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Windows 7: Continuous Lagging and Slow Performance Toshiba L745 Win 7 64x bit

17 Apr 2013   #1

Windows 7 Ultimate x64
Continuous Lagging and Slow Performance Toshiba L745 Win 7 64x bit

Hello guys..i new here..Correct me if im wrong..

i`ve been having a difficulties to find the solutions regarding the problem that i have been facing.
Sometimes everything seems just fine but a minute later the problem come.
even opening microsoft word makes me feels sick..just scrolling down and typing make the program not responding..same with other software and even opening a folder make it not responding and lagging..
all software tends to not responding..and lagging..the performance is not stable and not fully utilize with the my laptop specifications.

even in the safe mode the problem is not vanished.
and clean install wont fix the problems.
update all my drivers with the latest including network..

i`m using:

Toshiba L745-psk12
Intel core i5-2410M @2.30 ghz 2.30GHZ
4gb ddr3-factory default b4 used 8gb ram
Nvidia geforce GT 525M 1gb with CUDA
Toshiba MK6465GSXN HDD 5400rpm
Win 7 64x bit
Qualcomm Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
Atheros AR9002WB-1NG Wireless Network Adapter

There are many method that i`ve been trying..but the problem is still persist.

Here my HijackThis Scan log :

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 7:36:14 PM, on 4/17/2013
Platform: Windows 7  (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16385)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Mobile Partner\Mobile Partner.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\IDM - Pkun Edition\IEMonitor.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\foobar2000\foobar2000.exe
C:\SunlightVPN\SunlightVPN 11.3.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\IDM - Pkun Edition\IDMan.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = 
F2 - REG:system.ini: UserInit=userinit.exe,
O2 - BHO: IDM Helper - {0055C089-8582-441B-A0BF-17B458C2A3A8} - C:\Program Files (x86)\IDM - Pkun Edition\IDMIECC.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~2\MICROS~1\Office14\GROOVEEX.DLL
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~1\Office14\URLREDIR.DLL
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
O4 - HKCU\..\Run: [IDMan] C:\Program Files (x86)\IDM - Pkun Edition\IDMan.exe /onboot
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O8 - Extra context menu item: Download all links with IDM - C:\Program Files (x86)\IDM - Pkun Edition\IEGetAll.htm
O8 - Extra context menu item: Download with IDM - C:\Program Files (x86)\IDM - Pkun Edition\IEExt.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~1\Office14\EXCEL.EXE/3000
O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~2\MICROS~1\Office14\ONBttnIE.dll/105
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O17 - HKLM\System\CCS\Services\Tcpip\..\{3C50A7AE-884F-4617-9E25-8F587FB2A2EA}: NameServer =
O17 - HKLM\System\CCS\Services\Tcpip\..\{47BB847F-201A-417D-B355-3CE1156031BB}: NameServer =
O17 - HKLM\System\CCS\Services\Tcpip\..\{7154417E-8811-406C-884D-4AFBAA0890F0}: NameServer =
O17 - HKLM\System\CCS\Services\Tcpip\..\{D4BA7C07-0367-4A8C-977B-40C4EDDEFD0B}: NameServer =
O17 - HKLM\System\CS2\Services\Tcpip\..\{3C50A7AE-884F-4617-9E25-8F587FB2A2EA}: NameServer =
O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: Application Layer Gateway Service (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762## (Bonjour Service) - Apple Computer, Inc. - C:\Program Files (x86)\Bonjour\mDNSResponder.exe
O23 - Service: @%systemroot%\system32\CISVC.EXE,-1 (CISVC) - Unknown owner - C:\Windows\system32\CISVC.EXE (file missing)
O23 - Service: SW Distributed TS Coordinator Service (CoordinatorServiceHost) - Dassault SystŔmes SolidWorks Corp. - C:\Program Files\SolidWorks Corp\SolidWorks\swScheduler\DTSCoordinatorService.exe
O23 - Service: DiGi Internet. OUC (DiGi Internet. RunOuc) - Unknown owner - C:\Program Files (x86)\DiGi Internet\UpdateDog\ouc.exe
O23 - Service: Encrypting File System (EFS) (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: Fax - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: FLEXnet Licensing Service - Flexera Software, Inc. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: FLEXnet Licensing Service 64 - Flexera Software, Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService64.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: HWDeviceService64.exe - Unknown owner - C:\ProgramData\DatacardService\HWDeviceService64.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files (x86)\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: CNG Key Isolation (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Intel(R) Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: Distributed Transaction Coordinator (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: Netlogon - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: nProtect GameGuard Service (npggsvc) - Unknown owner - C:\Windows\system32\GameMon.des.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: PnkBstrA - Unknown owner - C:\Windows\system32\PnkBstrA.exe
O23 - Service: Protected Storage (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Remote Solver for Flow Simulation 2012 - Mentor Graphics Corporation - C:\Program Files\SolidWorks Corp\SolidWorks Flow Simulation\binCFW\StandAloneSlv.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: SolidWorks Licensing Service - SolidWorks - C:\Program Files (x86)\Common Files\SolidWorks Shared\Service\SolidWorksLicensing.exe
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: TOSHIBA Bluetooth Service - TOSHIBA CORPORATION - C:\Program Files (x86)\Toshiba\Bluetooth Toshiba Stack\TosBtSrv.exe
O23 - Service: Interactive Services Detection (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: Credential Manager (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: Block Level Backup Engine Service (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: WMI Performance Adapter (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

