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#31
When I ran the SURT the first time with the "Victim of Software Counterfeiting" pop-up, my Windows desktop changed to a black theme. I cleared the "Victim of Software Counterfeiting" pop-up and then got an icon in my notification area that my time on activation had run out. I clicked that icon and the system indicated that the activation was successful. I rebooted and ran the SURT again this time without the "Victim of Software Counterfeiting" pop-up. The SURT loaded a hot fix without errors. I ran "sfc /scannow" and the issue was not resolved.
Attached is the CBS.log file (compressed).
Attachment 327744
Copy all of the commands in the code box and paste the whole bunch into an elevated command prompt window
Cmd Paste = Right click
All commands will execute, except perhaps that last one - just hit enter to make sure everything launched.
Code:DIR C:\Windows\slui.exe /s ICACLS C:\Windows\System32\slui.exe REG QUERY HKLM\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S REG QUERY HKLM\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S REG QUERY HKLM\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S ICACLS C:\Windows\System32\sppsvc.exe ICACLS C:\Windows\System32\en-US\sppsvc.exe.mui DIR C:\windows\sppsvc.* /S REG QUERY HKU REG QUERY HKU\S-1-5-20 DIR %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform ICACLS %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform\tokens.dat
Did you try the troubleshooting tab on the window in this pic?
Did SURT end or did it complete?
Look in Windows\Logs\CBS - is there a Checksur.log?
Post it if there is. Thanks.
I think you're running up against what Noel pointed out - slui corruption needs to be resolved first.
The output from the commands prompt will give more information to get to that point.
Noel is the best at this but he's working an issue on his own machine. Golden is also no slacker. It takes me longer to find the next step because I don't focus on these issues and my knowledge is really old. So it takes a while to fire up those dormant brain cells.
Thanks for your patience and some really good feedback.
Bill
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I can't recall exactly, but I believe I clicked on the troubleshooting tab and it didn't offer anything substantial. I ended up calling the number which connected me to MGA and they in turn patched the call to MS Support after I explained what was going on.
Yes, the SURT completed without any errors. I've attached the additional logs files below.
I'm going to go through all the posts on this thread and answer all the questions and add some additional information.
Thanks for the support.
Regards
CheckSUR.zip
CheckSUR.persist.zip
DeepClean.zip
Here is the result of those commands in the CMD prompt window:
After my fourth call with MS Support which left me with system file checker issues, I attempted to fix it by restoring my system to a restore point just before my contact with MS Support. The restore was successful, but it didn't resolve the system file checker issue.Code:Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation. All rights reserved. C:\Windows\system32>DIR C:\Windows\slui.exe /s Volume in drive C is Windows 7 Pro x64 Volume Serial Number is 983E-9BB2 Directory of C:\Windows\System32 20-Nov-10 23:24 349,696 slui.exe 1 File(s) 349,696 bytes Directory of C:\Windows\winsxs\amd64_microsoft-windows-security-spp-ux_31bf3856 ad364e35_6.1.7601.17514_none_b9e7a42ab571bbb9 20-Nov-10 23:24 349,696 slui.exe 1 File(s) 349,696 bytes Total Files Listed: 2 File(s) 699,392 bytes 0 Dir(s) 145,069,395,968 bytes free C:\Windows\system32>ICACLS C:\Windows\System32\slui.exe C:\Windows\System32\slui.exe NT SERVICE\TrustedInstaller:(F) BUILTIN\Administrators:(RX) NT AUTHORITY\SYSTEM:(RX) BUILTIN\Users:(RX) Successfully processed 1 files; Failed processing 0 files C:\Windows\system32> C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE57495 7-4077-4AD6-8658-327C2C86C5AA} /S HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE574957-4077-4AD6-8658 -327C2C86C5AA}\1.0 (Default) REG_SZ SPPUI 1.0 Type Library HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE574957-4077-4AD6-8658 -327C2C86C5AA}\1.0\0 HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE574957-4077-4AD6-8658 -327C2C86C5AA}\1.0\0\win32 (Default) REG_EXPAND_SZ %SystemRoot%\System32\slui.exe HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE574957-4077-4AD6-8658 -327C2C86C5AA}\1.0\FLAGS (Default) REG_SZ 0 C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6- 8658-327C2C86C5AA} /S HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5A A}\1.0 (Default) REG_SZ SPPUI 1.0 Type Library HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5A A}\1.0\0 HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5A A}\1.0\0\win32 (Default) REG_EXPAND_SZ %SystemRoot%\System32\slui.exe HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5A A}\1.0\FLAGS (Default) REG_SZ 0 C:\Windows\system32>REG QUERY HKLM\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE57495 