laptop issues - won't wake up?

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  1. Posts : 59
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
       #1

    laptop issues - won't wake up?


    Evening all!

    We've developed a few problems with our laptop and I'm not sure where to start. I know this is a great place for advice, so here I am.
    Let me try to explain what is going on & if I lack any details that you might need, please let me know.

    Laptop Acer Aspire - 7535 running Win 7 Home Premium 64 bit

    1st problem - seems to be getting very hot, even with the cooling fan

    2nd & Bigger problem - laptop has not been shutting down correctly and also when goes to sleep, does not wake up.

    Last week, hubby went to shut off laptop and it would not shut down the whole way. I came home from work and we ended up pulling the electrical plug to shut it off. When I restarted it later, had the black screen that says windows did not shut down properly.

    Started in back up in normal mode and seemed to turn on properly.

    Hubby says he also has had blue screen pop up when he was using it.

    It seems to have this thing where if you do not have anything running program-wise and leave it alone for a while, it goes to sleep. The screen goes black.

    When you try to jiggle the mouse, which would normally wake it back up, it does nothing. Have tried pressing the space bar, the enter key, and even opening up the cd/dvd burner and closing it with a disc in. It just sits there. You can hear a faint humming in the background like it is on but nothing else.

    I disconnected the battery and several times we have had to just pull the plug on her and then wait awhile and plug it back in and try turning it on. There have been a few times where pressing the power button did nothing, so I would pull the plug and leave it alone for about 15 minutes and then come back, plug it in and press the power button and it starts up.

    Sometimes I get the black screen that says windows did not shut down normally and sometimes she turns back on as though nothing abnormal has happened.

    any suggestions or ideas?

    thanks!!!!
      My Computer

  2.    #2

    Work through the Troubleshooting Steps for Windows 7 starting with a Clean Boot, check for overheating and resolve, and all other steps.

    Here are more steps for Sleep Mode Problems - Vista Forums.

    If nothing else resolves it then try Gathering a Startup, Shutdown, Sleep, Hibernate, or Reboot Trace - Windows 7 Forums
      My Computer


  3. Posts : 59
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #3

    Well darn drat!
    Came home tonite and now the laptop refuses to power on. The power light is lit...I can hear what I guess is the hard drive maybe waking up or whatever the normal noise is that she usually makes but then nothing....dead silence....black screen....

    That is a really bad thing, isn't it?
      My Computer

  4.    #4

    Try draining power by unplugging, removing battery, holding power button down for 30 seconds.

    Then plug in only the AC adapter to see how it responds to powering up.

    Next power down, remove battery, drain power again, remove RAM sticks carefully, plug AD adapter in and attempt to power up. Any beep codes? Plug in external speakers to be sure.
      My Computer


  5. Posts : 59
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #5

    Okay,
    I removed the battery and moved the laptop into the other room. I currently have my niece's netbook on my dining room table hooked up to a flat screen monitor just so that I could have some kind of internet access.
    Plugged the laptop in and it actually started.
    First, I am going to go back up a few files that I had recently created this week that hadn't been backed up yet.
    Then, I'm coming back here and we shall go from there.
      My Computer


  6. Posts : 59
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #6

    oh, I should have mentioned that I left the battery disconnected when I did this. Perhaps that would help?
    Anyhow, off to back up those few files real quick.
      My Computer


  7. Posts : 59
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #7

    Does any of this help? This was in the action center messages.

    Source
    Windows

    Summary
    Shut down unexpectedly

    Date
    ‎10/‎29/‎2013 12:06 AM

    Status
    Not reported

    Problem signature
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Files that help describe the problem
    102913-26847-01.dmp
    sysdata.xml
    WERInternalMetadata.xml

    Extra information about the problem
    BCCode: 1000007e
    BCP1: FFFFFFFFC0000005
    BCP2: FFFFF88004B1CB0E
    BCP3: FFFFF88002FFD7E8
    BCP4: FFFFF88002FFD040
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1
      My Computer


  8. Posts : 59
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #8

    While it is backing up the files, I was looking over the Ram stick removal suggestion.
    That scares me!!!
    I'm ok at removing the battery but scared silly at doing anything else internally to her!!!!!
    Yikes!
      My Computer


  9. Posts : 59
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #9

    i have all my files backed up now and have moved the laptop out to the dining room. I connected the battery back into it so that I could disconnect the AC cord and not shut it off to move it, for fear that it wouldn't turn back on.
    Now, what on earth should I do next???
      My Computer

  10.    #10

    There's no reason to remove the RAM if the laptop starts up now. Those were only steps to get it started. It seems you needed to plug it in.

    You can post up your crash file to our Blue Screen forum for expert analysis which might also solve the Sleep issue. Follow Blue Screen of Death (BSOD) Posting Instructions - Windows 7 Forums
      My Computer


 
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