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Windows 7: System grows slower over several hours, then I have to (force) reboot

29 Mar 2013   #1
hbw

Win 7 Pro 64
 
 
System grows slower over several hours, then I have to (force) reboot

This began about 5 days ago. System ran well until then. Had performed several updates (Windows Security, Citrix, Lenovo Utilities, etc) within iin a day or so, noticed system getting slower and slower to the point where it was so painful I had to reboot, occasionally by forcing power off. Shutdown, when successful, takes forever, too. This degradation takes several hours. Once I reboot, I have a few hours of productivity.

At around the same time, the fingerprint reader stopped working. Coincidence?

I have done a system restore (several). I tried a Safe OS boot and the same degradation happened. I've tried shutting off all system tray items. NG. Shutting off services (without reboot). With shutting off items, I did get a slight increase in performance for a few minutes but none seemed to help significantly.

Did what (limited) troubleshooting I could, but I think I'm chasing shadows.

Help (please).




Attached Files
File Type: zip hbw at Seven Forums_29-03-2013.zip (2.37 MB, 7 views)
My System SpecsSystem Spec
.
29 Mar 2013   #2
gigagiggles

Windows 7 Home Premium x64
 
 

Three observations from going through the .nfo:
1) six items repeatedly failed to download in WindowsUpdate.log,
2) many entries in WindowsErrorReporting; not sure why performance hit is only noticed within the last week,
3) acsvc.exe is the Access Connections Main Service and is part of ThinkPad Access Connections suite. It is installed on Lenovo Thinkpad laptops. This "process" is reason for the many entries since 2/14/2013.

A visit to the WindowsUpdate panel (Administrative Tools) may track down those six items in #1.

A visit to the EventViewer panel (Administrative Tools) may track down the cause of avsvc.exe's failure.

The little engine that could run and did. A lot of processes and services loaded; some of them active behind the scenes in this Thinkpad.
My System SpecsSystem Spec
29 Mar 2013   #3
windude99

Windows 7 Professional x64 Service Pack 1
 
 

Quote   Quote: Originally Posted by hbw View Post
This began about 5 days ago. System ran well until then. Had performed several updates (Windows Security, Citrix, Lenovo Utilities, etc) within iin a day or so, noticed system getting slower and slower to the point where it was so painful I had to reboot, occasionally by forcing power off. Shutdown, when successful, takes forever, too. This degradation takes several hours. Once I reboot, I have a few hours of productivity.

At around the same time, the fingerprint reader stopped working. Coincidence?

I have done a system restore (several). I tried a Safe OS boot and the same degradation happened. I've tried shutting off all system tray items. NG. Shutting off services (without reboot). With shutting off items, I did get a slight increase in performance for a few minutes but none seemed to help significantly.

Did what (limited) troubleshooting I could, but I think I'm chasing shadows.

Help (please).
Try running a scan with Malwarebytes Anti-Malware: Malwarebytes : Free anti-malware download
Note: At the end of the installation, there will be a checkbox titled "Enable free trial of Malwarebytes PRO." Uncheck that checkbox.
My System SpecsSystem Spec
.

29 Mar 2013   #4
hbw

Win 7 Pro 64
 
 

THANK YOU.

I'll dig into them.
My System SpecsSystem Spec
31 Mar 2013   #5
gregrocker

 

In addition work through these Troubleshooting Steps for Windows 7.

I'd also consider a Clean Reinstall - Factory OEM Windows 7 since preinstalled Win7 is an inferior install smothered by sponsored bloatware and duplicate utilities which have better versions built into Win7.

Until then I'd at least Clean Up Factory Bloatware
My System SpecsSystem Spec
03 Apr 2013   #6
hbw

Win 7 Pro 64
 
 

Thanks for all the ideas so far. Throwing this machine off the roof is starting to sound good... This machine screamed when new... fast dual core plus loads of memory... sigh.

Days of my life later, I have now:
  • Done factory reinstall and dumped bloatware.
  • In an earlier attempt at getting help, I had contacted Lenovo for warranty support. The phone "tech" did almost no actual troubleshooting, but sent a live tech with orders to swap my system board. So now that's new.
  • Now I get a boot messag--2201: Machine UUID is invalid
  • I removed each of two memory mods one at a time just in case there was a fault there that did not show in system test.
  • Countless updates have downloaded and installed (there has to be a SIMPLE alt solution to that-- I looked into unattended installation, but that's another couple of days work to configure...) and saw now that I am up-to-date.
  • I've identified possible culprits and shut them down or removed them. These showed up as HUGE memory hogs after I left maching stand "idle" overnight: Intel PrivacyIconClient.exe; ThinkPad Power Manager--PWRMTR64V.dll and PwrMgrBkGndMonitor.
  • Running SF Diagnostic Tools is now painfully slow.
  • The basic symptoms remain:
    • over time memory use climbs to the point that it cripples machine (there 12 GB and it STILL bogs down!)
    • SLOW boot
    • SLOWER shutdown
    • fingerprint reader not functional
I would have thought reinstall would have cured, but no. Giving thought to Killdisk followed by clean win7 install next, but it would seem that something I will eventually download/install will cause it again. Anybody have any more ideas?

Thanks.


Attached Files
File Type: zip SF_03-04-2013.zip (973.9 KB, 6 views)
My System SpecsSystem Spec
03 Apr 2013   #7
gregrocker

 

If you don't yet have a Clean Reinstall after I gave you the steps above, I would strongly consider this since you're apparently deliberately agonizing over one of the worst possible installs you could have. No tech enthusiast will run the Factory Preinstall. It is a corrupt install to begin with, smothered by bloatware which can never be cleaned up enough to regain the full native performance of Win7.

I would also test RAM - Test with Memtest86+ for 5-6 passes or overnight.
My System SpecsSystem Spec
03 Apr 2013   #8
hbw

Win 7 Pro 64
 
 

Gregrocker, THANKS. Good call.

Can you see any hint in the SF Diag files of where the culprit is? Since I'll inevitably load some of what is there today back in it would be good to know what to avoid.

Guess it's time to print the driver list...

Thanks.
My System SpecsSystem Spec
03 Apr 2013   #9
gregrocker

 

Driver are automated in Win7. Read Clean Reinstall - Factory OEM Windows 7 to see how they are best handled.

You have some BSOD dump files there which can be read by the analysts in our Crashes forum. See Blue Screen of Death (BSOD) Posting Instructions - Windows 7 Forums
My System SpecsSystem Spec
03 Apr 2013   #10
hbw

Win 7 Pro 64
 
 

you DO rock.

Thanks.
My System SpecsSystem Spec
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 System grows slower over several hours, then I have to (force) reboot




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