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Windows 7: Sfc /scannow failed at 99%. Log details included. Kindly help. Thanks!

02 Sep 2014   #11
Leftie

Windows 7 OEM Home Premium 64bit (SP1)
 
 

Quote   Quote: Originally Posted by NoelDP View Post
Hi there NoelDP & others, apologies for the delay as i was outstationed at work.

QUICK SUMMARY
The SURT/hotfix worked great and windows updates were installed.

Some hiccups
- SFC/scannow is totally unable to run at all.
(previously it could run up till 99%, unable to fix corrupt files)
(i ran as administrator in both normal & safe mode to no avail)

- Windows update still shows me files that are already being installed

- Still unable to run WEI. (stops at unable to measure processor performance)


WINDOWS UPDATE BEFORE SURT




WINDOWS UPDATE AFTER SURT



UPDATE HISTORY STILL SHOWS FILES THAT ARE ALREADY INSTALLED



SFC/SCANNOW ERROR




Have attached the CBS file as instructed.
Awaiting further instructions. Kindly let me know if anything else is needed.
Thanks for all the help!


My System SpecsSystem Spec
.
03 Sep 2014   #12
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You have a number of problems - possibly caused by faulty RAM.
Code:
Checking Component Store
(f) CSI Payload File Missing 0x00000000 qasf.dll amd64_microsoft-windows-directshow-asf_31bf3856ad364e35_6.1.7601.17514_none_78e385451529fc1e 
(f) CSI Payload File Missing 0x00000000 NAPCRYPT.DLL amd64_napcrypt_31bf3856ad364e35_6.1.7601.17514_none_99fb87a0aad31261 
(f) CSI Payload File Missing 0x00000000 mchgr.inf_loc amd64_mchgr.inf.resources_31bf3856ad364e35_6.1.7600.16385_en-us_fd11d213229f2cdd 
(f) CSI Missing Identity 0x00000000 appid mdmtdkj4.inf_31bf3856ad364e35_6.1.7600.16385_0b3568b5d0c39a8f 
(f) CSI Payload File Missing 0x00000000 lsi_scsi.inf_loc amd64_lsi_scsi.inf.resources_31bf3856ad364e35_6.1.7600.16385_en-us_81ea6d9ef9396ec5 
(f) CSI Payload File Missing 0x00000000 machine.inf_loc amd64_machine.inf.resources_31bf3856ad364e35_6.1.7600.16385_en-us_a102031c07b6ad1d 
(f) CSI Payload File Missing 0x00000000 lsi_sas2.inf_loc amd64_lsi_sas2.inf.resources_31bf3856ad364e35_6.1.7600.16385_en-us_61a63821397a90a8 
(f) CSI Corrupt Identity 0xC0150017 Microsoft-Windows-UAPICore, Cultura=neutrah, Versikn=6.1.7600.16381, PubliwKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NokSxS 浡㙤弴業牣獯景ⵔ楷摮睯ⵢ慴楰潣敢㍟戱㍦㔭愶㍤㐶㍁張⸶⸱㘲〰ㄮ㌶㔹湟湯彥〕攲慣ㄳ〶㜴ち敦 Bad identity
(f) CSI Manifest Missing 0x00000002 浡㙤弴業牣獯景ⵔ楷摮睯ⵢ慴楰潣敢㍟戱㍦㔭愶㍤㐶㍁張⸶⸱㘲〰ㄮ㌶㔹湟湯彥〕攲慣ㄳ〶㜴ち敦.manifest 浡㙤弴業牣獯景ⵔ楷摮睯ⵢ慴楰潣敢㍟戱㍦㔭愶㍤㐶㍁張⸶⸱㘲〰ㄮ㌶㔹湟湯彥〕攲慣ㄳ〶㜴ち敦 
(f) CSI Missing Identity 0x00000000 identity amd64_microsoft-windows-dot3helperclass_31bf3856ad364e35_6.1.7600.16385_none_ds105fd062be063 
(f) CSI Could Not Open file 0x0000007B winsxs\Manifests\amd64_microsoft-windows-dot3helperclass_31bf3856ad364e35_6.1.7600.16385_none_ds105fd062be063.manifest amd64_microsoft-windows-dot3helperclass_31bf3856ad364e35_6.1.7600.16385_none_ds105fd062be063 
