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Windows 7: Almost everything "has stopped working"

18 Jul 2014   #11
ndb

Windows 7 Home Premium 64bit 6.1.7601 SP1 Build 7601
 
 

Hi guys, sorry for delay in replying. Busy week and now have the golf to contend with too. Ok, did what I think is a factory install using the HP partition. Checked the hard drive first and it is fine. Don't know what System Mechanic was on about; haven't reinstalled it. Once reinstalled there were unsurprisingly tons of updates but it all seems to be working ok. I haven't had a great back up routine in place to date. I've used a mixture of external hard drives, pen drives and another laptop and desktop so most info has been duplicated in several places but not religiously so.


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18 Jul 2014   #12
ndb

Windows 7 Home Premium 64bit 6.1.7601 SP1 Build 7601
 
 

I also discovered the disk management application which has confirmed the health of the drives. I decided to create a new partition specifically for data. This is an interim solution until I purchase a SSD when the price comes down that bit further. I'm sure I'll find help here to show me how it's done when the time comes.

The biggest pain of having to do this reinstall is having to reinstall software. On the other hand, it does bring into focus which one's I really want and need. Unfortunately, I can't find the registration key for Microsoft Office 2010. I think it came pre-installed with the laptop as opposed to a separate disk but no idea what I've done with the key (and/or disk if I'm mistaken about that); I've moved house since then and it could have easily gone walkies then. I've had a chat with Mircosoft online telling them I've got the receipt (at least that's something). She said she couldn't do anything. Neither can Comet, which ceased trading 2 Nov 2012. I've been advised to call Microsoft. What I have noticed, when I re-accessed my "live" account is that I have access to office documents which I created on this computer using my Office 2010. I'd have thought (hoped) that would be enough proof for them.
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 Almost everything "has stopped working"




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