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Windows 7: windows explorer has stopped working

11 Mar 2013   #1
markg2

Windows 7
 
 
windows explorer has stopped working

Windows explorer has stopped working

check online--close

neither choice seems to make much difference. It seems that acknowledging the error a few times makes it go away until the next occurrence.

The error has been occurring with frequency the past several weeks.

Problem details:
Problem signature:
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.1.7601.17567
Application Timestamp: 4d672ee4
Fault Module Name: ole32.dll
Fault Module Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7c92c
Exception Code: c0000005
Exception Offset: 00000000001729ac
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 143f
Additional Information 2: 143f0a10b89468c385d080a75a74352c
Additional Information 3: e9e5
Additional Information 4: e9e52f2844072411b5ad2f7d1382efaa

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Any suggestions to get at the root problem?


My System SpecsSystem Spec
.
11 Mar 2013   #2
UsernameIssues

W7 Pro SP1 64bit
 
 

Maybe the OS has barfed - try this:
SFC /SCANNOW Command - System File Checker

Maybe an app is crashing it - try this:
Troubleshoot Application Conflicts by Performing a Clean Startup

Maybe an infection was not caught by your AV tool - try this:
What is Windows Defender Offline?

If none of those find the cause, try the things mentioned in this post:
Windows Explorer keeps crashing despite repair install
My System SpecsSystem Spec
11 Mar 2013   #3
markg2

Windows 7
 
 

This seems to be a peculiar result of sfc /scannow:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Mark>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 19% complete.

Windows Resource Protection could not perform the requested operation.

C:\Users\Mark>
My System SpecsSystem Spec
.

11 Mar 2013   #4
UsernameIssues

W7 Pro SP1 64bit
 
 

It cannot be all that peculiar if Google returns 26k results with that as a phrase :-)

Let's move on to the WDO scan - then maybe someone else can help you with the SFC issue.
My System SpecsSystem Spec
11 Mar 2013   #5
markg2

Windows 7
 
 

You know, I can't believe that Windows Defender is the answer unless for some really odd reason disabling it (which is what I did about 2 weeks ago) has a connection to system explorer.

I disabled WD since I run Norton 360 + Spybot and periodically Malwarebytes.
My System SpecsSystem Spec
11 Mar 2013   #6
UsernameIssues

W7 Pro SP1 64bit
 
 

Windows Defender is the answer to what?
Why SFC was not completing or why explorer was crashing?
My System SpecsSystem Spec
11 Mar 2013   #7
markg2

Windows 7
 
 

After the scan failed to complete, the next solution you provided was:

Let's move on to the WDO scan

and that link goes to Windows Defender
My System SpecsSystem Spec
11 Mar 2013   #8
maxie

windows 7 home 64bit
 
 

My System SpecsSystem Spec
11 Mar 2013   #9
UsernameIssues

W7 Pro SP1 64bit
 
 

Quote   Quote: Originally Posted by markg2 View Post
After the scan failed to complete, the next solution you provided was:

Let's move on to the WDO scan

and that link goes to Windows Defender
WDO does not equal WD

That is just stupidity on Microsoft's part for naming two vastly different products with close names like that.

WD on W7 "Windows Defender is your first line of defense against spyware and other unwanted software."
Windows Defender - Microsoft Windows
Think of it as MS's answer to Malwarebytes.

WDO is an anti-virus tool that looks for rootkits and other nasties while your operating system is not running; so all files can be inspected. Several antivirus companies make offline scanners because infections can hide from regular scanners.
My System SpecsSystem Spec
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