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Windows 7: Corrupted System File SFC Can't Fix

31 Jul 2014   #1
tjg79

Windows 7 Professional x64 SP1
 
 
Corrupted System File SFC Can't Fix

Hi,

System file checker revealed a corrupted file that it can't fix, because the source file in store is also corrupted. The corrupted file is slui.exe.

The text from the CBS.log file follows:

Quote:
2014-07-30 20:03:10, Info CSI 0000016b [SR] Beginning Verify and Repair transaction
2014-07-30 20:03:10, Info CSI 0000016d [SR] Cannot repair member file [l:16{8}]"slui.exe" of Microsoft-Windows-Security-SPP-UX, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-07-30 20:03:11, Info CSI 0000016f [SR] Cannot repair member file [l:16{8}]"slui.exe" of Microsoft-Windows-Security-SPP-UX, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2014-07-30 20:03:11, Info CSI 00000170 [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.WindowsFoundationDelivery"
2014-07-30 20:03:11, Info CSI 00000173 [SR] Could not reproject corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:16{8}]"slui.exe"; source file in store is also corrupted
Is it possible to copy this system file from the distribution CD to both the system folder and the source store directory?

Thanks for your assistance.

Regards


My System SpecsSystem Spec
.
31 Jul 2014   #2
Ztruker

Windows 10 Pro X64
 
 

Open a Elevated Command Prompt like you did for sfc and run the following in sequence.

Dism /Online /Cleanup-Image /StartComponentCleanup

Dism /Online /Cleanup-Image /RestoreHealth

SFC /scannow
(repeat 2-3 times if necessary till all errors are cleared)
My System SpecsSystem Spec
31 Jul 2014   #3
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Here is a tutorial by by Brink that should be helpful.
Please read it completely first before completing it.

SFC /SCANNOW Command - System File Checker


Are you getting any notices on your computer that you are having a activation problem for Windows 7?

Do you have all of Windows 7 Updates?
My System SpecsSystem Spec
.

31 Jul 2014   #4
tjg79

Windows 7 Professional x64 SP1
 
 

Quote   Quote: Originally Posted by Ztruker View Post
Open a Elevated Command Prompt like you did for sfc and run the following in sequence.

Dism /Online /Cleanup-Image /StartComponentCleanup

Dism /Online /Cleanup-Image /RestoreHealth

SFC /scannow (repeat 2-3 times if necessary till all errors are cleared)
Thank you for the suggestion.

However, I get the following error 87 as seen in the text from the cmd prompt window copied below:

Quote:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>Dism /Online /Cleanup-Image /StartComponentCleanup
Deployment Image Servicing and Management tool
Version: 6.1.7600.16385
Image Version: 6.1.7601.18489

Error: 87
The startcomponentcleanup option is not recognized in this context.
For more information, refer to the help.
The DISM log file can be found at C:\Windows\Logs\DISM\dism.log
C:\Windows\system32>
Also, for the restore health command I also get error 87.


Quote:
C:\Windows\system32>Dism /Online /Cleanup-Image /RestoreHealth
Deployment Image Servicing and Management tool
Version: 6.1.7600.16385
Image Version: 6.1.7601.18489

Error: 87
The restorehealth option is not recognized in this context.
For more information, refer to the help.
The DISM log file can be found at C:\Windows\Logs\DISM\dism.log
C:\Windows\system32>
Am I doing something wrong?

Thanks for the assistance.

Regards
My System SpecsSystem Spec
31 Jul 2014   #5
tjg79

Windows 7 Professional x64 SP1
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
Here is a tutorial by by Brink that should be helpful.
Please read it completely first before completing it.

SFC /SCANNOW Command - System File Checker


Are you getting any notices on your computer that you are having a activation problem for Windows 7?

Do you have all of Windows 7 Updates?
Thank you for that information. I'll read it carefully.

Yes, I'm getting a pop-up window that suggests my Windows 7 Pro x64 is not genuine. When I click through the path to resolve the issue, I get the only option to buy Win 7 again. Microsoft Tech Support refuses to fix the issue unless I pay for paid support which I won't do. I'll reload the OS before I pay for support from MS.

Yes, my system is fully updated.

Thanks again for that link.

Regards
My System SpecsSystem Spec
31 Jul 2014   #6
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Quote   Quote: Originally Posted by tjg79 View Post
.....
Yes, I'm getting a pop-up window that suggests my Windows 7 Pro x64 is not genuine. When I click through the path to resolve the issue, I get the only option to buy Win 7 again. Microsoft Tech Support refuses to fix the issue unless I pay for paid support which I won't do. I'll reload the OS before I pay for support from MS.

Yes, my system is fully updated.
.....
What process are you clicking though to resolve the issue?

