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Windows 7: Need help troubleshooting a disk thrashing lockout


07 Apr 2014   #1

windows7 64bit
 
 
Need help troubleshooting a disk thrashing lockout

I have a Windows7 64bit system. All Windows and other software is current. Hard drive has been cleaned and defragged. Ckdisk runs clean. Several different Av and malware scans have been run and are clean. Startup programs are at a minimum. Almost every day, the system starts to disk thrash. This will last from 10 to 15 minutes. The disk indicator light is on solid. There is usually only a light load on the system, but there is almost no response. I try to start Performance Monitor, but it does not respond. I try to start Task Manager (clt-alt-delete), but it does not respond. When the thrashing is done, then the monitors appear, too late to help. How can I troubleshoot this?

My System SpecsSystem Spec
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07 Apr 2014   #2
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Welcome to Seven Forums davenk23.

What you describe certainly has the marks of some sort of infection. They can and do, often disable Task Manager. By "thrashing" I assume you mean constant disk read/write activity? Lets try this.

Please download AdwCleaner:
http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner
Save to the desktop.

Close all open programs.
To run the program, right-click AdwCleaner.exe and select: Run as Administrator

Click on Search and confirm the prompt.
After the program finishes, a text file report opens.
Please post the content of the C:\AdwCleaner[Rx].txt in your reply. In the reply window click the "#" icon at the top and paste the log text between the [code ] Paste Here [ /code] tags.

Do NOT perform the delete part before I or someone else can read the log.



To delete:

Run AdwCleaner once again.
This time click on: Delete
When done, please post the content of the C:\AdwCleaner[Sx].txt in your reply as outlined above..
My System SpecsSystem Spec
07 Apr 2014   #3

windows7 64bit
 
 

Yes, there is constant disk activity. Not only Task Manager, but all other activity is locked out. As I said, I have run several Av and malware checkers. They all run clean. Any ideas on how to get a monitor going or something to help determine what the disk activity is all about?
My System SpecsSystem Spec
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07 Apr 2014   #4
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Your monitor doesn't work either?
Do the Adwcleaner steps then we can go on.
My System SpecsSystem Spec
07 Apr 2014   #5

windows7 64bit
 
 

The software dos not have a valid publisher signature. That is a security risk. Do you have other suggestions on troubleshooting?
My System SpecsSystem Spec
07 Apr 2014   #6
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

No I don't. The software is fine, we use it often here.
You could try this one.
http://www.eset.com/us/online-scanner/
My System SpecsSystem Spec
07 Apr 2014   #7

windows7 64bit
 
 

Do you know of other forums that might have expertise in complex troubleshooting?
My System SpecsSystem Spec
07 Apr 2014   #8
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

You can try this one, but they also will recommend ADW and want you to try suggestions.
PC Help Forum
My System SpecsSystem Spec
08 Apr 2014   #9

windows7 64bit
 
 
adw cleaner results

I ran the cleaner. Do you see anything that would cause my extreme symptoms?


Attached Files
File Type: txt ADW Cleaner.txt (5.0 KB, 6 views)
My System SpecsSystem Spec
08 Apr 2014   #10

Windows 7 ultimate 64-bit
 
 

Have you tried to clean up any and all junk that may be in your system using malwarebytes and or superantispyware? If not; download, install and run the following programs:

SUPERAntiSpyware - Downloading File
https://www.malwarebytes.org/getmbam
My System SpecsSystem Spec
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 Need help troubleshooting a disk thrashing lockout




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