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Windows 7: Print Spooler fails to load a plugin module


30 Mar 2013   #1

Windows 7 Pro x64
 
 
Print Spooler fails to load a plugin module

This is an odd one that appears only when printing to an Epson Stylus SX525WD Network printer from MS Word (2007) but doesn't seem to affect anything so is annoying! Printing an e-mail or something from Excel or Publisher does not generate this event. Even from Word, the document prints OK, not slowly or delayed but 2 identical events are logged at the same time in the Windows print service log. Details are:

The print spooler failed to load a plug-in module C:\Windows\system32\spool\DRIVERS\x64\3\E_IUICGAE.DLL, error code 0xc1. See the event user data for context information.

- <Event xmlns="Error">
- <System>
<Provider Name="Microsoft-Windows-PrintService" Guid="{747EF6FD-E535-4D16-B510-42C90F6873A1}" />
<EventID>808</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>36</Task>
<Opcode>12</Opcode>
<Keywords>0x8000000000020000</Keywords>
<TimeCreated SystemTime="2013-03-30T22:07:05.872340900Z" />
<EventRecordID>1884</EventRecordID>
<Correlation />
<Execution ProcessID="2444" ThreadID="3260" />
<Channel>Microsoft-Windows-PrintService/Admin</Channel>
<Computer>PC</Computer>
<Security UserID="S-1-5-21-3168668701-812168514-3387394959-500" />
</System>
- <UserData>
- <LoadPluginFailed xmlns:auto-ns3="Error" xmlns="http://manifests.microsoft.com/win/2...er/core/events">
<PluginDllName>C:\Windows\system32\spool\DRIVERS\x64\3\E_IUICGAE.DLL</PluginDllName>
<ErrorCode>0xc1</ErrorCode>
<Context>112</Context>
</LoadPluginFailed>
</UserData>
</Event>

I have done all the normal things like a complete uninstall and reinstall of the printer, checked the registry for any obvious errors, checked drivers are current but to no avail. Because it only seems to happen when printing from Word, is it a Word issue? If it is I can't see anything that can be reset or changed.


My System SpecsSystem Spec
.

30 Mar 2013   #2

Windows 7 Pro x64
 
 

Done a bit of searching and found that if I go into Control Panel, Printers and click Add New Printer. Click Network Printer, and then click Browse for Printer and add the same printer, the event disappears!

However this morning after turning the PC & printer back on event has returned regardless of what printer I use, and again just when printing from Word.

Tried an Office 2007 reinstall and a repair but event still appears, how weird is that!
My System SpecsSystem Spec
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 Print Spooler fails to load a plugin module




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