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Windows 7: Need help troubleshooting a disk thrashing lockout

10 Apr 2014   #21
gregrocker

 

While you are at the top tech forums on the web, you'll need to comport yourself decently with the volunteers. Rudeness is not tolerated. Many of us have seen problems like this thousands of times before, have always solved them when there is cooperation, and won't put out the extra effort we're known for if not treated with appreciation.


My System SpecsSystem Spec
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10 Apr 2014   #22
DavidE

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64
 
 

Quote   Quote: Originally Posted by davenk23 View Post
I have a Windows7 64bit system. All Windows and other software is current. Hard drive has been cleaned and defragged. Ckdisk runs clean. Several different Av and malware scans have been run and are clean. Startup programs are at a minimum. Almost every day, the system starts to disk thrash. This will last from 10 to 15 minutes. The disk indicator light is on solid. There is usually only a light load on the system, but there is almost no response. I try to start Performance Monitor, but it does not respond. I try to start Task Manager (clt-alt-delete), but it does not respond. When the thrashing is done, then the monitors appear, too late to help. How can I troubleshoot this?
Open Resource Monitor Disk Tab BEFORE the problem starts.
If you can arrange windows so you can see the resource monitor while working in other windows, so much the better.
If not, maybe you can just click on the RM Icon in the Taskbar and see the RM window.
My screen print is an example of this.
If Disk thrashing starts for me, I have a good chance of seeing what is causing it.
I can also see TM CPU usage the way I have windows arranged in my example...
Need help troubleshooting a disk thrashing lockout-rmdsp01.png


My System SpecsSystem Spec
10 Apr 2014   #23
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Quote   Quote: Originally Posted by Britton30 View Post
Derek found something useful, perhaps. check the size of your page file, increase it if it's less than 2GB.

Quote   Quote: Originally Posted by derekimo View Post
Thrashing (computer science) - Wikipedia, the free encyclopedia

What is thrashing?

Quote:
When referring to a computer, thrashing or disk thrashing is a term used to describe when the hard drive is being overworked by moving information between the system memory and virtual memory excessively. Thrashing is often caused when the system does not have enough memory, the system swap file is not properly configured, or too much is running on the computer and it has low system resources.
When thrashing occurs, a user will notice the computer hard drive always working and a decrease in system performance. Thrashing is bad on a hard drive because of the amount of work the hard drive has to do and if is left unfixed will likely cause an early failure of the hard drive.
Thanks Gary it would have been nice to know this before made a right clod of myself.
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10 Apr 2014   #24
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

You're fine John, I'd never heard of "thrashing" before either.
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10 Apr 2014   #25
Gandalf

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Britton30 View Post
You're fine John, I'd never heard of "thrashing" before either.
I would never have guessed!
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10 Apr 2014   #26
Indianatone

Windows 7 x64 Ultimate and numerous virtual machines
 
 

Quote   Quote: Originally Posted by Gandalf View Post
Quote   Quote: Originally Posted by Britton30 View Post
You're fine John, I'd never heard of "thrashing" before either.
I would never have guessed!
If memory serves disk thrashing was something Windows 95 did when you only had 4 megabyte of RAM and tried to print something or load a 20 mb spreadsheet into Excel 95.
With this kind of behaviour I would suggest the OP checks the hard drive with Download Hard Disk Sentinel and check it is not failing, furthermore if the drive is not faulty a format and reinstall is what I would suggest as I suspect the OS is corrupted and loaded with malware.
My System SpecsSystem Spec
11 Apr 2014   #27
davenk23

windows7 64bit
 
 
To gregrocker

Gregrocker,

As I said, I appreciate the constructive suggestions and respect your volunteers efforts.
I think some comments were rude and condescending -- for instance
You have a lot of "crap" on your system
Lord only knows what else is on his machine.

I hope you insist your volunteers show respect as well.

davenk23
My System SpecsSystem Spec
11 Apr 2014   #28
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Did you manage to determine whether Norton is the culprit or not? it might be useful to check that so you can at least tick it off the list.
My System SpecsSystem Spec
11 Apr 2014   #29
davenk23

windows7 64bit
 
 
NAV

I am reluctant to remove NAV from my system. I have used it since the early 90's on many systems and
have never experienced a virus. I only use the anti-virus product (not all of the overhead stuff). Do you know of problems like this caused by NAV?
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11 Apr 2014   #30
gregrocker

 

Our crash analysts who are the best in the world find that removing Norton can resolve many problems. May I suggest you remove it using the Norton Removal Tool (as required by any of the most bloated AV's) just to try MSE for awhile, then you can reinstall it if it's removal doesn't bring better performance. https://support.norton.com/sp/en/us/...rProfile_en_us

Please don't take personally the way we regard "crud" found on PC's. This is not a comment about you but the malware. The most chronic case of infection I've dealt with is for my own Dad, which was solved by adding Malwarebytes Real Time protection ($29.95 for life) which simply won't let a user install something bad.

To resolve malware infection, I start with Malwarebytes free Full Scan and a full AV scan, then SuperAntiSpyware full scan, then disable all Add-on's and Search in browser Tools, uninstall anything you don't use in Control Panel.

I would also type "Indexing" in Start Search box, in Indexing Options, click Modify and confirm what's selected is only the User account and any external drive (plugged in) plus anything else you want indexed to show up in searches. Then select Rebuild Index. Watch Task Manager>Processes to monitor Indexing during thrashing. Index - Rebuild - Windows 7 Forums
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