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Windows 7: Windows Explorer repeatedly closing and restarting


14 Apr 2013   #1

windows 7 ultimate 32 bit
 
 
Windows Explorer repeatedly closing and restarting

I'm running Windows 7 Ultimate on my Asus 32 bit netbook. I keep getting a pop-up box telling me Windows Explorer is closing and must restart. When I look at the details, I get the following---
Problem signature:
Problem Event Name: BEX
Application Name: Explorer.EXE
Application Version: 6.1.7601.17567
Application Timestamp: 4d6727a7
Fault Module Name: audiodev.dll_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4ce7b722
Exception Offset: 6d00eb75
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

If I interpret this correctly, I think there is a problem with the AUDIODEV.DLL but I have no idea how to fix this. Please tell me if I'm on the right track and how I might proceed. Thanks

My System SpecsSystem Spec
.

14 Apr 2013   #2

Windows 7 Home Premium x64
 
 

audiodev.dll is an unwanted file that is known to cause problems. Though it's a microsoft stuff, I still suggest you to scan for malware.

Perform a full system scan using: Malwarebytes : Free anti-malware download and some other good anti virus software as well.

If this doesn't solve the problem, follow this guide: Troubleshoot Application Conflicts by Performing a Clean Startup
My System SpecsSystem Spec
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 Windows Explorer repeatedly closing and restarting




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