Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: laptop issues - won't wake up?


05 Nov 2013   #1

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
laptop issues - won't wake up?

Evening all!

We've developed a few problems with our laptop and I'm not sure where to start. I know this is a great place for advice, so here I am.
Let me try to explain what is going on & if I lack any details that you might need, please let me know.

Laptop Acer Aspire - 7535 running Win 7 Home Premium 64 bit

1st problem - seems to be getting very hot, even with the cooling fan

2nd & Bigger problem - laptop has not been shutting down correctly and also when goes to sleep, does not wake up.

Last week, hubby went to shut off laptop and it would not shut down the whole way. I came home from work and we ended up pulling the electrical plug to shut it off. When I restarted it later, had the black screen that says windows did not shut down properly.

Started in back up in normal mode and seemed to turn on properly.

Hubby says he also has had blue screen pop up when he was using it.

It seems to have this thing where if you do not have anything running program-wise and leave it alone for a while, it goes to sleep. The screen goes black.

When you try to jiggle the mouse, which would normally wake it back up, it does nothing. Have tried pressing the space bar, the enter key, and even opening up the cd/dvd burner and closing it with a disc in. It just sits there. You can hear a faint humming in the background like it is on but nothing else.

I disconnected the battery and several times we have had to just pull the plug on her and then wait awhile and plug it back in and try turning it on. There have been a few times where pressing the power button did nothing, so I would pull the plug and leave it alone for about 15 minutes and then come back, plug it in and press the power button and it starts up.

Sometimes I get the black screen that says windows did not shut down normally and sometimes she turns back on as though nothing abnormal has happened.

any suggestions or ideas?

thanks!!!!

My System SpecsSystem Spec
.

06 Nov 2013   #2
Microsoft MVP

 

Work through the Troubleshooting Steps for Windows 7 starting with a Clean Boot, check for overheating and resolve, and all other steps.

Here are more steps for Sleep Mode Problems - Vista Forums.

If nothing else resolves it then try Gathering a Startup, Shutdown, Sleep, Hibernate, or Reboot Trace - Windows 7 Forums
My System SpecsSystem Spec
06 Nov 2013   #3

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Well darn drat!
Came home tonite and now the laptop refuses to power on. The power light is lit...I can hear what I guess is the hard drive maybe waking up or whatever the normal noise is that she usually makes but then nothing....dead silence....black screen....

That is a really bad thing, isn't it?
My System SpecsSystem Spec
.


06 Nov 2013   #4
Microsoft MVP

 

Try draining power by unplugging, removing battery, holding power button down for 30 seconds.

Then plug in only the AC adapter to see how it responds to powering up.

Next power down, remove battery, drain power again, remove RAM sticks carefully, plug AD adapter in and attempt to power up. Any beep codes? Plug in external speakers to be sure.
My System SpecsSystem Spec
06 Nov 2013   #5

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Okay,
I removed the battery and moved the laptop into the other room. I currently have my niece's netbook on my dining room table hooked up to a flat screen monitor just so that I could have some kind of internet access.
Plugged the laptop in and it actually started.
First, I am going to go back up a few files that I had recently created this week that hadn't been backed up yet.
Then, I'm coming back here and we shall go from there.
My System SpecsSystem Spec
06 Nov 2013   #6

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

oh, I should have mentioned that I left the battery disconnected when I did this. Perhaps that would help?
Anyhow, off to back up those few files real quick.
My System SpecsSystem Spec
06 Nov 2013   #7

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Does any of this help? This was in the action center messages.

Source
Windows

Summary
Shut down unexpectedly

Date
‎10/‎29/‎2013 12:06 AM

Status
Not reported

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Files that help describe the problem
102913-26847-01.dmp
sysdata.xml
WERInternalMetadata.xml

Extra information about the problem
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF88004B1CB0E
BCP3: FFFFF88002FFD7E8
BCP4: FFFFF88002FFD040
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
My System SpecsSystem Spec
06 Nov 2013   #8

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

While it is backing up the files, I was looking over the Ram stick removal suggestion.
That scares me!!!
I'm ok at removing the battery but scared silly at doing anything else internally to her!!!!!
Yikes!
My System SpecsSystem Spec
06 Nov 2013   #9

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

i have all my files backed up now and have moved the laptop out to the dining room. I connected the battery back into it so that I could disconnect the AC cord and not shut it off to move it, for fear that it wouldn't turn back on.
Now, what on earth should I do next???
My System SpecsSystem Spec
06 Nov 2013   #10
Microsoft MVP

 

There's no reason to remove the RAM if the laptop starts up now. Those were only steps to get it started. It seems you needed to plug it in.

You can post up your crash file to our Blue Screen forum for expert analysis which might also solve the Sleep issue. Follow Blue Screen of Death (BSOD) Posting Instructions - Windows 7 Forums
My System SpecsSystem Spec
Reply

 laptop issues - won't wake up?




Thread Tools



Similar help and support threads for2: laptop issues - won't wake up?
Thread Forum
2 random issues. Sometimes when PC falls asleep, it won't wake up, and General Discussion
Wake on Lan Issues with Multiple NIC Cards / VLANS Network & Sharing
Win 7 Sleep and Wake Issues Drivers
Wake from sleep issues General Discussion
Laptop won't wake from sleep General Discussion

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 08:34 AM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33