Windows 7 Hang

AngryJedi said:

A few more things to add guys, I clean installed Windows 7 Professional again and I'm getting the same issues of it hanging....
Also I've noticed that when it hangs, sometimes an error will be given in the System logs like the one I posted above with the Windows Error Reporting Service failing to load (I checked in Windows Services and it does not say Started). Or, it may hang, and no error is given in the logs, however the Windows Error Reporting Service is Started!

Looks like sometimes it fails and sometimes it works when it tries to start Windows Error Reporting however in both cases it hangs the computer!

Any idea how this can be fixed?

the re-install was done with the same dvd you used for the first one? where did you get it? was it a download? what version?

IM begging to wonder about that dvd burn

Hi all,
Now everytime it freezes it shows up nothing in the Events log whatsoever...it happens randomly and once it was bad enough to make my whole computer freeze (including mouse)...
I'm exhausted out of ideas...I've already reinstalled Windows 7 three times now...has anyone else seen this sort of freezing before? What else can I do???
Please help

AngryJedi said:

Hi all,
Now everytime it freezes it shows up nothing in the Events log whatsoever...it happens randomly and once it was bad enough to make my whole computer freeze (including mouse)...
I'm exhausted out of ideas...I've already reinstalled Windows 7 three times now...has anyone else seen this sort of freezing before? What else can I do???
Please help

Try this procedure to collect more info:

Periodic freezes in my system

Obviously, your hangs don't happen only at midnight (like in that other thread), so adjust the timing accordingly. If you can generate an ETL logfile and put it up for download somewhere, it may be possible to shed more light on your periodic hangs.

Hi H2SO4,
Thanks for the information, hopefully the low-level information will show something that the event logs do not! I will try this as soon as I get home from work! There is no specific time for which the hangs occur so should I run the first command after I start my computer until the hang occurs and then run the second?

Thanks a lot for your help.

Another thing I'm going to try is to run scandisk to see if my hard drive is failing because when the computer hangs, the hard drive light is constantly on but it doesn't make any seeking sounds. Any other suggestions that you have that I should try after I run that test?

AngryJedi said:

Hi H2SO4,
Thanks for the information, hopefully the low-level information will show something that the event logs do not! I will try this as soon as I get home from work! There is no specific time for which the hangs occur so should I run the first command after I start my computer until the hang occurs and then run the second?

In that case, it's important to prevent the logfile from growing to a gargantuan size. One way to do that is to use "circular" logging - start wiping out older data when the max configured logfile size has been reached. Try using this command syntax to start the log:

xperf -on DiagEasy -MaxFile 30 -FileMode circular

That should limit the log to a 30MB circular buffer. It's vital that you stop the logging as soon as possible (within a half minute at most) after everything returns to normal, otherwise all useful info will eventually scroll out of the log.

AngryJedi said:

Thanks a lot for your help.

No problem at all.

AngryJedi said:

Another thing I'm going to try is to run scandisk to see if my hard drive is failing because when the computer hangs, the hard drive light is constantly on but it doesn't make any seeking sounds. Any other suggestions that you have that I should try after I run that test?

CHKDSK won't hurt, unless the HDD is already very unhealthy, but there's little point in speculating with these types of symptoms. The xperf log may reveal more.

Hi H2SO4,
I'm currently installing the Windows Performance Toolkit so I wanted to share with you my latest findings. While I was running the scandisk on my C drive, during Step 4 (USN Journal Verification) near the end of the process it seemed to have hung just like it does in Windows with the HDD light on and no sound coming from the hard drive...after a minute or so, the computer started scanning again slowly. I'm not sure if that is normal in scandisk or whether its the same issue I'm experiencing in Windows.

Edit: However scandisk completed successfully

Hey H2SO4,
I installed the toolkit but it says that xperf is an invalid command or program. Do I need to install that seperately?

AngryJedi said:

Hey H2SO4,
I installed the toolkit but it says that xperf is an invalid command or program. Do I need to install that seperately?

No, it's installed by the WPT. You shouldn't need to do anything fancy.

Perhaps your PATH hasn't been modified to include the WPT directory. By default, it's this:

...\Program Files\Microsoft Windows Performance Toolkit\

Try changing into that directory and running the Xperf commands from there.

that path doesn't exist on my computer ....I used the web installer from the link it was called Windows SDK 7.0
When I installed it I made sure everything was checked too!