End of file - 10736 bytes
LatencyMon Log

Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. At least one detected problem appears to be network related. In case you are using a WLAN adapter, try disabling it to get better results. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates. 
LatencyMon has been analyzing your system for  0:03:29  (h:mm:ss) on processor 0.

Computer name:                                        YENUKYLAN-PC
OS version:                                           Windows 7 , 6.1, build: 7600 (x64)
Hardware:                                             Satellite L745, TOSHIBA, Intel Corp., Base Board Product Name
CPU:                                                  GenuineIntel Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz
Logical processors:                                   4
Processor groups:                                     1
RAM:                                                  4077 MB total

Reported CPU speed:                                   2294.0 MHz
Measured CPU speed:                                   480.0 MHz (approx.)

Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.

The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.

Highest measured interrupt to process latency (Ás):   93986.037701
Average measured interrupt to process latency (Ás):   9.621553

Highest measured interrupt to DPC latency (Ás):       4531.834621
Average measured interrupt to DPC latency (Ás):       3.369771

The SMI, IPI and CPU stalls value represents the highest measured interval that a CPU did not respond while having its maskable interrupts disabled.

Highest measured SMI or CPU stall (Ás)                5.800891

Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.

Highest ISR routine execution time (Ás):              187.148213
Driver with highest ISR routine execution time:       dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation

Highest reported total ISR routine time (%):          0.294237
Driver with highest ISR total time:                   dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation

Total time spent in ISRs (%)                          0.401016

ISR count (execution time <250 Ás):                   282328
ISR count (execution time 250-500 Ás):                0
ISR count (execution time 500-999 Ás):                0
ISR count (execution time 1000-1999 Ás):              0
ISR count (execution time 2000-3999 Ás):              0
ISR count (execution time >=4000 Ás):                 0

DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.

Highest DPC routine execution time (Ás):              4535.170881
Driver with highest DPC routine execution time:       ndis.sys - NDIS 6.20 driver, Microsoft Corporation

Highest reported total DPC routine time (%):          0.211269
Driver with highest DPC total execution time:         nvlddmkm.sys - NVIDIA Windows Kernel Mode Driver, Version 314.07 , NVIDIA Corporation

Total time spent in DPCs (%)                          0.694252

DPC count (execution time <250 Ás):                   680641
DPC count (execution time 250-500 Ás):                0
DPC count (execution time 500-999 Ás):                204
DPC count (execution time 1000-1999 Ás):              89
DPC count (execution time 2000-3999 Ás):              1
DPC count (execution time >=4000 Ás):                 0

Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.

NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.

Process with highest pagefault count:                 msmpeng.exe

Total number of hard pagefaults                       156
Hard pagefault count of hardest hit process:          103
Highest hard pagefault resolution time (Ás):          4711687.133827
Total time spent in hard pagefaults (%):              2.307135
Number of processes hit:                              5

CPU 0 Interrupt cycle time (s):                       15.030810
CPU 0 ISR highest execution time (Ás):                187.148213
CPU 0 ISR total execution time (s):                   3.362920
CPU 0 ISR count:                                      282328
CPU 0 DPC highest execution time (Ás):                4535.170881
CPU 0 DPC total execution time (s):                   5.821996
CPU 0 DPC count:                                      680938

My System SpecsSystem Spec

17 Apr 2013   #2

Windows 7 Ultimate 64-bit

Hi Booyen and welcome to Seven Forums.

Has this issue always been around or just recently?

You said you did a clean install, so you formatted the hard drive? If not try a de-frag on the disk.

I would also recommend doing a chkdsk on the drive: Disk Check

I would also run the sfc /scannow command: SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec
17 Apr 2013   #3

Windows 7 Ultimate x64

hi benjy..
this issue has been around for a long time and for the past couple months it became worst..and i`m doing all possible method to overcome it..but no luck at all..
yes i means formatted the HDD.
are these kind of madness also related to hardware issue.?..since in safe mode and after clean install the problem still exists..

or i need to buy new HDD?....
My System SpecsSystem Spec

17 Apr 2013   #4

Windows 7 Ultimate 64-bit

There could be a few different things to try.

I would start with your memory first of all.

Try doing a memory test RAM - Test with Memtest86+
My System SpecsSystem Spec

 Continuous Lagging and Slow Performance Toshiba L745 Win 7 64x bit

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