|07 Mar 2013||#1|
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Windows 7 Home Premium 64 bit Suddenly extremely slow, wont shut down
I came home to and found my mother upset because her Windows 7 Home Premium 64 bit laptop had suddenly become extremely slow. She had tried shutting it down, but it isn't shutting down right. THe task bar and icons disappear, but the background stays and it just stays there, like it was in a coma. So I had t restart it with the start button. It booted up in a reasonable time, and I was able to bring up task manager, but then everything slowed way way down. Chrome was basically frozen, as was every other program. I can only run the thing in safe mode.
I'm kind of tech savvy, ran a system restore and chkdsk/r. She ran antivirus programs. Nothing helped. I checked to see if she had any recent downloads. She said she hadn't and she doesnt visit many 'dangerous' websites. I'm kind of out of options, so I turn to you.
|My System Specs|
|07 Mar 2013||#2|
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Welcome to the forums!
Well, first thing I would do for sure is run Malwarebytes and SuperAntiSpyware. Then a deep scan with your A/V. Even if she did it already, do them again so you KNOW. I would also recommend using Malwarebytes anti-rootkit. Its still in Beta but I've been using it since it came out with no problems. (A run with Ccleaner wouldn't hurt either)
After that run a sfc/scannow to check and repair corrupted system files. Heres a link to a tutorial if you haven't done that before :SFC /SCANNOW Command - System File Checker
|My System Specs|
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