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Windows 7: Everything Greyed out in Problem Reporting Page & Win7 not turning off

19 Apr 2014   #1
English Teacher

Windows 7 Home Premium 64bit SP1
 
 
Everything Greyed out in Problem Reporting Page & Win7 not turning off

Hi,

As the title says all the options are greyed out in the Problem Reporting Page Settings. I have downloaded the reg file from the thread below and it solved it but after rebooting the buttons were greyed out again!!

www.sevenforums.com/performance-maintenance/191332-win7-action-center-problem-reporting.html

I'm trying to sort out a problem and want to see if it will generate a report to send to Microsoft. The problem that I'm trying to sort out is that sometimes my Windows 7 won't shut down. It logs off ok but gets stuck on Shutting Down

How can I try to resolve this problem?

Win 7 SP1 64bit

Thanks for any help in advance.




Attached Thumbnails
Everything Greyed out in Problem Reporting Page & Win7 not turning off-win7.png  
My System SpecsSystem Spec
.
19 Apr 2014   #2
Brink

64-bit Windows 10 Pro
 
 

Hello English Teacher, and welcome to Seven Forums.

From your screenshot, it looks like Windows Error Reporting has been disabled. See if enabling Windows Error Reporting using the tutorial below will allow you to change these settings afterwards.

Windows Error Reporting - Disable in Windows

Hope this helps for now,
Shawn
My System SpecsSystem Spec
19 Apr 2014   #3
English Teacher

Windows 7 Home Premium 64bit SP1
 
 

Hi Shawn,

Thanks for your reply. I have followed the links but the parts where are should click are greyed out.
From the Windows Task Manager: Windows Error Reporting Service is stopped. When I right click on it to start it, I obtain Unable to start service: Access Denied.

Anything else to do? Am still trying to find out why computer won't shut down properly.
My System SpecsSystem Spec
.

19 Apr 2014   #4
Brink

64-bit Windows 10 Pro
 
 

Does using OPTION TWO to enable Windows Error Reporting work better?
My System SpecsSystem Spec
20 Apr 2014   #5
English Teacher

Windows 7 Home Premium 64bit SP1
 
 

Hi Shawn,

Firstly let me say Happy Easter!!!

Sadly the reply to your is NO.

I have opened up the reg file that I downloaded and navigated, using regedit, to the entries to see what is there. Maybe because I can't really shut down the computer so it's not working? However, the reg file I downloaded from the thread in my first post worked without rebooting but it reverted back again after the reboot!!

Here is what I found in BOLD:

[HKEY_CURRENT_USER\Software\Policies\Microsoft\Windows\Windows Error Reporting]
(default) Reg-sz (Value not set)


[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Windows Error Reporting]
"Disabled"=-
(default) Reg-sz (Value not set)
DontShowUI Reg-Dword 0x00000001 (1)


If you have any more ideas, I'd be grateful. Do you think it's worth doing a repair install?
My account is Admin
My System SpecsSystem Spec
20 Apr 2014   #6
Brink

64-bit Windows 10 Pro
 
 

Delete the DontShowUI DWORD in the right pane at the bottom location, and restart the PC to see if that does it.
My System SpecsSystem Spec
20 Apr 2014   #7
English Teacher

Windows 7 Home Premium 64bit SP1
 
 

Hi Brink,

I deleted it and then rebooted. The settings in the Program reporting are still the same!!
I have checked both reg entries to make sure it wasn't made again after the reboot and it wasn't, all there was in both was (default) Reg-sz (Value not set)

So despite me having to turn off the computer myself, the value was deleted. I'm sure that there must be some way to make and send an error report!!

If I can't solve this problem, I'll start another thread for my problem with not shutting down properly!!
My System SpecsSystem Spec
20 Apr 2014   #8
Brink

64-bit Windows 10 Pro
 
 

What does it show in your "Problem Reporting Settings" window now?

For your shutdown issue, it would be best to create a new thread for it. Do you have anything still running when you shutdown?
My System SpecsSystem Spec
20 Apr 2014   #9
English Teacher

Windows 7 Home Premium 64bit SP1
 
 
No change

Hi,

There is no change in the Problem Reporting Settings. As you can see they are still all greyed out.

As for the shutting down problem it stops at "Shutting Down", that is what it says while shutting down but after 30 minutes or more it is still doing it.


Attached Thumbnails
Everything Greyed out in Problem Reporting Page & Win7 not turning off-win7.png  
My System SpecsSystem Spec
20 Apr 2014   #10
Brink

64-bit Windows 10 Pro
 
 

In that case you still have a group policy enabled. You could check using the tutorial below to see what group policies you have enabled to see if one of them may be for this.

Group Policy Editor - Quickly View Enabled Policies in Windows

If your shutdown issue has just recently started, then you could do a system restore using a restore point dated before this started to hopefully be a quick fix.
My System SpecsSystem Spec
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 Everything Greyed out in Problem Reporting Page & Win7 not turning off




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