See: OPTION TWO in Activate Windows 7 Online
You'll need your Product License key - use the key from your product packaging or from the COA sticker on your machine.

Refer to the error codes at the end of the tutorial.

You might have to activate by phone. Call them and explain, I've never heard of the activation channel charging. They might decline to give you a new key, but...
Activate Windows 7 by Phone
My System SpecsSystem Spec
31 Jul 2014   #7
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Either you do or do not have a legal COA.
Do you have a legal COA for your computer and the operating system you have installed.

Please complete this Tutorial by Brink. It might shed some light on the problem.

Windows Genuine and Activation Issue Posting Instructions
My System SpecsSystem Spec
31 Jul 2014   #8
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

I'm confused:
System File Checker Errors - CBS.log

Maybe you're looking at this the wrong way.

See if a quick malware scan shows up anything: herdProtect: Malware Detection
You don't need to analyze the output, please post a screen shot of the Scan results (if there are lots, just post the log in step 8.
My System SpecsSystem Spec
31 Jul 2014   #9
tjg79

Windows 7 Professional x64 SP1
 
 

Quote   Quote: Originally Posted by Slartybart View Post
Quote   Quote: Originally Posted by tjg79 View Post
.....
Yes, I'm getting a pop-up window that suggests my Windows 7 Pro x64 is not genuine. When I click through the path to resolve the issue, I get the only option to buy Win 7 again. Microsoft Tech Support refuses to fix the issue unless I pay for paid support which I won't do. I'll reload the OS before I pay for support from MS.

Yes, my system is fully updated.
.....
What process are you clicking though to resolve the issue?

See: OPTION TWO in Activate Windows 7 Online
You'll need your Product License key - use the key from your product packaging or from the COA sticker on your machine.

Refer to the error codes at the end of the tutorial.

You might have to activate by phone. Call them and explain, I've never heard of the activation channel charging. They might decline to give you a new key, but...
Activate Windows 7 by Phone
I've had four telephonic support calls with Microsoft Support where the tech took control of the desktop and reactivated my already activated Win 7. When I contacted the Microsoft activation team and explained the issue, they transferred the call to MS tech support each time. Additionally, MS tech support checked the system and ran a few utilities to include "sfc /scannow." I had run "sfc /scannow" several times without any issues before I contacted MS. The first Microsoft support tech, in addition to what I indicated, inspected the registry and deleted several registry keys pertaining to old antivirus programs, several folders in the programs directory and what he described as a malicious software key subsequent to his running "sfc /scannow" without issues. After the first MS tech support session, the problem reoccurred within a few hours, so I contact MS support again. When the second MS tech support rep ran "sfc /scannow" the system file checker indicated that there were corrupted files that it couldn't fix. The second MS tech support rep also ran some third party programs, because he suspected a malicious software was at play. There was no malicious software on the system. He didn't resolve the system file checker issue, because the support session ended when I lost contact the tech support rep. The third tech support rep repeated what was all ready tried before, but indicated that I would have to pay for paid support for him to run a special Microsoft utility to fix the system file checker issues. He also indicated that it was likely the activation pop-up window would happen again, but he didn't indicate why. The fourth MS tech support rep repeated most of what I already described and again insisted that I pay for paid support to run the utility to fix the system errors. He downloaded the text from the CBS.log file, but didn't reveal the specific information even after I specifically asked how to read the CBS.log file text. I pointed out that I suspected the system errors were likely a result of the actions of the first MS Support tech rep, because the system file checker didn't indicate any issues until it was run a few hours after his actions. Interestingly, the CBS.log file was deleted or cleaned of all history prior to the second MS Support tech reps actions. The fourth tech support session ended when I exceeded the number of profane words I was allowed. It was clear to me that Microsoft was trying to generate revenue for something that I felt was their responsibility to fix for free.
My System SpecsSystem Spec
31 Jul 2014   #10
tjg79

Windows 7 Professional x64 SP1
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
Either you do or do not have a legal COA.
Do you have a legal COA for your computer and the operating system you have installed.

Please complete this Tutorial by Brink. It might shed some light on the problem.

Windows Genuine and Activation Issue Posting Instructions
I've got a legal COA. MS Support tech reps verified it four times.

I think I have the problem isolated. I have a corrupted slui.exe file, both copies. This file controls activation. Although my system is already activated, I've been getting pop-up windows that indicate my copy of Win 7 is not genuine. The solution, as I see it, is to replace both copies of the corrupted file; one in the system and one in the store. The system file checker can't do it, because it relies on the store copy. If it would use the distribution CD for a store, I think it could fix the issue. Is there a way to have the system file checker restore files from the CD as was the way it was done with XP?
My System SpecsSystem Spec
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 Corrupted System File SFC Can't Fix




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