from the installer's Command Line once you get into it.
I thought you had already tried booting the Dell DVD. See if you can boot into System Recovery Options to run Startup Repair a few times with reboots, System Restore if it's not automated by Startup Repair, Disk check. If these will actually run then it's likely not the HD and you have all the possible fixes to try in Troubleshooting Windows 7 Failure to Start leading up to file rescue to run Dell Windows 7 PC Restore or get the superior Clean Reinstall - Factory OEM Windows 7 with that same Dell DVD.
Hi acgref,
Error Code 2000-0142 points at a 'Hard Drive' failure and it needs replacement. Please backup the 'personal data' if the system allows you to boot to 'Windows'. You may want to validate the 'error code' using the list of all ePSA error codes: ePSA Error Codes | Dell
If the system is still in warranty, you may share the system 'Service Tag' with me through a 'private message'. I will check for the possibility of arranging a 'repair service call' (Basis warranty) for a free replacement of the 'Hard Drive'.