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Windows 7: Norton removed-NO chkdsk on restart


18 Mar 2014   #11

Windows 7 Pro. 64/SP-1
 
 

I'm not smart enough to read and understand sfc logs.
First things first. Because you might be having problems you should back up anything you want to save just in case.
Use this program to find out what hard drive you have. Then we can hunt down another hard drive test.

By Brink:
System Info - See Your System Specs

By Kari:
Speccy - Publish Snapshot of your System Specs

This will also allow you to fill in your system specs as requested.

My System SpecsSystem Spec
.

18 Mar 2014   #12

windows 7 32 bit
 
 

ST9160821AS ATA Device
Fixed hard disk media
2 partitions
149.05 GB
NTFS

By the way, I ran SpinRite (for 17 hours!) and it found no problems with the disk surface.
My System SpecsSystem Spec
18 Mar 2014   #13

Windows 7 Pro. 64/SP-1
 
 

To make sure we are on the same page. Look at this tutorial by Brink.
Then go to the bottom of that page. Their will be a list of options. See if any of them helps your needs.
Please let us know if any of them will meet your needs.

Disk Check

I will find somebody to look at the sfc logs.
My System SpecsSystem Spec
.


18 Mar 2014   #14

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

From your SFC log...

Code:
2014-03-18 07:12:20, Info                  CSI    000001ff [SR] Repairing 10 (0x0000000a) components
2014-03-18 07:12:20, Info                  CSI    00000200 [SR] Beginning Verify and Repair transaction
2014-03-18 07:12:20, Info                  CSI    00000202 [SR] Cannot repair member file [l:24{12}]"smserial.sys" of mdmmotsm.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-03-18 07:12:20, Info                  CSI    00000204 [SR] Cannot repair member file [l:22{11}]"autochk.exe" of Microsoft-Windows-Autochk, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-03-18 07:12:20, Info                  CSI    00000206 [SR] Cannot repair member file [l:22{11}]"msdtctm.dll" of Microsoft-Windows-COM-DTC-Runtime-TM, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-03-18 07:12:20, Info                  CSI    00000209 [SR] Cannot verify component files for Microsoft-Windows-DirectWrite-FontCache.Resources, Version = 7.1.7601.16492, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"hu-HU", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
2014-03-18 07:12:20, Info                  CSI    0000020b [SR] Cannot repair member file [l:32{16}]"WebEnroll-DL.man" of Microsoft-Windows-Migration-DownlevelManifests, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-03-18 07:12:25, Info                  CSI    0000020c [SR] Cannot repair member file [l:24{12}]"timedate.cpl" of Microsoft-Windows-timedate, Version = 6.1.7601.17753, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2014-03-18 07:12:25, Info                  CSI    0000020f [SR] Cannot verify component files for Microsoft.VC80.MFC, Version = 8.0.50727.762, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:1fc8b3b9a1e18e3b}, Type = [l:10{5}]"win32", TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
2014-03-18 07:12:25, Info                  CSI    00000212 [SR] Cannot verify component files for Microsoft.VC80.MFCLOC, Version = 8.0.50727.762, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:1fc8b3b9a1e18e3b}, Type = [l:10{5}]"win32", TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
2014-03-18 07:12:25, Info                  CSI    00000214 [SR] Cannot repair member file [l:34{17}]"I386\CNBP_295.DLL" of prnca00e.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-03-18 07:12:25, Info                  CSI    00000216 [SR] Cannot repair member file [l:24{12}]"prnlx00v.inf" of prnlx00v.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch

I'll post a fix in a few minutes, I hope.
My System SpecsSystem Spec
18 Mar 2014   #15

Windows 7 Pro. 64/SP-1
 
 

Thank you Noel for coming to help.

paulyoungstrom please follow Noel's instructions.
My System SpecsSystem Spec
18 Mar 2014   #16

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

I've uploaded a file - pysaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\pysaa
hit the enter key - if you get a 'Not Found' error try
DIR D:\pysaa
or
DIR E:\pysaa



The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



XCOPY <drive>:\pysaa<drive>:\windows\winsxs /y /i /s /v /h



(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply

Then...

Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

Then zip the CheckSUR.log and upload it to your reply.
My System SpecsSystem Spec
18 Mar 2014   #17

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The reason that Chkdsk wouldn't run is that the autochk.exe file used to run it was missing!

<rant mode>
It's a shame that a 'Senior Norton Content Specialist' (whatever that is) can't actually say anything other than (effectively) 'WTH?'

While this particular problem may well have nothing to do with Norton, there are far too many instances of problems demonstrably fixed by a complete removal of Norton for it to be considered benign in all cases.
It does seem to have improved over recent years - particularly in the cleanliness of the uninstallers - but it still has a long way to go, and I consider it still to be almost as bad as the malware it attempts to prevent, and tending also to train the user in Pavlovian responses which actually endanger the security of the system.
In short, I would recommend against its installation on any machine, and think seriously about removing it from any machine on which I work.
</rant mode>
My System SpecsSystem Spec
19 Mar 2014   #18

windows 7 32 bit
 
 

Thank you Noel!
I could not reach the advanced boot menu - "Windows failed to start, recent hardware or software changes might be the cause." Then advised to use the installation disc to restart (I only have an upgrade disc), and reported that boot selection failed because a required device is inaccessible. ? At any rate, I used my windows system repair disc to access a command prompt - hope that will suffice. After I ran pysaa and rebooted, chkdsk (I think) appeared and deleted many corrupt attributes. The subsequent sfc /scannow log is attached. The checksur log is also attached.
Since doing the above, chkdsk run within PC Tools no longer finds any problems, and the Action Center is also no longer reporting any disk volume errors or other problems. However, when I run chkdsk /f from an elevated command prompt, it again schedules to run on reboot, but subsequently does not show up.


Attached Files
File Type: txt sfcdetails.txt (35.8 KB, 1 views)
File Type: log CheckSUR.persist.log (49.2 KB, 1 views)
My System SpecsSystem Spec
19 Mar 2014   #19

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

Here's the errors from your latest CheckSUR scan..
Code:
Summary:
Seconds executed: 1973
 Found 33 errors
 Fixed 21 errors
  CSI Manifest and S256H Do Not Match Total count: 2
  Fixed: CSI Manifest and S256H Do Not Match.  Total count: 2
  CSI Manifest Failed Catalog Check Total count: 21
  Fixed: CSI Manifest Failed Catalog Check.  Total count: 12
  CSI Payload File Missing Total count: 3
  CBS MUM Corrupt Total count: 7
  Fixed: CBS MUM Corrupt.  Total count: 7
  Fixed: CBS Paired File.  Total count: 7
Unavailable repair files:
 winsxs\manifests\x86_microsoft-windows-d..fontcache.resources_31bf3856ad364e35_7.1.7601.16492_hu-hu_adf0832d51ff788e.manifest
 winsxs\manifests\x86_microsoft-windows-i..ownlevel-deployment_31bf3856ad364e35_6.2.9200.16521_none_456c86a936532e55.manifest
 winsxs\manifests\x86_policy.8.0.microsoft.vc80.mfc_1fc8b3b9a1e18e3b_8.0.50727.762_none_8a14c0566bec5b24.manifest
 winsxs\manifests\x86_policy.8.0.microsoft.vc80.mfcloc_1fc8b3b9a1e18e3b_8.0.50727.762_none_8dd7dea5d5a7a18a.manifest
 winsxs\manifests\x86_microsoft.vc80.mfc_1fc8b3b9a1e18e3b_8.0.50727.762_none_0c178a139ee2a7ed.manifest
 winsxs\manifests\x86_microsoft-windows-i..orer-oob-deployment_31bf3856ad364e35_10.2.9200.16521_none_761b9dc784d6f848.manifest
 winsxs\manifests\x86_microsoft-windows-i..oyment-languagepack_31bf3856ad364e35_10.2.9200.16521_en-us_9871da7f8680534a.manifest
 winsxs\manifests\x86_microsoft.vc80.mfcloc_1fc8b3b9a1e18e3b_8.0.50727.762_none_43efccf17831d131.manifest
 winsxs\manifests\x86_microsoft-windows-i..optional-deployment_31bf3856ad364e35_10.2.9200.16521_none_cf3cf63ec89764b6.manifest
The earlier one fixed a lot of problems.

