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Windows 7: Black Screen - Can't Run Explorer.exe With Task Manager

17 Jan 2014   #11
VietDam

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by UsernameIssues View Post
Quote   Quote: Originally Posted by VietDam View Post
...I even did a scf /scannow,...
If that scan came back clean - then explorer.exe is not corrupted.

Boot to the safe mode...
...copy your files off while you can
...uninstall Sophos
...try regular boot

If that fails...
...boot to the safe mode
...try a clean boot:
Troubleshoot Application Conflicts by Performing a Clean Startup
I can't fully recall but the final message was a long the line of "no integrity violation" or something, but like I said, during the scan there was a pop up saying something like Windows Explorer is not responding and is closing down or something similar. So that might mean something?

I'm running Superantispyware at the moment in Safe Mode, so I might try what you suggest if this doesn't sort it Thank you!


My System SpecsSystem Spec
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17 Jan 2014   #12
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Just wondering again if you have your data backed up as Windows taking over although I ma not expert doesn't sound right to me and maybe a clean install might be in order. A bit drastic but at least it will not have the bloat. But only if you havw you work saved.



REINSTALL

For installingI prefer a disk to be honest but if you want to try again this is the one tofollow
CleanReinstall - Factory OEM Windows 7 make sureit is the right version ie Home Premium or Ultimate whatever you have a codefor and then the language and do not use the ones with a large "N" or"old" beside them.
You can use a disk or USB stick with this.

My System SpecsSystem Spec
17 Jan 2014   #13
VietDam

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by ICit2lol View Post
Hello and welcome VietDam you didn't mention these so try these



http://www.superantispyware.com/

http://www.malwarebytes.org/products/malwarebytes_free/

http://www.bleepingcomputer.com/download/adwcleaner/
ADW downloadfrom bleepingcomputer delete any rubbish found
The this might be worth a try
Malware Removal Tools | Free Virus Removal | Kaspersky Lab scroll to the TDSS Killer

if that doesn't come up with anything try one of these

5 Bootable AntiVirus Rescue CD for Windows: Free Download I would try the Kaspersky one first
OH MY GOD I actually missed out TDSS KILLER!!!
After trying all sort of scannings, drinking and sobbing, I checked your answer again and saw TDSS Killer which managed to catch 1 last single malware (which I was too stupid and hopeless to actually looked at and remember the name of), it cured the problem after rebooting. The laptop is now running fine like you wouldn't believe. I'm still baffled but way too overjoyed now to care. Thank you for your help!!!!
My System SpecsSystem Spec
.

18 Jan 2014   #14
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Never mind mate you won't be the first to miss stuff like that and certainly not the last LOL!!
If you want you can add these to your list as well
Best Free Rootkit Scanner and Remover

This is also a useful list Probably the Best Free Security List in the World
My System SpecsSystem Spec
18 Jan 2014   #15
VietDam

Windows 7 Home Premium 64bit
 
 

Thank you very much indeed!
My System SpecsSystem Spec
15 Nov 2014   #16
gecilmez

Win8 64bit
 
 

I have the exact same problem.

I'm running win8
I cant do "sfc /scannow" as it says 'you must be an administrator running a console session in order to use the sfc utility.' nut of course I am running as Admin.

I have also run TDSS KILLER but it has not found anything.

Please help!

PS: Thought I'de continue this thread as it is the same problem im having
My System SpecsSystem Spec
15 Nov 2014   #17
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hello and welcome gecilmez mate try safe mode for the sfc /scannow it is does work then run a chckdsk as well Disk Check also in safe mode.
My System SpecsSystem Spec
15 Nov 2014   #18
gecilmez

Win8 64bit
 
 

Icit2lol thank you for the info mate.
In safe mode I have run both chkdsk and sfc /scannow and both came up clean they haven't found anything ��
My System SpecsSystem Spec
16 Nov 2014   #19
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

This might be worth a run too mate it runs from power up and doesn't involve Windows actually starting
Download Kaspersky Rescue Disk 10
My System SpecsSystem Spec
16 Nov 2014   #20
gecilmez

Win8 64bit
 
 

I cant open the file kav_rescue_10.iso it says 'no such interface supported'

O well need to keep trying
My System SpecsSystem Spec
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 Black Screen - Can't Run Explorer.exe With Task Manager




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