(w) CSI Replacement File: CreateFile Failed 0x0000007B winsxs\Manifests\amd64_microsoft-windows-dot3helperclass_31bf3856ad364e35_6.1.7600.16385_none_ds105fd062be063.manifest amd64_microsoft-windows-dot3helperclass_31bf3856ad364e35_6.1.7600.16385_none_ds105fd062be063 
(w) CSI Replacement File: CreateFile Failed 0x0000007B winsxs\Manifests\amd64_microsoft-windows-dot3helperclass_31bf3856ad364e35_6.1.7600.16385_none_ds105fd062be063.manifest amd64_microsoft-windows-dot3helperclass_31bf3856ad364e35_6.1.7600.16385_none_ds105fd062be063 
(w) CSI Replacement File: CreateFile Failed 0x0000007B winsxs\Manifests\amd64_microsoft-windows-dot3helperclass_31bf3856ad364e35_6.1.7600.16385_none_ds105fd062be063.manifest amd64_microsoft-windows-dot3helperclass_31bf3856ad364e35_6.1.7600.16385_none_ds105fd062be063 
(w) CSI Replacement File: CreateFile Failed 0x0000007B winsxs\Manifests\amd64_microsoft-windows-dot3helperclass_31bf3856ad364e35_6.1.7600.16385_none_ds105fd062be063.manifest amd64_microsoft-windows-dot3helperclass_31bf3856ad364e35_6.1.7600.16385_none_ds105fd062be063 
(w) CSI Replacement File: CreateFile Failed 0x0000007B winsxs\Manifests\amd64_microsoft-windows-dot3helperclass_31bf3856ad364e35_6.1.7600.16385_none_ds105fd062be063.manifest amd64_microsoft-windows-dot3helperclass_31bf3856ad364e35_6.1.7600.16385_none_ds105fd062be063 
(w) CSI Replacement File: CreateFile Failed 0x0000007B winsxs\Manifests\amd64_microsoft-windows-dot3helperclass_31bf3856ad364e35_6.1.7600.16385_none_ds105fd062be063.manifest amd64_microsoft-windows-dot3helperclass_31bf3856ad364e35_6.1.7600.16385_none_ds105fd062be063 
(w) CSI Replacement File: CreateFile Failed 0x0000007B winsxs\Manifests\amd64_microsoft-windows-dot3helperclass_31bf3856ad364e35_6.1.7600.16385_none_ds105fd062be063.manifest amd64_microsoft-windows-dot3helperclass_31bf3856ad364e35_6.1.7600.16385_none_ds105fd062be063 
(w) CSI Replacement File: CreateFile Failed 0x0000007B winsxs\Manifests\amd64_microsoft-windows-dot3helperclass_31bf3856ad364e35_6.1.7600.16385_none_ds105fd062be063.manifest amd64_microsoft-windows-dot3helperclass_31bf3856ad364e35_6.1.7600.16385_none_ds105fd062be063 
(w) CSI Replacement File: CreateFile Failed 0x0000007B winsxs\Manifests\amd64_microsoft-windows-dot3helperclass_31bf3856ad364e35_6.1.7600.16385_none_ds105fd062be063.manifest amd64_microsoft-windows-dot3helperclass_31bf3856ad364e35_6.1.7600.16385_none_ds105fd062be063 
(w) CSI Replacement File: CreateFile Failed 0x0000007B winsxs\Manifests\amd64_microsoft-windows-dot3helperclass_31bf3856ad364e35_6.1.7600.16385_none_ds105fd062be063.manifest amd64_microsoft-windows-dot3helperclass_31bf3856ad364e35_6.1.7600.16385_none_ds105fd062be063 
(w) CSI Replacement File: CreateFile Failed 0x0000007B winsxs\Manifests\amd64_microsoft-windows-dot3helperclass_31bf3856ad364e35_6.1.7600.16385_none_ds105fd062be063.manifest amd64_microsoft-windows-dot3helperclass_31bf3856ad364e35_6.1.7600.16385_none_ds105fd062be063 
