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Windows 7: SFC couldn't repair files. Attempted to retrieve from install CD

17 Mar 2013   #1
Erick Aguilar

Windows 7 professional X64
 
 
SFC couldn't repair files. Attempted to retrieve from install CD

Hey guys, I was wondering if you could lend me a hand over here.

I've been having issues long time with my dual monitor set up crashing with video playback after a 3d application has been running. Me myself..I'm thinking it might be an issue with the card switching from 3D mode to 2D mode, but anyway.. The errors to point at a STOP 0X116 Video TDR error.

I followed the steps and was requested to follow with an SFC scan command which I did. So upon completion SFC did detect files that were corrupted, most of them have the words ATI/AMD ironically. So I'm believing they might be the culprit for my dual monitor crashes. Now. I did perform a clean driver install before this. So I find weird most of the corrupted files are ATI/AMD.dlls.

But to the point.. obviously those files are not going to be on the windows 7 installation disk.

So how could I go about fixing those corrupted files? I don't believe you can retrieve them from the installation disk as they are AMD files.

Any help is highly appreciated.

Please allow me to attach the log in case someone might be able to identify the files.


My System SpecsSystem Spec
.
17 Mar 2013   #2
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Those .dll files should be inside the AMD Ccc drivers . I believe AMD came out with a new version
My System SpecsSystem Spec
17 Mar 2013   #3
Erick Aguilar

Windows 7 professional X64
 
 

Quote   Quote: Originally Posted by VistaKing View Post
Those .dll files should be inside the AMD Ccc drivers . I believe AMD came out with a new version
They have, but I don't know if I want to go over with Betas right now, as a beta started giving me these issues.
My System SpecsSystem Spec
.

17 Mar 2013   #4
Pauly

Win7 Ultimate X64
 
 

You could try uninstalling then Drivers - Clean Left over Files after Uninstalling and reinstalling new drivers

Any problems and i would give NoelDP a shout hes the man for this sort of stuff
My System SpecsSystem Spec
17 Mar 2013   #5
Erick Aguilar

Windows 7 professional X64
 
 

Quote   Quote: Originally Posted by Pauly View Post
You could try uninstalling then Drivers - Clean Left over Files after Uninstalling and reinstalling new drivers

Any problems and i would give NoelDP a shout hes the man for this sort of stuff
Thank you, I have followed that process already. That's why I found it strange that they appeared in the SFC scan.
My System SpecsSystem Spec
17 Mar 2013   #6
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Here is the drivers from Sapphire's site

Ver 13.1.

download
My System SpecsSystem Spec
17 Mar 2013   #7
Erick Aguilar

Windows 7 professional X64
 
 

Quote   Quote: Originally Posted by VistaKing View Post
Here is the drivers from Sapphire's site

Ver 13.1.

download
Thank you, but I already have those. I thought you were speaking of the newest 13 beta.
My System SpecsSystem Spec
17 Mar 2013   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The problems exposed by the SFC scan are these -

