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Windows 7: Disk Check Won't Run


15 Oct 2013   #1

Windows 7 Home Premium 64 bit
 
 
Disk Check Won't Run

I'm having trouble getting the disk check tool to run on a laptop with Windows 7 Home Premium 64 bit. Whenever I schedule a disk check and restart the computer, absolutely nothing happens -- my system simply boots up as it normally does.

I ran the system file checker when I first encountered the problem; it told me that it couldn't fix all issues, and upon checking the log there is a problem with the autochk.exe system file. I found this Microsoft hotfix and tried to install it, but received a message that said "This update does not apply to your computer." I can't run a system restore to fix the problem because it's been over a year since I last checked the disk successfully, so the restore point that I need is almost certainly long gone. I also cannot perform a system repair because my computer manufacturer did not ship a Windows 7 installation CD with the laptop. I can revert my computer to it's original factory state, but as far as I know I can't simply repair system files, and I do not have a Windows 7 disk from which extract a new autochk.exe file.

Any suggestions would be greatly appreciated. Thank you.

My System SpecsSystem Spec
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15 Oct 2013   #2
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

Hello IHeartRocks, and welcome to Seven Forums.

You might see if downloading and running the 64-bit (x64) System Update Readiness Tool, restart the PC afterwards, and try the sfc /scannow command again may be able to repair it.

Hope this helps,
Shawn
My System SpecsSystem Spec
15 Oct 2013   #3

Windows 7 Home Premium 64 bit
 
 

Thanks for the suggestion Brink, but it unfortunately did not resolve the issue.
My System SpecsSystem Spec
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15 Oct 2013   #4

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

You might see if downloading and running the 64-bit (x64) System Update Readiness Tool, restart the PC afterwards, and try the sfc /scannow command again may be able to repair it.

=>sfc command gave "no integrity errors"?

No errors in %SYSTEMROOT%\Logs\CBS\CheckSUR.log ?
My System SpecsSystem Spec
15 Oct 2013   #5

Windows 7 Home Premium 64 bit
 
 

Hi, Kaktussoft. After running the System Update Readiness Tool, restarting the computer, and running the SFC, there were indeed still errors.

This is the CheckSUR log after the scan:

Quote:
Binary Version 6.1.7601.21645
Package Version 20.0
2013-10-15 13:22

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum Expected file name Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 1178
Found 2 errors
CBS MUM Corrupt Total count: 2

Unavailable repair files:
servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat
servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat
Also, I find the following string when I look in the CBS log and search for the phrase "cannot repair":

Quote:
2013-10-15 13:48:47, Info CSI 00000049 [SR] Cannot repair member file [l:22{11}]"autochk.exe" of Microsoft-Windows-Autochk, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
My System SpecsSystem Spec
15 Oct 2013   #6

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

checksur.log shows 2 errors. They are fasle positives however. So actually it's good.

cbs.log: That's the only "Cannot repair" error?

Check folder C:\Windows\winsxs\amd64_microsoft-windows-autochk_31bf3856ad364e35_6.1.7601.17514_none_4019f2b8d860ad30
autochk.exe is there? what is size and file date?

Same question for folder c:\windows\system32
My System SpecsSystem Spec
15 Oct 2013   #7

Windows 7 Home Premium 64 bit
 
 

Yes, that is the only error in the CBS log as far as I can tell.

For the folder that you asked about in C:\Windows\winsxs, autochk.exe is there. The "created" date is 9 March 2011, the "modified" date is 20 November 2010, and the file size is 760 KB.

For the folder in C:\Windows\system32, autochk.exe is again there with the same size and dates as the previous one.
My System SpecsSystem Spec
15 Oct 2013   #8

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by IHeartRocks View Post
Yes, that is the only error in the CBS log as far as I can tell.

For the folder that you asked about in C:\Windows\winsxs, autochk.exe is there. The "created" date is 9 March 2011, the "modified" date is 20 November 2010, and the file size is 760 KB.

For the folder in C:\Windows\system32, autochk.exe is again there with the same size and dates as the previous one.
Same as my machine. Only "date created" is different but that's normal.

What problems do you have exactly?
My System SpecsSystem Spec
15 Oct 2013   #9

Windows 7 Home Premium 64 bit
 
 

Whenever I try to schedule a disk check, either by typing it into the command line or right-clicking on the C: drive --> Properties --> Tools, it will not run. It doesn't start to run and then hang, it simply does not run at all. My system boots up exactly as it normally does, without notifying me that a disk check has been scheduled or displaying a countdown timer.
My System SpecsSystem Spec
15 Oct 2013   #10

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Open registry and browse to key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager
post screenshot. On the right side is "BootExecute"
My System SpecsSystem Spec
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 Disk Check Won't Run




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