(w) CSI Replacement File: CreateFile Failed 0x0000007B winsxs\Manifests\amd64_microsoft-windows-dot3helperclass_31bf3856ad364e35_6.1.7600.16385_none_ds105fd062be063.manifest amd64_microsoft-windows-dot3helperclass_31bf3856ad364e35_6.1.7600.16385_none_ds105fd062be063 
(w) CSI Replacement File: CreateFile Failed 0x0000007B winsxs\Manifests\amd64_microsoft-windows-dot3helperclass_31bf3856ad364e35_6.1.7600.16385_none_ds105fd062be063.manifest amd64_microsoft-windows-dot3helperclass_31bf3856ad364e35_6.1.7600.16385_none_ds105fd062be063 
(w) CSI Replacement File: CreateFile Failed 0x0000007B winsxs\Manifests\amd64_microsoft-windows-dot3helperclass_31bf3856ad364e35_6.1.7600.16385_none_ds105fd062be063.manifest amd64_microsoft-windows-dot3helperclass_31bf3856ad364e35_6.1.7600.16385_none_ds105fd062be063 
(w) CSI Replacement File: CreateFile Failed 0x0000007B winsxs\Manifests\amd64_microsoft-windows-dot3helperclass_31bf3856ad364e35_6.1.7600.16385_none_ds105fd062be063.manifest amd64_microsoft-windows-dot3helperclass_31bf3856ad364e35_6.1.7600.16385_none_ds105fd062be063 
(w) CSI Replacement File: CreateFile Failed 0x0000007B winsxs\Manifests\amd64_microsoft-windows-dot3helperclass_31bf3856ad364e35_6.1.7600.16385_none_ds105fd062be063.manifest amd64_microsoft-windows-dot3helperclass_31bf3856ad364e35_6.1.7600.16385_none_ds105fd062be063 
(w) CSI Replacement File: CreateFile Failed 0x0000007B winsxs\Manifests\amd64_microsoft-windows-dot3helperclass_31bf3856ad364e35_6.1.7600.16385_none_ds105fd062be063.manifest amd64_microsoft-windows-dot3helperclass_31bf3856ad364e35_6.1.7600.16385_none_ds105fd062be063 
(w) CSI Replacement File: CreateFile Failed 0x0000007B winsxs\Manifests\amd64_microsoft-windows-dot3helperclass_31bf3856ad364e35_6.1.7600.16385_none_ds105fd062be063.manifest amd64_microsoft-windows-dot3helperclass_31bf3856ad364e35_6.1.7600.16385_none_ds105fd062be063 
(w) CSI Replacement File: CreateFile Failed 0x0000007B winsxs\Manifests\amd64_microsoft-windows-dot3helperclass_31bf3856ad364e35_6.1.7600.16385_none_ds105fd062be063.manifest amd64_microsoft-windows-dot3helperclass_31bf3856ad364e35_6.1.7600.16385_none_ds105fd062be063 
(f) CSI C Mark Deployment Missing 0x00000000 c!160ad7c4363.c9f2f780424_31bf3856ad364e35_6.1.7600.16778_adb5d7c6e6d1ab4 amd64_160ae7c4363a7b8730fa3c9f2f780424_31bf3856ad364e35_6.1.7600.16778_none_adb5d7c6e6d1ab4e
Each of these is the result of a bitflip in the registry - and before doing anything else you need to chack that your RAM is working properly.
Follow the instructions here - RAM - Test with Memtest86+ to check it out.
Then it's likely that you'll need to do the repair install as suggested, as the corruption may be a lot more widespread than it appears.
My System SpecsSystem Spec
03 Sep 2014   #13
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Am not so good at reading those files as Noel is but be sure the memtest he suggests is run for at least 8 passes unless you get errors straight away - many we advise to do this stop before that 8 passes and have to start all over again.