SFC also shows new problems...

Code:
2014-03-18 21:12:44, Info                  CSI    00000215 [SR] Repairing 12 (0x0000000c) components
2014-03-18 21:12:44, Info                  CSI    00000216 [SR] Beginning Verify and Repair transaction
2014-03-18 21:12:44, Info                  CSI    00000219 [SR] Cannot verify component files for 830839a048f1ec01e8725930813f36e2, Version = 6.1.7601.17632, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
2014-03-18 21:12:44, Info                  CSI    0000021c [SR] Cannot verify component files for b59c32f608fe3a3f8409c4303f51d707, Version = 6.1.7601.17952, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:b77a5c561934e089}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
2014-03-18 21:12:44, Info                  CSI    0000021e [SR] Cannot repair member file [l:22{11}]"msdtctm.dll" of Microsoft-Windows-COM-DTC-Runtime-TM, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-03-18 21:12:44, Info                  CSI    00000221 [SR] Cannot verify component files for Microsoft-Windows-DirectWrite-FontCache.Resources, Version = 7.1.7601.16492, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"hu-HU", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
2014-03-18 21:12:44, Info                  CSI    00000224 [SR] Cannot verify component files for Microsoft-Windows-ImageBasedSetup-IE-Base-Downlevel-Deployment, Version = 6.2.9200.16521, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
2014-03-18 21:12:44, Info                  CSI    00000227 [SR] Cannot verify component files for Microsoft-Windows-InternetExplorer-Optional-Deployment-LanguagePack, Version = 10.2.9200.16521, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
2014-03-18 21:12:44, Info                  CSI    0000022a [SR] Cannot verify component files for Microsoft-Windows-InternetExplorer-OOB-Deployment, Version = 10.2.9200.16521, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
2014-03-18 21:12:44, Info                  CSI    0000022d [SR] Cannot verify component files for Microsoft-Windows-PeerToPeerBase.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
2014-03-18 21:12:44, Info                  CSI    00000230 [SR] Cannot verify component files for Microsoft-Windows-Printing-StandardPortMonitor-TCPMibDLL, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
2014-03-18 21:12:44, Info                  CSI    00000233 [SR] Cannot verify component files for Microsoft-Windows-Security-Licensing-SLC, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
2014-03-18 21:12:44, Info                  CSI    00000236 [SR] Cannot verify component files for Microsoft.VC80.MFC, Version = 8.0.50727.762, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:1fc8b3b9a1e18e3b}, Type = [l:10{5}]"win32", TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
2014-03-18 21:12:44, Info                  CSI    00000239 [SR] Cannot verify component files for Microsoft.VC80.MFCLOC, Version = 8.0.50727.762, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:1fc8b3b9a1e18e3b}, Type = [l:10{5}]"win32", TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
This concerns me - problems should not keep appearing. It may be that your hard drive is failing.
Please check Event Viewer - Windows Logs > Applications - look for the results of the CHKDSK scan (filter on Source: Wininit), copy and paste the results to your reply
My System SpecsSystem Spec
19 Mar 2014   #20

windows 7 32 bit
 
 

I reran pysaa, as that seems to be the only way to subsequently run a scheduled boot chkdsk (if only once). That log is attached.

By the way, Windows Update has started nagging me to install 2 updates (kb2604121 and kb2737019). I've tried to install them 3 times, and each time has failed. This is unusual; could it have something to do with this problem?


Attached Files
File Type: pdf chkdsk log.pdf (51.2 KB, 3 views)
My System SpecsSystem Spec
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 Norton removed-NO chkdsk on restart




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