Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: CPU/memory overusage

31 Jul 2013   #1
Wtchdrmd

Windows 7 Professional 64 bit
 
 
CPU/memory overusage

I originally posted this yesterday on an old thread and got no comments, so here it is as a new thread. First, I am a physician (anesthesiologist) and a moderate computer geek. I am troubleshooting (for free) a friend's daughter's Toshiba satellite laptop running Win7 Home. The complaint was - running extremely slow. I have found and corrected multiple problems, and the unit works much better, but one problem remains. A process named WmiPrvSE.exe is constantly running and using 40-50% of the CPU and 2 GB of memory. I have read the other threads on this, and it seems to be relatively common and hard to diagnose. This computer is used on a wireless home network, and I think the problem is in that area. If you terminate the process, another one immediately begins. As suggested in another thread, I looked under services.msc and WMIPerformance is in manual mode. I installed Windows Process Explorer, and the tree leading to this process, from bottom to top, is WmiPrvSE.exe, then svchost.exe, then services.exe, then wininit.exe. I cannot suspend or change the priority of the WmiPrvSE.exe. Closing it just starts another of the same process, and killing the tree also results in another process. I am a new user of ProcExplorer - how can I identify the origin of this problem ?


My System SpecsSystem Spec
.

31 Jul 2013   #2
Skylais

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Wtchdrmd View Post
I originally posted this yesterday on an old thread and got no comments, so here it is as a new thread. First, I am a physician (anesthesiologist) and a moderate computer geek. I am troubleshooting (for free) a friend's daughter's Toshiba satellite laptop running Win7 Home. The complaint was - running extremely slow. I have found and corrected multiple problems, and the unit works much better, but one problem remains. A process named WmiPrvSE.exe is constantly running and using 40-50% of the CPU and 2 GB of memory. I have read the other threads on this, and it seems to be relatively common and hard to diagnose. This computer is used on a wireless home network, and I think the problem is in that area. If you terminate the process, another one immediately begins. As suggested in another thread, I looked under services.msc and WMIPerformance is in manual mode. I installed Windows Process Explorer, and the tree leading to this process, from bottom to top, is WmiPrvSE.exe, then svchost.exe, then services.exe, then wininit.exe. I cannot suspend or change the priority of the WmiPrvSE.exe. Closing it just starts another of the same process, and killing the tree also results in another process. I am a new user of ProcExplorer - how can I identify the origin of this problem ?
Okay well this service is used by the os, so finding it in the hard drive and deleting or trying to close it will just reopen it and or restore itself. As of your fixing up i am guessing u scanned it for viruses and such correct? search the hard drive for "Wmiprvse.exe" and send a screenshot of what appears. As well make sure the one running is a 32 bit edition or 64 bit edition depending on the system. 32 bit will have the "*32" after them.
Also if you can, please turn off gadgets in windows features. Here is a little help if you need it : Gadgets - Turn On or Off
My System SpecsSystem Spec
01 Aug 2013   #3
Wtchdrmd

Windows 7 Professional 64 bit
 
 

Skylais - thanks for your help. Here is where I am : 1) I turned off Gadgets in the Windows Features pane but nothing changed 2) I booted into Safe Mode and the problem disappeared ! The CPU and memory usage were back to normal. Unfortunately, booting back into Win7 restarted the problem. 3) I tried turning off services in the Task Manager one by one but could not find any that affected the problem 4) I put in the regedit change supplied by Microsoft to permanently turn off the sidebar but the problem only seemed to get worse, with occasional full stops due to 100% CPU usage 5) After a few more starts, startup failed and I was offered startup repair. That's what is happening now. I'll post again when I see where I end up.
My System SpecsSystem Spec
.


01 Aug 2013   #4
Skylais

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Wtchdrmd View Post
Skylais - thanks for your help. Here is where I am : 1) I turned off Gadgets in the Windows Features pane but nothing changed 2) I booted into Safe Mode and the problem disappeared ! The CPU and memory usage were back to normal. Unfortunately, booting back into Win7 restarted the problem. 3) I tried turning off services in the Task Manager one by one but could not find any that affected the problem 4) I put in the regedit change supplied by Microsoft to permanently turn off the sidebar but the problem only seemed to get worse, with occasional full stops due to 100% CPU usage 5) After a few more starts, startup failed and I was offered startup repair. That's what is happening now. I'll post again when I see where I end up.
Sounds good, seems like a very troubling pain. Also if you want you could try this if you have not already.
SFC /SCANNOW Command - System File Checker
It scans for corruptions and the such.
My System SpecsSystem Spec
02 Aug 2013   #5
Wtchdrmd

Windows 7 Professional 64 bit
 
 

