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laptop issues - won't wake up?
Evening all!
We've developed a few problems with our laptop and I'm not sure where to start. I know this is a great place for advice, so here I am.
Let me try to explain what is going on & if I lack any details that you might need, please let me know.
Laptop Acer Aspire - 7535 running Win 7 Home Premium 64 bit
1st problem - seems to be getting very hot, even with the cooling fan
2nd & Bigger problem - laptop has not been shutting down correctly and also when goes to sleep, does not wake up.
Last week, hubby went to shut off laptop and it would not shut down the whole way. I came home from work and we ended up pulling the electrical plug to shut it off. When I restarted it later, had the black screen that says windows did not shut down properly.
Started in back up in normal mode and seemed to turn on properly.
Hubby says he also has had blue screen pop up when he was using it.
It seems to have this thing where if you do not have anything running program-wise and leave it alone for a while, it goes to sleep. The screen goes black.
When you try to jiggle the mouse, which would normally wake it back up, it does nothing. Have tried pressing the space bar, the enter key, and even opening up the cd/dvd burner and closing it with a disc in. It just sits there. You can hear a faint humming in the background like it is on but nothing else.
I disconnected the battery and several times we have had to just pull the plug on her and then wait awhile and plug it back in and try turning it on. There have been a few times where pressing the power button did nothing, so I would pull the plug and leave it alone for about 15 minutes and then come back, plug it in and press the power button and it starts up.
Sometimes I get the black screen that says windows did not shut down normally and sometimes she turns back on as though nothing abnormal has happened.
any suggestions or ideas?
thanks!!!!