7-4077-4AD6-8658-327C2C86C5AA} /S HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE574957-4077-4AD6-8658 -327C2C86C5AA}\1.0 (Default) REG_SZ SPPUI 1.0 Type Library HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE574957-4077-4AD6-8658 -327C2C86C5AA}\1.0\0 HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE574957-4077-4AD6-8658 -327C2C86C5AA}\1.0\0\win32 (Default) REG_EXPAND_SZ %SystemRoot%\System32\slui.exe HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE574957-4077-4AD6-8658 -327C2C86C5AA}\1.0\FLAGS (Default) REG_SZ 0 C:\Windows\system32> C:\Windows\system32>ICACLS C:\Windows\System32\sppsvc.exe C:\Windows\System32\sppsvc.exe NT SERVICE\TrustedInstaller:(F) BUILTIN\Administrators:(RX) NT AUTHORITY\SYSTEM:(RX) BUILTIN\Users:(RX) Successfully processed 1 files; Failed processing 0 files C:\Windows\system32>ICACLS C:\Windows\System32\en-US\sppsvc.exe.mui C:\Windows\System32\en-US\sppsvc.exe.mui NT SERVICE\TrustedInstaller:(F) BUILTIN\Administrators:(RX) NT AUTHORITY\SYSTEM:(RX) BUILTIN\Users:(RX) Successfully processed 1 files; Failed processing 0 files C:\Windows\system32>DIR C:\windows\sppsvc.* /S Volume in drive C is Windows 7 Pro x64 Volume Serial Number is 983E-9BB2 Directory of C:\windows\Prefetch 01-Aug-14 12:55 19,842 SPPSVC.EXE-B0F8131B.pf 1 File(s) 19,842 bytes Directory of C:\windows\System32 20-Nov-10 23:23 3,524,608 sppsvc.exe 1 File(s) 3,524,608 bytes Directory of C:\windows\System32\en-US 12-Apr-11 04:17 18,944 sppsvc.exe.mui 1 File(s) 18,944 bytes Directory of C:\windows\winsxs\amd64_microsoft-windows-security-spp.resources_3 1bf3856ad364e35_6.1.7600.16385_en-us_f8bce8b9508ba1f6 12-Apr-11 04:17 18,944 sppsvc.exe.mui 1 File(s) 18,944 bytes Directory of C:\windows\winsxs\amd64_microsoft-windows-security-spp_31bf3856ad3 64e35_6.1.7601.17514_none_78875ce737927d27 20-Nov-10 23:23 3,524,608 sppsvc.exe 1 File(s) 3,524,608 bytes Total Files Listed: 5 File(s) 7,106,946 bytes 0 Dir(s) 145,069,371,392 bytes free C:\Windows\system32>REG QUERY HKU HKEY_USERS\.DEFAULT HKEY_USERS\S-1-5-19 HKEY_USERS\S-1-5-20 HKEY_USERS\S-1-5-21-764048772-141219837-185285450-1000 HKEY_USERS\S-1-5-21-764048772-141219837-185285450-1000_Classes HKEY_USERS\S-1-5-18 C:\Windows\system32>REG QUERY HKU\S-1-5-20 HKEY_USERS\S-1-5-20\AppEvents HKEY_USERS\S-1-5-20\Console HKEY_USERS\S-1-5-20\Control Panel HKEY_USERS\S-1-5-20\Environment HKEY_USERS\S-1-5-20\EUDC HKEY_USERS\S-1-5-20\Keyboard Layout HKEY_USERS\S-1-5-20\Network HKEY_USERS\S-1-5-20\Printers HKEY_USERS\S-1-5-20\Software HKEY_USERS\S-1-5-20\System C:\Windows\system32>DIR %windir%\ServiceProfiles\NetworkService\AppData\Roaming\ Microsoft\SoftwareProtectionPlatform Volume in drive C is Windows 7 Pro x64 Volume Serial Number is 983E-9BB2 Directory of C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsof t\SoftwareProtectionPlatform 01-Aug-14 12:33 <DIR> . 01-Aug-14 12:33 <DIR> .. 14-Jul-09 00:46 <DIR> Cache 31-Jul-14 10:00 7,520,374 tokens.bar 01-Aug-14 12:33 4,823,712 tokens.dat 2 File(s) 12,344,086 bytes 3 Dir(s) 145,069,371,392 bytes free C:\Windows\system32>ICACLS %windir%\ServiceProfiles\NetworkService\AppData\Roami ng\Microsoft\SoftwareProtectionPlatform\tokens.dat
After that I tried to read the CBS.log but got an access denied. That's when I came to this forum and posted my first thread related to that issue which I later resolved and then became aware of the corrupted slui.exe issue which is the reason I started this thread.
Original Thread:
System File Checker Errors - CBS.log
Do you see anything interesting in that CMD Prompt window output?
Regards
It will take me a bit to check the output against expected norms.
The last command didn't seem to execute, could you run this in an elevated command prompt
ICACLS %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform\tokens. dat
and post the output?
Thanks.
Code:Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation. All rights reserved. C:\Windows\system32>ICACLS %windir%\ServiceProfiles\NetworkService\AppData\Roami ng\Microsoft\SoftwareProtectionPlatform\tokens. dat Invalid parameter "dat" C:\Windows\system32>ICACLS %windir%\ServiceProfiles\NetworkService\AppData\Roami ng\Microsoft\SoftwareProtectionPlatform\tokens.dat C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProt ectionPlatform\tokens.dat NT AUTHORITY\SYSTEM:(I)(F) BUILTIN\Administrators:(I)(F) NT AUTHORITY\NETWORK SERVICE:(I)(F) Successfully processed 1 files; Failed processing 0 files C:\Windows\system32>
mpdrm files seem ok, they are most likely part of ClamAV, a free AV application - do you have that installed?
A lot of Open Source programs get flagged, so you have to check.
Only a few of the lower tier engines flagged it. You can leave all 3 it in place.
Ok slui looks good, one down.
I reviewed the thread and I got a bit confused (easily done) - the order is out of sync a bit.
Please run another MGAdiag to bring me back in sync.
Windows Genuine and Activation Issue Posting Instructions
I don't think anything has miraculously changed, but I need to verify the status after the license store was recreated.