Success, but I don't fully understand. Startup Repair returned the computer to the baseline with the same problem. I opened msconfig and started randomly closing startup applications until I isolated the problem. Something called Search Protect, manufactured by Conduit, was the offending item. Actually, items, as there were two instances of it from different origins, and both had to be turned off to stop the CPU/memory usage. Allow either one to start and CPU usage went back to 40-60% continuously. With both items off, the computer behaves normally. I will Google search this item, and if you have any knowledge of it I would be interested to know more about it.
My System SpecsSystem Spec
02 Aug 2013   #6
DocBrown

Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
 
 

Have you run any programs to check for SpyWare ? Such as MalWareBytes ?
My System SpecsSystem Spec
02 Aug 2013   #7
Skylais

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Wtchdrmd View Post
Success, but I don't fully understand. Startup Repair returned the computer to the baseline with the same problem. I opened msconfig and started randomly closing startup applications until I isolated the problem. Something called Search Protect, manufactured by Conduit, was the offending item. Actually, items, as there were two instances of it from different origins, and both had to be turned off to stop the CPU/memory usage. Allow either one to start and CPU usage went back to 40-60% continuously. With both items off, the computer behaves normally. I will Google search this item, and if you have any knowledge of it I would be interested to know more about it.
Conduit i find on lots of pc's its a really low level type of malware sometimes but normally don't really harm people. just sits there. IT could be classified as a virus though, it uses the web browsers to track everything you do basically. its annoying, usually it changes the search engines and stuff too. It comes in a lot of installations surprisingly as an add on piece that people skipping thru usually select yes to.
Remove it from your pc, under programs and features, run a virus scan and remove any add ons it added. It tends to add browser add ons. After uninstall if u can reset the web browser, and run something like clceaner to clean out the temp folder and clean the web browsers.
My System SpecsSystem Spec
07 Aug 2013   #8
Wtchdrmd

Windows 7 Professional 64 bit
 
 

Skylais - thanks again for your help. After removing Search Protect, StrongVault and Yontoo the problem was solved and the computer functions normally.
My System SpecsSystem Spec
07 Aug 2013   #9
Skylais

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Wtchdrmd View Post
Skylais - thanks again for your help. After removing Search Protect, StrongVault and Yontoo the problem was solved and the computer functions normally.
Ha how weird, just removed all 3 of those from a friend of mine's computer like 2 weeks ago. Anyways thanks for marking the thread solved, im glad i could be of any assistance even though you pretty much figured it all out.
My System SpecsSystem Spec
18 Sep 2013   #10
CMPA

windows 7 home
 
 
HELP please

Dear All,
I am sorry for my ignorance but I have same problem in my PC but I don't know how to find and get ride of this program/malware/virus that is making my PC so so slow and it is impossible to use.
can anyone run me through it pleaseeee? I know this issue its been resolved but I just got problem.

thank you in advance.
My System SpecsSystem Spec
Reply

 CPU/memory overusage




Thread Tools





Similar help and support threads
Thread Forum
4Gb memory (2.75 Gb usable) memory remapping in bios causes BSOD
I recently did a new install of Windows 7 64 bit. I noticed windows showed 4Gb of ram (2.75Gb usable). I read tons of articles after googling this and tried several options to free up some more ram. I have 2 options in bios to change memory remapping over 4GB. S/W and H/W. When I enable S/W...
BSOD Help and Support
General Win7 memory leak and Unknown memory usage?
So I've had this problem for a few months with my thinkpad x220, win7 home premium 64 bit. I used ccleaner, run memtest86 multiple times, chkdsk multiple times, sfc scan multiple times, none that helped. Sfc always detects errors but always cannot fix some of them. I have mse, avast, and...
Performance & Maintenance
CPU overusage Win 7
I have Presario CQ62 laptop, with Celeron dual core CPU at 2.00 GHz, Win 7 Ultimate 32bit. Processes sometimes use 100% of my CPU, when I list them in Task manager, I see that it's not one or two particular process, but several, five or six different processes use CPU, and they randomly (I think...
General Discussion
Troubleshooting Excessive Memory Use (Memory Leak?) after playing vid.
HI; I am having a problem with my memory getting tied up / used up and not being able to access it again until I reboot. Machine: Dell xps studio 8100 OS: Win 7, Processor: i7 2.8 RAM: 16GB (max it will take) Video: ATI Radeon 5700 (running 3 monitors) Versions: As far as I know I am...
Performance & Maintenance
LOW Computer Memory- ONLY 90MB or less Free Memory? Soo Slow?
Hello, i have a Windows 7 64bit OS and i am running a Laptop. Ever since i had this virus (Win32 malware gen) which kept coming up with a notifications of the virus on avast every 2-5 minutes my computer was running slow and when i deleted the virus, by dragging it in to the recycle bin and...
Performance & Maintenance
'Racetrack' Magnetic Memory could make memory 100,000 times faster
Source ScienceDaily (Nov. 15, 2010)
News

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 14:15.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App