Windows Explorer repeatedly closing and restarting


  1. Posts : 9
    windows 7 ultimate 32 bit
       #1

    Windows Explorer repeatedly closing and restarting


    I'm running win7 Ultimate on my Asus 32 bit netbook. I keep getting a pop-up box telling me Windows Explorer is closing and must restart. When I look at the details, I get the following---
    Problem signature:
    Problem Event Name: BEX
    Application Name: Explorer.EXE
    Application Version: 6.1.7601.17567
    Application Timestamp: 4d6727a7
    Fault Module Name: audiodev.dll_unloaded
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 4ce7b722
    Exception Offset: 6d00eb75
    Exception Code: c0000005
    Exception Data: 00000008
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 1033
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

    If I interpret this correctly, I think there is a problem with the AUDIODEV.DLL but I have no idea how to fix this. Please tell me if I'm on the right track and how I might proceed. Thanks
      My Computer


  2. Posts : 225
    Windows 7 Home Premium x64
       #2

    audiodev.dll is an unwanted file that is known to cause problems. Though it's a microsoft stuff, I still suggest you to scan for malware.

    Perform a full system scan using: Malwarebytes : Free anti-malware download and some other good anti virus software as well.

    If this doesn't solve the problem, follow this guide: Troubleshoot Application Conflicts by Performing a Clean Startup
      My Computer


 

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