New
#41
What account are you logged in on ?
On the welcome screen are 2 icons, which are Administrator and the account I use with my picture on it, : it is Robert Standard User
Click on Administrator ( no password ) then try to add your account to the Administrators group .
Open up an Elevated Command Prompt. Click on in type CMD . Right click on CMD under Programs (1) choose . On the User Access Control window click on the Yes button . Command Prompt opens up to C:\Windows\System32>_
Inside Command Prompt type the command below
net localgroup Administrators Robert /addand press Enter
Hi again, my reply to you of Saturday seems to be missing, so I will update you, that last CMD seemed to do the trick and I have command of my programs again & the User Accounts show Administrator/Administrator and Robert/Administrator, which I use and do not have to use my PW which is good.
Everything seemed to work Ok on Saturday & the PC shut down, started, and rebooted as it should, Unfortunately the shutdown problem that appeared has returned, although the PC did take a couple of mins to shut down before we started the repair.
Last night I had my "Silent Hunter3 " running for a few hrs, and when I clicked Shutdown nothing happened, I waited quite a while and then used the power switch. This morning on boot-up I got the black screen menu because the PC did not shut down correctly with the > Start in safe mode / Command Prompt/ Start Windows Normally etc, I clicked Normally and the screen went Black for 6/7 mins after which I tried pressing the Ctl+Alt+Del keys, and same as last time the PC booted and loaded Windows. My wife says that every time I use the game I have probs, but I think its coincidence as I don't think running a game should stop the PC from shutting down. Regards Robert.
Last edited by tyler4402; 26 Aug 2013 at 18:24.
Hi, I have not had a reply from you in 4 days and was wondering if I should do anymore scans etc? or if any of the tools you have sent will be of any use to me in the future. thanks again Robert.
Hi tyler. I'm not sure I have the answers to your problem but lets try a a few things.
1. Remove all old FRST
2. Run a new FRST from administrator only.
**From your old logs.
Scan result of Farbar Recovery Scan Tool (FRST) (x86) Version: 23-08-2013
Ran by Robert (ATTENTION: The logged in user is not administrator) on 23-08-2013 16:31:02
Running from I:\Users\Robert\Desktop
Microsoft Windows 7 Professional Service Pack 1 (X86) OS Language: English(US)
Internet Explorer Version 10
Boot Mode: Normal
----------------------
Now complete this Tutorial by Brink and post the log here.
Windows Genuine and Activation Issue Posting Instructions
Hi Layback Bear, thanks for your interest, whatever happened to VistaKing ? he gave me help then went quiet 5 days ago.
Anyway my thanks for your help & advise.
The PC is working better now but takes some time to shut down especially if I run my game.
By remove old FRST your telling me to delete the old FRST log files from my desk top? at the moment when I start up there are two accounts ie Admin and Robert which I click on to start windows, > 2. Run a new FRST from administrator only.
**From your old logs. not sure what you mean by this, but I can run another FRST file for you as I have the Farbar prog on my desktop.
For your info when I open "User Accounts" it now shows Robert Administrator, and when I click manage another account there are 3 shown, being Robert Administrator > Administrator, and the guest account, which is off.
In the meantime I will check out the Brink tutorial, regards Robert.
This will be required to continue any farther.
Windows Genuine and Activation Issue Posting Instructions
Hi Layback Bear, I hope this is what you want.
An thanks Dwarf fr't distructions on step 7 I ops a got erm reight
Code:Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0 Cached Online Validation Code: 0x0 Windows Product Key: *****-*****-B84M4-RQWQH-QRGWG Windows Product Key Hash: 9IHF/oWUhBZvbP3ElbAImPwr0bs= Windows Product ID: 00371-177-8001131-85320 Windows Product ID Type: 5 Windows License Type: Retail Windows OS version: 6.1.7601.2.00010100.1.0.048 ID: {F687190D-A445-4618-825B-F0EE1BE78E51}(3) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: Registered, 1.9.42.0 Signed By: Microsoft Product Name: Windows 7 Professional Architecture: 0x00000000 Build lab: 7601.win7sp1_gdr.130708-1532 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: I:\Program Files\Google\Chrome\Application\chrome.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{F687190D-A445-4618-825B-F0EE1BE78E51}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-QRGWG</PKey><PID>00371-177-8001131-85320</PID><PIDType>5</PIDType><SID>S-1-5-21-3619600033-2495703809-3358291532</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>H55M-D2H</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F3</Version><SMBIOSVersion major="2" minor="4"/><Date>20100820000000.000000+000</Date></BIOS><HWID>3EBB3607018400EC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7601.17514 Name: Windows(R) 7, Professional edition Description: Windows Operating System - Windows(R) 7, RETAIL channel Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9 Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00371-00170-177-800113-00-2057-7601.0000-1082012 Installation ID: 018831917566313446918042346521777642426824131990393003 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339 Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340 Partial Product Key: QRGWG License Status: Licensed Remaining Windows rearm count: 3 Trusted time: 30/08/2013 00:12:52 Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: 0x00000000 HealthStatus: 0x0000000000000000 Event Time Stamp: 7:30:2013 18:32 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: OgAAAAEABgABAAEAAQACAAAAAgABAAEA6GFSfZBP4l+YsnaNgJYoYELGznTaEcSWAs49bV8SxRlcXQ== OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes, but no SLIC table Windows marker version: N/A OEMID and OEMTableID Consistent: N/A BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC GBT GBTUACPI FACP GBT GBTUACPI HPET GBT GBTUACPI MCFG GBT GBTUACPI EUDS GBT TAMG GBT GBT B0 SSDT INTEL PPM RCM
Tyler you log has me confused. I have requested help from a friend who is a expert on such things. Hang in there it will take a little time.