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Windows 7: Multipule Explorer.exe using a lot of memory.

11 Feb 2014   #51
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Some time soon, you might want to make a backup of your important data.

Might as well do that after OTL, Listparts, and Malwarebytes but before beginning more intensive scans

Bill
.


My System SpecsSystem Spec
.
11 Feb 2014   #52
StevenMax

Windows 7 Home Premium 64-bit OS
 
 

Hi again,

After I boot up Explorer.exe still consumes over 300k memory. I find myself doing one of two things;

1) Going into task manager and ending the task and 1 minute later after memory gets back up to 300k ending it again, again and again. This process continues until I close out explorer.exe and the task bar along with desktop icons then disappear. Thus forcing me to re-start my machine.

or

2) Allowing my laptop to run and memory to increase so high it crashes. (I believe leaving it unattended while running mal-ware bytes last time caused this to happen) It just got higher and higher then shut it self down.

How do I go around this problem?

- Steve
My System SpecsSystem Spec
11 Feb 2014   #53
UsernameIssues

W7 Pro SP1 64bit
 
 

Does the RAM run up on Explorer happen if you disconnect from the internet?

edit: If so, then creating a firewall rule should stop the issue with Explorer.
We can walk you thru that - if need be.
My System SpecsSystem Spec
.

11 Feb 2014   #54
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

You're probably going to have to work in safe mode until the malware is contained.

After that you can see if further work on explorer is needed. But until then..... you're just spinning wheels.
My System SpecsSystem Spec
11 Feb 2014   #55
StevenMax

Windows 7 Home Premium 64-bit OS
 
 

Turning my internet worked like a charm. I'm going to run malware-bytes in a few.'

Thanks for the idea.

-Steve
My System SpecsSystem Spec
11 Feb 2014   #56
UsernameIssues

W7 Pro SP1 64bit
 
 

Quote   Quote: Originally Posted by StevenMax View Post
Turning my internet worked like a charm. I'm going to run malware-bytes in a few.'

Thanks for the idea.

-Steve
If I had thought of the safe mode (without networking) - I would have suggested that. That is why we pay Slartybart the big bucks :-)

My guess is, you have a root kit that uses Explorer to download other malware. I've "cured" this via a firewall rule so that I can continue to work on cleaning up computers via remote control (Teamviewer). The safe mode is probably the best mode for doing cleanup - if you can get to all of the buttons on the windows of the tools that you are cleaning with.

I'll leave you with Slartybart as I must step away from the forum for a bit. Silly real life:-)
My System SpecsSystem Spec
11 Feb 2014   #57
StevenMax

Windows 7 Home Premium 64-bit OS
 
 

Hi again,

Attached are the three reports both OLT & Listparts produced. I used a spare USB stick and backed everything up to be safe. I'm running malware bytes at the moment, it will take some time to complete.

Thanks again,

- Steve


Attached Files
File Type: txt Extras.Txt (163.8 KB, 2 views)
File Type: txt OTL.Txt (94.5 KB, 2 views)
File Type: txt Result.txt (2.2 KB, 3 views)
My System SpecsSystem Spec
11 Feb 2014   #58
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Quote   Quote: Originally Posted by StevenMax View Post
Turning my internet worked like a charm. I'm going to run malware-bytes in a few.'

Thanks for the idea.

-Steve
Quote   Quote: Originally Posted by UsernameIssues View Post
Quote   Quote: Originally Posted by StevenMax View Post
Turning my internet worked like a charm. I'm going to run malware-bytes in a few.'

Thanks for the idea.

-Steve
If I had thought of the safe mode (without networking) - I would have suggested that. That is why we pay Slartybart the big bucks :-)

My guess is, you have a root kit that uses Explorer to download other malware. I've "cured" this via a firewall rule so that I can continue to work on cleaning up computers via remote control (Teamviewer). The safe mode is probably the best mode for doing cleanup - if you can get to all of the buttons on the windows of the tools that you are cleaning with.

I'll leave you with Slartybart as I must step away from the forum for a bit. Silly real life:-)
Steve: I'm not sure the credit goes to me, You figured out that I meant Safe mode / no networking. It was implied, but not stated. Good job Steve!

Username: All I get around here is credit, no bucks... oh and those pips. I've been told that therre's a nice lounge, but no one has told me where it is yet.

Ok, I'll wait for the 3 reports before figuring out where to go next. Steve, anytime you get tired or frustrated it's best to stop and pick it up later. This can be a long process.... not difficult, just run this post the report, wait, run this next..... Also try not to run other things in druing the process, it might and more time or a return to step one. If something repopulates what you just cleaned up... well you get teh idea.

Bill
.
My System SpecsSystem Spec
11 Feb 2014   #59
StevenMax

Windows 7 Home Premium 64-bit OS
 
 

All three reports have been submitted. No worries - I don't plan to use the machine at all until it has been fully repaired. Most of the stress and worry is over - My data has been backed up.

So I must ask, could I just buy a copy of Win8 and install over all of this? I ask because I was thinking about upgrading about a month ago. I could use this opportunity to do so. Unless we think that the issue would carry over to the following OS (then I'd be chatting with you on eightforums.com) Lol

Just a thought -

- Steve
My System SpecsSystem Spec
11 Feb 2014   #60
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Win8 sounds like a plan to me.

I just looked at the 3 logs and there are some nasties on the system. A cursory look says it will take some time to clean up the machine - I might have to dig deeper on a few nasties, but there are telltale signs that indicate bad things.

If your data is safe, and you're going to go with Win8, I suggest that you wipe the drive before installing Win8

The following cannot be undone - make sure BEFORE executing
In an elevated command prompt (run as administrator) enter the following commands to list disks, select disk 0, list disks (* is the selected disk - make sure it's the one you want to clean), then clean *writes over first 100 mb and last 100 mb

Diskpart
lis dis
sel dis 0
lis dis

clean
exit
exit

You might want to run ask any questions now - ok?


See Win8 info:
Upgrade Assistant: FAQ - Microsoft Windows Help
Update to Windows 8.1: FAQ - Microsoft Windows Help

There are a few things you might want to look into. A Win7 shell if you don't like the Win8 GUI (I'm trying to see what all the fuss is about - a firend has Win8 and I want to see what the shell looks like, but he put on a Win7 shell.)

Appearantly Win8 is great, most peolpe complain about the touch screen precedence given to the OS. All I know is that it's different, as were XP and Win95 and Win3.

Bill
.
My System SpecsSystem Spec
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 Multipule Explorer.exe using a lot of memory.




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