Code:
 Line 3494: 2013-03-17 12:33:03, Info                  CSI    0000032d [SR] Repairing 2 components
 Line 3495: 2013-03-17 12:33:03, Info                  CSI    0000032e [SR] Beginning Verify and Repair transaction
 Line 3496: 2013-03-17 12:33:03, Info                  CSI    0000032f [SR] Cannot repair member file [l:24{12}]"atiriol6.inf" of atiriol6.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
 Line 3497: 2013-03-17 12:33:03, Info                  CSI    00000330 [SR] Cannot repair member file [l:24{12}]"atinavrr.sys" of atiriol6.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
 Line 3498: 2013-03-17 12:33:03, Info                  CSI    00000331 [SR] Cannot repair member file [l:22{11}]"ativvpxx.vp" of atiilhag.inf, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
 Line 3499: 2013-03-17 12:33:03, Info                  CSI    00000332 [SR] Cannot repair member file [l:22{11}]"ativpkxx.vp" of atiilhag.inf, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
 Line 3500: 2013-03-17 12:33:03, Info                  CSI    00000333 [SR] Cannot repair member file [l:22{11}]"ativokxx.vp" of atiilhag.inf, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
 Line 3501: 2013-03-17 12:33:03, Info                  CSI    00000334 [SR] Cannot repair member file [l:24{12}]"atidxx64.dll" of atiilhag.inf, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
 Line 3502: 2013-03-17 12:33:03, Info                  CSI    00000335 [SR] Cannot repair member file [l:24{12}]"atidxx32.dll" of atiilhag.inf, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
 Line 3503: 2013-03-17 12:33:03, Info                  CSI    00000336 [SR] Cannot repair member file [l:22{11}]"ativcaxx.vp" of atiilhag.inf, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
 Line 3504: 2013-03-17 12:33:03, Info                  CSI    00000337 [SR] Cannot repair member file [l:22{11}]"ativdkxx.vp" of atiilhag.inf, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
 Line 3505: 2013-03-17 12:33:03, Info                  CSI    00000338 [SR] Cannot repair member file [l:24{12}]"atikmdag.sys" of atiilhag.inf, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
 Line 3506: 2013-03-17 12:33:03, Info                  CSI    00000339 [SR] Cannot repair member file [l:24{12}]"atiilhag.inf" of atiilhag.inf, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
 Line 3507: 2013-03-17 12:33:03, Info                  CSI    0000033a [SR] Cannot repair member file [l:24{12}]"atiumdva.dll" of atiilhag.inf, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
 Line 3508: 2013-03-17 12:33:03, Info                  CSI    0000033b [SR] Cannot repair member file [l:24{12}]"atiumdva.cap" of atiilhag.inf, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
 Line 3509: 2013-03-17 12:33:03, Info                  CSI    0000033c [SR] Cannot repair member file [l:24{12}]"atiumdag.dll" of atiilhag.inf, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
 Line 3510: 2013-03-17 12:33:03, Info                  CSI    0000033d [SR] Cannot repair member file [l:24{12}]"atiumd64.dll" of atiilhag.inf, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
 Line 3511: 2013-03-17 12:33:03, Info                  CSI    0000033e [SR] Cannot repair member file [l:24{12}]"atiumd6a.dll" of atiilhag.inf, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
 Line 3512: 2013-03-17 12:33:03, Info                  CSI    0000033f [SR] Cannot repair member file [l:24{12}]"atiumd6a.cap" of atiilhag.inf, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
 Line 3513: 2013-03-17 12:33:03, Info                  CSI    00000340 [SR] Cannot repair member file [l:24{12}]"ativcaxx.cpa" of atiilhag.inf, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
 Line 3514: 2013-03-17 12:33:03, Info                  CSI    00000341 [SR] Cannot repair member file [l:26{13}]"amdpcom64.dll" of atiilhag.inf, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
 Line 3515: 2013-03-17 12:33:03, Info                  CSI    00000342 [SR] Cannot repair member file [l:26{13}]"amdpcom32.dll" of atiilhag.inf, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, file is missing
This is almost certainly the result of an over-zealous cleanup of ATI drivers.
Have you been using a registry cleaner or some kind of system optimiser?

I'll post a fix protocol a bit later.
My System SpecsSystem Spec
17 Mar 2013   #9
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

I've uploaded a file - eagaa.zip - to my SkyDrive at Noel's SkyDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print theseinstructions!)
Now reboot to the Repair Environment - as soon as the machine restarts, starttapping F8 - this should bring up the Advanced Boot Menu, at the top of whichshould be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\eagaa
hit the enter key - if you get a 'NotFound' error try
DIR D:\eagaa
or
DIR E:\eagaa



The drive letter in use when you find the folder willneed to be substituted (for<drive>) into the followingcommand...



XCOPY <drive>:\eagaa <drive>:\windows\winsxs /y /i /s /v /h



(e.g.XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



run the command (it should take almost no time)andwhen the prompt returns, type
EXIT
and hit the Enter key to exit CommandPrompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in anElevated Command Prompt
then reboot and upload the new CBS.log file
My System SpecsSystem Spec
17 Mar 2013   #10
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Please also run a CheckSUR scan -


Please downloadand save the CheckSUR tool from http://support.microsoft.com/kb/947821

(you'll need tolook in the details for Windows 7, downloading from the Microsoft DownloadCenter)



Run it - The toolcan take anywhere from 5 mins to a couple of hours to run (or 'Install')depending on how much it has to do, and may exit silently - it may appear tofreeze for most of that time, but be patient.

The result islogged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file



Then zip theCheckSUR.log and attach it to your reply.
My System SpecsSystem Spec
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