I bought 2 new computers, both HP windows 7 home premium, TouchSmart all in 1 computers. 1 works perfectly and the other takes about 10 minutes to get past the black screen that says "Starting Windows", once it does, the computer seems to run fine. It is still under factory warranty until Sept. 2013.
Is there a place that I can go and get remote help to fix this issue or what do I need to do? Help it is driving me so crazy that I just quit turning it off and I let it run for weeks.