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Windows 7: Still having shutdown problem


22 Oct 2013   #1

Windows 7
 
 
Still having shutdown problem

Took my PC to service shop and they started the diagnostics test, but because I needed to use it over the weekend I picked it up before the test was finished. I will take it back again.

Interestingly though once I got home and got it booted up I set it to never shut off, and now it seems fine. The folks at the shop thought my problem might be a bad hard drive, but of course that is to be determined. My question is, IF it's my hard drive why does it work now when I leave it on? If it were bad wouldn't it quit on me?

If I shut it off I still have problems starting it...have to keep hitting start button until it books and I can click on "start Windows normally".

My System SpecsSystem Spec
.

22 Oct 2013   #2

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote:
have to keep hitting start button until it books and I can click on "start Windows normally".
What do you mean by "hitting start button"??

click on "start Windows normally". => You mean you see the "advanced boot options" with "safe mode", "safe mode networking" and so on? Normally this only happens after bad shutdown (crash). Did system crash, did you power off manually because shutdown freezes? Or does it crash and reboot on shutdown?
My System SpecsSystem Spec
22 Oct 2013   #3

Windows 7
 
 

I mean that when I hit the start button nothing happens. That might happen two or three times. Then suddenly I can get the safe mode screen and when I hit start windows normally it will start. Hope I am explaining myself okay.
My System SpecsSystem Spec
.


22 Oct 2013   #4

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Barnum View Post
I mean that when I hit the start button nothing happens. That might happen two or three times. Then suddenly I can get the safe mode screen and when I hit start windows normally it will start. Hope I am explaining myself okay.
Really nothing happens, no error whatsover?

Really nothing... no BIOS screen, no error, no disk activity (for more then 1 second)?
My System SpecsSystem Spec
22 Oct 2013   #5

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

When you perform a normal shutdown:
  1. system will logoff the user accounts
  2. shutdowns Windows 7
  3. powers off system
Is system really power off after doing shutdown (so shutdown was finished correctly)? "Advanced boot options" only appear on screen when you reboot after an abnormal shutdown. Or after a crash. Maybe it crashes on first "hitting power on button", but then you must see an error!! Look carefully to the screen and don't with your eyes ;-)
My System SpecsSystem Spec
22 Oct 2013   #6

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Barnum View Post
I mean that when I hit the start button nothing happens. That might happen two or three times. Then suddenly I can get the safe mode screen and when I hit start windows normally it will start. Hope I am explaining myself okay.
"start button" is "power on" button I assume?
My System SpecsSystem Spec
22 Oct 2013   #7

Windows 7
 
 

Yes, on button. Every once in a while I will see the blue screen with "options" but for the most part I see nothing, until the safe mode screen shows up. I know I am not explaining things well, and sorry about that. I am just hoping to avoid having a new hard drive installed, data copied, etc.. It runs fine when I leave it on all the time....that's what baffles me. When I look at the startup folder it says empty...is that normal?
My System SpecsSystem Spec
22 Oct 2013   #8

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Barnum View Post
Yes, on button. Every once in a while I will see the blue screen with "options" but for the most part I see nothing, until the safe mode screen shows up. I know I am not explaining things well, and sorry about that. I am just hoping to avoid having a new hard drive installed, data copied, etc.. It runs fine when I leave it on all the time....that's what baffles me. When I look at the startup folder it says empty...is that normal?
startup folder empty is quite normal.

Once again really nothing happens when you press power on button (most of the time)? You don't see BIOS flash screen then, no power on light? no disk activity at all?

I have to know what happens
My System SpecsSystem Spec
22 Oct 2013   #9

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Answer #5 please
My System SpecsSystem Spec
22 Oct 2013   #10

Windows 7
 
 

Yes that is correct and shutdowns are normal. I have shut down my PC for two years without problems. This just started about a month ago.
My System SpecsSystem Spec
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 Still having shutdown problem




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