Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Everything Greyed out in Problem Reporting Page & Win7 not turning off

21 Apr 2014   #11
English Teacher

Windows 7 Home Premium 64bit SP1
 
 

It seems that the Group Policy Editor is not available for my version of 7 i.e. Home Premium


My System SpecsSystem Spec
.
21 Apr 2014   #12
Brink

64-bit Windows 10 Pro
 
 

In that case if you like, you could download and merge the .reg file below to remove all policy settings in the registry for Windows Error Reporting, then restart to apply and see if that helps.

Was system restore an available option for the shutdown issue?


Attached Files
File Type: reg Remove_Windows_Error_Reporting_policies.reg (420 Bytes, 8 views)
My System SpecsSystem Spec
21 Apr 2014   #13
English Teacher

Windows 7 Home Premium 64bit SP1
 
 

OK. I've merged the reg file you have given in your last post. Everything is still greyed out but the "Automatically Check for Solutions" whereas before it was on "Never Check"....I hope it stays this way after rebooting as well unlike last time!!
But why are the buttons greyed out still....I'm Admin

As for the computer not shutting down. I've narrowed it down to Daemon Tools Lite. After an update of this program it seems to have started. Rolling back to a previous restore point didn't help.
In the morning, I'm going to delete DTLite and see if that helps.....I have also now noticed that on booting up, the computer tries to install a software driver but fails. Again I will investigate this further tomorrow.
My System SpecsSystem Spec
.

21 Apr 2014   #14
Brink

64-bit Windows 10 Pro
 
 

Well, that's a first step in the right direction. It appears something else is enforcing a policy, but at least it's set properly.

I hope it turns out to be DTLite causing the shutdown issue.
My System SpecsSystem Spec
22 Apr 2014   #15
English Teacher

Windows 7 Home Premium 64bit SP1
 
 
Update

OK Latest update. As I said in my last post, this morning I uninstalled DTLite and rebooted the computer 3 times. Each time the computer shut down properly.

However, it does appear that you are right Brink, something is enforcing the policy to grey out the options. It is back to square 1 after the first boot since I merged your reg file!!
Here are the entries from the Registry
Here is what I found in BOLD:
NB This first below is no longer exists in the registry; the 2nd has a new entry added!!
[HKEY_CURRENT_USER\Software\Policies\Microsoft\Windows\Windows Error Reporting]

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Windows Error Reporting]
"Disabled"=-
(default) Reg-sz (Value not set)
Disabled Reg_Dword
0x00000001 (1)
DontShowUI Reg-Dword 0x00000001 (1)



One other thing now.....Always something new everyday!!!

I'm now getting a message that windows is trying to Install a Device Driver Software each time I boot but the installation is unsuccessful with this message No Driver Found
In Device Manager Under OTHER DEVICES (with a Question Mark) there is a new entry "UNKNOWN DEVICE" with Yellow Exclamation Mark

How lovely.....
Thanks once again......
My System SpecsSystem Spec
Reply

 Everything Greyed out in Problem Reporting Page & Win7 not turning off




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Win7 suddenly reporting not genuine
My lenovo laptop (W510 running 7 Ultimate 4) suddenly started reporting that windows is not genuine. MGADiag still shows it as genuine but reports several system files with file mismatch File Scan Data--> File Mismatch: C:\Windows\system32\wat\watadminsvc.exe File Mismatch:...
Windows Updates & Activation
Word 2010:Page Number option greyed out
If I open a new document in Word 2010 and select the Insert tab, the Page Number option in the Header and Footer group is greyed out. Ken
Microsoft Office
Win7 - Action Center - Problem Reporting
In the Problem Reporting Settings the 'radio button' is checked for 'Never check for solutions'. The alternatives are all de-activated (greyed-out) and I am unable to change settings. There is only one 'user' on my PC and I run an Administrator a/c. Can anyone help me to select the recommended...
Performance & Maintenance
x64 Win7 is reporting only 3GB out of 4GB RAM
I'm a bit confused why it's saying this. All the RAM is PC6400 and it's compatible with my machine. I see this when I go to System properties (right-click Computer and properties). Beside the Installed Memory (RAM) label, it says 4.00 GB (3.00 GB usable). Very strange. Hopefully it's just a...
Hardware & Devices
why is "send page by email" greyed out in Internet Explorer 8?
Does anyone know why "send page by email" is greyed out in Internet Explorer 8? This add-on is installed and enabled in IE 8, but it still will not work. I normally use Firefox and even though I read a few bad reviews about it's “Email the Web” add-on, I went ahead and installed it because...
Browsers & Mail
Reporting Win7 UX to Microsoft
I'm posting this using WinXP (my usual OS), and Win7 runs on the same hardware except it's a separate boot disk (ie, not a dual boot system). I know I can click a link on the Win7 desktop to report problems etc, but how can I do the same from a machine not running Win7? Is there a URL that can...
General Discussion


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 05:11.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App