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Windows 7: Windows 7 64 bit crashes when using mouse


12 Mar 2013   #1

Windows 7 64 bit
 
 
Windows 7 64 bit crashes when using mouse

I have a computer HP Desktop Pavilion type that is < 1 year old. Over the last 6 weeks I am experiencing the system crashing when I am using the mouse. Sometimes I am in Word or Exel and sometimes on the internet. It happens about once a day. The system then fires up again.

I changed the USB port for the mouse but it did not make any difference.

I am wondering whether Windows updates is causing this problem?

Angus


My System SpecsSystem Spec
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12 Mar 2013   #2

Windows 7 Home Premium x64
 
 

Welcome to the forums!

Have you tried uninstalling the driver for the mouse and then reinstalling it? You could also try the same with your usb drivers.
My System SpecsSystem Spec
12 Mar 2013   #3
Microsoft MVP

 

Is this the original factory preinstall from HP with all of the bloatware and duplicate utilities that have better versions built into Windows 7? If so this is a corrupt install which most tech enthusiasts will not run, instead choosing to Clean Reinstall - Factory OEM Windows 7 to enjoy Windows 7 in its native state.

At the minimum I'd Clean Up Factory Bloatware.

To try to troubleshoot your issue which is likely caused by the corrupt install, you can also try Troubleshooting Steps for Windows 7
My System SpecsSystem Spec
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13 Mar 2013   #4

Windows 7 64 bit
 
 

Quote   Quote: Originally Posted by indianacarnie View Post
Welcome to the forums!

Have you tried uninstalling the driver for the mouse and then reinstalling it? You could also try the same with your usb drivers.

No I have not tried that as yet. I am using the original mouse that came with the computer. I have had the computer for 10 months and this problem just appeared 6 weeks ago. Now what are the steps for uninstalling the mouse driver and reinstalling. I did switch USB ports and it did not help.

Angus
My System SpecsSystem Spec
13 Mar 2013   #5

Windows 7 64 bit
 
 

Quote   Quote: Originally Posted by gregrocker View Post
Is this the original factory preinstall from HP with all of the bloatware and duplicate utilities that have better versions built into Windows 7? If so this is a corrupt install which most tech enthusiasts will not run, instead choosing to Clean Reinstall - Factory OEM Windows 7 to enjoy Windows 7 in its native state.

At the minimum I'd Clean Up Factory Bloatware.

To try to troubleshoot your issue which is likely caused by the corrupt install, you can also try Troubleshooting Steps for Windows 7

The HP computer comes with a partition on the hard drive that has the operating system on it. It was working fine for ~ 8 months so this problem just came up recently.

Angus
My System SpecsSystem Spec
13 Mar 2013   #6
Microsoft MVP

 

Angus -

It might have been working for 8 months but it is still the worst possible install of Windows 7 one can have. The HP factory preinstall is loaded with more bloatware and useless duplicate utilities that have better versions built into Windows 7. It is a corrupt install from the day its turned on and only gets worse until you Clean Reinstall - Factory OEM Windows 7.

You may have never known what it is like to run native Windows 7, a featherlight, instantaneous OS that never hangs or bogs unless it is ruined by all the preinstalled crapware.

So look over the steps for reinstall and ask back any questions you have. We will help you get a perfect reinstall so issues like this are a thing of the past.

Otherwise work through the Troubleshooting Steps for Windows 7 and at least Clean Up Factory Bloatware to given Windows 7 a fighting chance to perform like it wants.
My System SpecsSystem Spec
13 Mar 2013   #7

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by angusmdmclean View Post
Quote   Quote: Originally Posted by indianacarnie View Post
Welcome to the forums!

Have you tried uninstalling the driver for the mouse and then reinstalling it? You could also try the same with your usb drivers.

No I have not tried that as yet. I am using the original mouse that came with the computer. I have had the computer for 10 months and this problem just appeared 6 weeks ago. Now what are the steps for uninstalling the mouse driver and reinstalling. I did switch USB ports and it did not help.

Angus


Just go to device manager, find your mouse, right click and choose uninstall. Reboot and let Windows do it for you would be the simplest way.

You ought to give SERIOUS thought to Gregrockers advice though. A clean install as he suggests will make your head spin at the difference.
My System SpecsSystem Spec
13 Mar 2013   #8
Microsoft MVP

 

To reboot without the mouse once you Uninstall its driver in Device Manager, program your Start button first to Shut Down in Power Options. Then press Power Button once.
My System SpecsSystem Spec
13 Mar 2013   #9

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by gregrocker View Post
To reboot without the mouse once you Uninstall its driver in Device Manager, program your Start button first to Shut Down in Power Options. Then press Power Button once.
Oops, ..... thank you for catching my oversight Greg.
My System SpecsSystem Spec
13 Mar 2013   #10

Windows 7 64 bit
 
 

Thanks for advice: I will try that. I am wondering what a clean install involves. Does this mean I do not use the operating system on my partition. I am thinking "yes". I should make recovery discs so that I have them. {I clicked on above link to clean install and my Explorer gave me problems and I had to shut the computer down}. So I willl have to uninstall my Windows 7 {from HP} and then do a fresh "clean install" from the Internet. That is what I am thinking you do. Do you lose your files and do I have to reinstall the programs I have on the computer?

Angus
My System SpecsSystem Spec
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 Windows 7 64 bit crashes when using mouse




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