Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Windows 7 Home Premium x64 hangs randomly

30 May 2013   #1

Windows 7 Home Premium x64
Windows 7 Home Premium x64 hangs randomly

My 3 year old Toshiba Qosmio x500 started hanging randomly so I did a fresh install using a Windows 7 Home Premium x64 OEM using my original serial no.

Still having random hangs. I use PC mainly for browsing nowadays. No heavy gameplay.

Only upgrades are additional 4Gb RAm and repalced HDD with SSD as previous one was busted.

In event viewer I got 19 Critical errors-Kernel power 41 as follows:

BugcheckCode 0
BugcheckParameter1 0x0
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress true
PowerButtonTimestamp 130143938015870891

I have also run Memtest all night and run Furmark to burn test video card. All ok

Any ideas if it is hardware or software problem?


My System SpecsSystem Spec
30 May 2013   #2


How close did you come to getting a perfect Clean Reinstall - Factory OEM Windows 7?

If you let WIn7 handle drivers and followed the other Best Practices in the tutorial, then go over your install with Troubleshooting Steps for Windows 7, otherwise I'd reinstall following the recommended steps.
My System SpecsSystem Spec
30 May 2013   #3

Windows 7 Home Premium x64

I let Windows do its job during install without interfering....however when ready I had to get the wireless driver from Toshiba website as it was not recognised. Plus that I installed a bunch of other drivers from the Toshiba website including Turbo boost, Chipset utility, Intel management engine interface and Rapid storage technology driver. As for the video card I downloaded the driver from Nvidia website as the performance with the Windows driver was very poor.Should I do another fresh install and just install the wireless and Nvidia drivers and see how it goes?Thank you....
My System SpecsSystem Spec

30 May 2013   #4


It depends upon what performance is like before importing the Toshiba OEM drivers which should be a last resort based on bad performance, i.e. Standard VGA placeholder driver given for Display with bad resolution, chipset functions poor or missing requiring Toshiba website chipset, etc.

Particularly important is how the IRST driver affected performance and whether your Toshiba offers an IRST setting in BIOS, possibly under SATA settings. If installed in IRST mode and hanging, I'd want to reinstall in AHCI mode, or vice versa.
My System SpecsSystem Spec
31 May 2013   #5

Windows 7 Home Premium x64

HI Greg,

Thanks for your valuable advice.
Before I ran the Nvidia driver not even Windows movie maker was working and the Windows experience index was 1.8 if I recall correctly. Now it is 6.7.
At this point I will re-install strictly following your guidelines. I am just hoping it is not a hardware problem but I don't think this is the case.
Will keep you posted.
My System SpecsSystem Spec
31 May 2013   #6

Windows 7 Home Premium x64

Hi Greg,
Decided to remove one of my 4Gb ram. First attempt still crashed and actually got 2 BSOD's. Replaced with the removed one and so far not even one hang......ran clean at least for 3 hours so far.
Will see in the following days.
Just wondering how Memtest did not report anything wrong if it is the faulty ram after all.

My System SpecsSystem Spec
31 May 2013   #7


Good to hear, Konrad. Keep us posted.

Be sure if you replace the bad RAM stick to spec it carefully so that it matches the specs and the other RAM.
My System SpecsSystem Spec
14 Jul 2013   #8

Windows 7 Home Premium x64

Hi there,

Unfortunately my relief was short lived. Still having BSOD's. I also did another fresh clean install this time without installing any drivers apart the Realtek wireless driver and official Nvidia driver. I have also replaced back the original 2 x 2GB memory sticks originally installed on my laptop but still getting BSOD's. I have attached a screenshot of my last BSOD a couple of minutes ago. This happened while the pc was doing nothing actually.....looks like it is another hardware problem......about a year ago my youngest son threw up on the keyboard and had to replace the keyboard!!!!!!...maybe now some other parts are corroding slowly? System HDD was replaced a couple of months ago as pc center blamed the HDD for the BSOD's....obviously they where wrong.
Any ideas before I scrap this laptop? Don't feel like actually cost me an eye.

Attached Thumbnails
Windows 7 Home Premium x64 hangs randomly-20130714_175348.jpg  
My System SpecsSystem Spec
14 Jul 2013   #9


Hi Konrad -

What I would do at this point is simultaneously work through the Troubleshooting Steps for Windows 7
to go over your install thoroughly,

and post up the BSOD in our Crashes forum for expert analysis. Blue Screen of Death (BSOD) Posting Instructions - Windows 7 Forums

I'd also try different configurations with the RAM, one stick at a time, etc. to sort whether it might still be the problem. You've stress tested it overnight with memtest86? RAM - Test with Memtest86+
My System SpecsSystem Spec
17 Jul 2013   #10

Windows 7 Ultimate Retail Box (64-bit installed) + Service Pack 1

OP, Hi, yes do the full BSOD reporting tool procedure, so we get an eye on your memory DUMPS.

Doesn't take that long to do, and attach in reply.

BSOD causes are wide ranging from bad RAM, driver corruption, wrong driver installed, etc etc.
My System SpecsSystem Spec

 Windows 7 Home Premium x64 hangs randomly

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Similar help and support threads
Thread Forum
windows 7 home premium 64 and 32bit crashing randomly
hey all, i really don't know what is going on, i've been running windows 7 32bit no problem for over a year, then randomly it starts to freeze, so i changed my windows theme to classic windows, it ran perfect for about 4 days, then it started throwing up errors for one of my flight sims and refused...
General Discussion
Performance comparison btw. Windows 7 Home Basic versus Home Premium
Hi Please advice on the performance comparison between - Windows 7 Home Basic versus - Windows 7 Home Premium assuming if both uses the same 8GB RAM. Just a hearsay...that Windows 7 Home Basic is lagging behind Windows 7 Home Premium in terms of performance assuming if both uses the...
Performance & Maintenance
BSOD after upgrading from Vista Home Premium to 7 Home Premium
Hi, I've been having BSOD problems(I don't actually see a BSOD the power just goes off) ever since I upgraded from Vista Home Premium to 7 Home Premium. It occasionally happens during start-up or randomly(no specific program or website) at other times. It will also occasionally freeze and then...
BSOD Help and Support
my home premium 64 bit randomly became blacklisted?
Hi, I bought my windows 7 on the pre release offer, so I have had it a while. I have not changed or messed with anything recently, I closed a browser today and there was a this copy of windows is not genuine above my clock? shortly after screen went black, so I tried to activate it said my code was...
Windows Updates & Activation
windows xp sp3 home edition and windows 7 home premium dual boot
hi im using desktop pc windows xp sp3 home edition on c/drive and i have windows 7 home premium on d/partition dual boot i like windows 7 how do i remove xp from my pc when screen boots up i get choice whether i want to start windows 7 or earlier version
Installation & Setup
student download vista home premium to 7 home premium
I have the student download of windows 7 home premium and after downloading and starting installation, it isnt compatible to upgrade from vista home premium. So do I have to burn some sort of dvd for installation, or can i just install from the download i was told to save on my desktop and let it...
Installation & Setup

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 05:35.

Twitter Facebook Google+

Windows 7 Forums

Seven Forums Android App Seven Forums IOS App