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Windows 7: The Windows Experience Index for your system could not be computed


30 Jan 2014   #1

Windows 7 Professional 64-bit
 
 
The Windows Experience Index for your system could not be computed

Hello,

I am using a work provided laptop with Windows 7 Enterprise (64 bit) installed. I booted up my laptop and in was in classic view and my wireless was not working along with some other features too. I right-clicked and went to "Personalize" and then it said "Troubleshoot problems with transparency and other Aero effects". I click on it and go through the troubleshooter and it says under "Problems found" "The Windows Experience Index has not been computed". Then when I got "My Computer" and go into "Properties" I click "System rating is not available" and then "Rate this computer". When I do that I get this below.

" The Windows Experience Index for your system could not be computed. Cannot complete assessment. The assessment or other operation did not complete successfully. This is due to an error being reported from the operating system, driver, or other component. "

I tried booting into 'Safe Mode' but it wouldn't recognize my password, note this a work laptop and it has a password when I boot normally it lets me through and recognizes my password but in 'Safe Mode' it doesn't.

Could I please have some help. Thank you.

P.S I have included an image of the problem I am having. (If you would like the link go to: http://oi57.tinypic.com/14mylxz.jpg)


My System SpecsSystem Spec
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30 Jan 2014   #2

W7 Pro SP1 64bit
 
 

Quote   Quote: Originally Posted by Glass View Post
Hello,

I am using a work provided laptop with Windows 7 Enterprise (64 bit) installed. I booted up my laptop and in was in classic view and my wireless was not working along with some other features too. I right-clicked and went to "Personalize" and then it said "Troubleshoot problems with transparency and other Aero effects". I click on it and go through the troubleshooter and it says under "Problems found" "The Windows Experience Index has not been computed". Then when I got "My Computer" and go into "Properties" I click "System rating is not available" and then "Rate this computer". When I do that I get this below.

" The Windows Experience Index for your system could not be computed. Cannot complete assessment. The assessment or other operation did not complete successfully. This is due to an error being reported from the operating system, driver, or other component. "

I tried booting into 'Safe Mode' but it wouldn't recognize my password, note this a work laptop and it has a password when I boot normally it lets me through and recognizes my password but in 'Safe Mode' it doesn't.

Could I please have some help. Thank you.

P.S I have included an image of the problem I am having. (If you would like the link go to: http://oi57.tinypic.com/14mylxz.jpg)
Welcome to the Seven Forums.

It is best that you take this issue up with those in IT support at the company that provided the laptop. We don't want to contradict the advice/wishes/settings of the owner.
My System SpecsSystem Spec
30 Jan 2014   #3

Windows 7 Professional 64-bit
 
 

Don't worry that isn't a problem.
My System SpecsSystem Spec
.


30 Jan 2014   #4

Windows 7 Home Premium 32 bit
 
 

All problems with a work computer need to be reported to the IT staff or other responsible authority. There may be implications beyond what you are aware of. They will know about any special configurations or restrictions that may be relevant to the situation. We have no way of knowing any of this.
My System SpecsSystem Spec
30 Jan 2014   #5

Windows 7 Professional x64 Sp1
 
 

My System SpecsSystem Spec
31 Jan 2014   #6

 
 

However, does your work laptop GPU meet the minimum requirements? (256MB VRAM)

If it does meet requirements, it may be locked down by the Group Policy editor.

Have a look at solution 1 one here.
My System SpecsSystem Spec
31 Jan 2014   #7

Windows 7 Home Premium 32 bit
 
 

If anything is locked down on a company computer you should consider this strictly off limits. Changes could have serious consequences.
My System SpecsSystem Spec
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 The Windows Experience Index for your system could not be computed




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