If like in my pic/s you see that then you can stop. (One pic shows info that it should give you)


Attached Thumbnails
Sfc /scannow failed at 99%. Log details included. Kindly help. Thanks!-memtest-info.png   Sfc /scannow failed at 99%. Log details included. Kindly help. Thanks!-memtesterror.png  
My System SpecsSystem Spec
.

03 Sep 2014   #14
Leftie

Windows 7 OEM Home Premium 64bit (SP1)
 
 

Thanks guys for your advice.
Will spend tonight running Memtest+86 on my ram sticks and post further results.

In the meantime would it be advisable to download Malwarebytes/ Malwarebytes antirootkit for a full scan?
- https://www.malwarebytes.org/antimalware/

I have ran a full scan using MSE and MSRT and no threats found.
My System SpecsSystem Spec
03 Sep 2014   #15
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Leftie if you want to run some rootkit scans her are a few that are good the TDSS - Kaspersky is the usual recommended one.
Best Free Rootkit Scanner and Remover
My System SpecsSystem Spec
04 Sep 2014   #16
Leftie

Windows 7 OEM Home Premium 64bit (SP1)
 
 

So far ive ran memtest on 1x2GB ram on all slots and no errors. (will be continuing tonight)

Would like to ask this. Im running a dual-channel mobo with sandy bridge. (details in System Specs)

Is this the right way to place the rams? Or should i occupy slots 2&4 instead with the 2x2GB?

Slot 1 (closest to CPU): 2GB
Slot 2: Empty
Slot 3: 2GB
Slot 4: Empty


@ICit2lol noted on the Kaspersky

@scr i thought you nailed it!! I tried both sfc /scannow with space and w/o space to no avail
Thanks for pointing it though. At least there was a glimmer of hope.
My System SpecsSystem Spec
04 Sep 2014   #17
scr

1. Windows 7 Home Premium sp1 - 64bit 2. Windows 7 Pro sp1 - 64bit
 
 

While I freely admit that most of this discussion is way over my head I will mention this as no one else has.

In post #11 a screenshot of the sfc/scannow error.. Shouldn't there be a space between sfc and /scannow ..
sfc /scannow not sfc/scannow

Now I'll walk back to my seat on the observation deck.
My System SpecsSystem Spec
05 Sep 2014   #18
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You have a point! (Good eye, there!) - but the command does seem to have worked anyhow, or we'd have a very different error message.
However, it doesn't change the basic analysis from CheckSUR that there is a possible problem with RAM
My System SpecsSystem Spec
05 Sep 2014   #19
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Quote   Quote: Originally Posted by Leftie View Post
So far ive ran memtest on 1x2GB ram on all slots and no errors. (will be continuing tonight)

Would like to ask this. Im running a dual-channel mobo with sandy bridge. (details in System Specs)

Is this the right way to place the rams? Or should i occupy slots 2&4 instead with the 2x2GB?

Slot 1 (closest to CPU): 2GB
Slot 2: Empty
Slot 3: 2GB
Slot 4: Empty


@ICit2lol noted on the Kaspersky

@scr i thought you nailed it!! I tried both sfc /scannow with space and w/o space to no avail
Thanks for pointing it though. At least there was a glimmer of hope.
From the motherboard manual - pairing is across slots 1/3 and 2/4
So you got it right
My System SpecsSystem Spec
10 Sep 2014   #20
Leftie

Windows 7 OEM Home Premium 64bit (SP1)
 
 

Quote   Quote: Originally Posted by NoelDP View Post
From the motherboard manual - pairing is across slots 1/3 and 2/4
So you got it right
Thanks for the confirmation Noel.
Anyway, i have placed them in slots 2&4 now instead of 1&3, just to see if it works.


Things done


1) Ran memtest86+ 5.01 on both 2gb sticks separately without errors.

2) Ran full scans of MBAM, MSRT, MSE in safe and normal mode.
(some harmless pricegong ads were found and quarantined by MBAM)

3) Manually checked for windows update only to encounter 80070002 error this time round.


4) So i ran an "auto reset windows update component" from Microsoft site to no avail as well.
- How do I reset Windows Update components?


5) is this normal?;
-Im not seeing any rundll32 processes in Windows Task Manager at all
-The rundll32 file i found shows this "paper" looking icon. Is this normal?


ive done all i can to my meagre knowledge..
quite a noob when it comes to software
Awaiting your further instructions.
Cheers!
My System SpecsSystem Spec
Reply

 Sfc /scannow failed at 99%. Log details included. Kindly help. Thanks!




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