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Windows 7: Windows 7 Pro New Install Freezes

18 Feb 2014   #1
t41310

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Windows 7 Pro New Install Freezes

I did a new install of Windows 7 Pro last weekend and I have had trouble with it freezing,
It will freeze up and a then the screen turns black. After three to five minutes the screen will return to normal and Windows 7 will work normally. There is no pattern of time or the use of a certain program. It seems be random. Also when I boot up the welcome screen is on for about three or four minutes.
Can you offer any help to diagnose this problem.


My System SpecsSystem Spec
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18 Feb 2014   #2
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

To better help us to help you would you please add your systems specs? Here's the correct way to do it. :SystemInfo See Your System Specs Under System Manufacturer/Model Number add whether it is a desktop or laptop and whether self built. Very important

Log in to Seven Forums and you will be able to transfer the info directly to the specs page in your profile from within the System Info app.

Your System Specs here.

After doing this your specs will be available in each of your posts.
Click on My system Specs in the lower left of this post to see how it should look.
Full instructions are in the tutorial.
My System SpecsSystem Spec
18 Feb 2014   #3
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Follow the clean boot procedure and remember to reinstall services slowly to be sure of the service that is causing the problem
Troubleshoot Application Conflicts by Performing a Clean Startup
My System SpecsSystem Spec
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19 Feb 2014   #4
t41310

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I have not had a chance to try the suggestions above but something interesting has happened. When Windows 7 freezes and the screen goes black, the radio station I was streaming over the internet kept playing. It never stopped during the Windows 7 freeze. Has anyone experienced this?
My System SpecsSystem Spec
19 Feb 2014   #5
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

IT sounds like your monitor or graphics card/chip or cable is bad.
My System SpecsSystem Spec
19 Feb 2014   #6
t41310

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I have a Nvidia 6200 grraphic card. I will disable it and see if that solves the problem. I also have been having problems with Office 2010. Every time I launch Word, Office 2010 configures as if it is a new install. I have considered a reinstall of Office 2010.
My System SpecsSystem Spec
20 Feb 2014   #7
t41310

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I have updated my system specs and did clean boot procedure. I disabled all services. I can tell it did not solve the problem as it still took three to four minutes to get off the "Welcome" page during start up.
My System SpecsSystem Spec
20 Feb 2014   #8
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

In that case, I must conclude that it is hardware. You may want to start with the suggestions given by Britton
My System SpecsSystem Spec
20 Feb 2014   #9
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Your specs how 2 graphics cards with GPUs from two different companies, that may cause issues.
My System SpecsSystem Spec
21 Feb 2014   #10
gregrocker

 

Try each video card separately. Are there separate drivers for these in Device Manager?

Work through Troubleshooting Steps for Windows 7
My System SpecsSystem Spec
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 Windows 7 Pro New Install Freezes




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