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Windows 7: Very slow system

25 Aug 2014   #11
andrew129260

Windows 10 Pro
 
 

If you were infected, lets see if anything is hanging around:

1.) Download herdprotect: (choose the portable version)

Download herdProtect - Free Anti-Malware Platform

2.) Run the scan.

3.) When the scan finishes, save the results per the screenshot below. Then upload the log here.

DO NOT REMOVE ANYTHING YET. I will advise if anything needs removed when I receive the log.

Attached Images


My System SpecsSystem Spec
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26 Aug 2014   #12
Mhensien

Windows 7 64 bit
 
 

I don't see an option to Save the results, but nothing has been removed yet. Here are the results:

Very slow system-scanresults.jpg


My System SpecsSystem Spec
26 Aug 2014   #13
Mayank Parmar

Windows 10 Tech Preview
 
 

Another good tool is Trojan Remover (Download Trojan Remover), an advantage of this tool is that it can also repair important windows service if they are disabled or may have gone corrupt.

you can try to run hitman pro (Downloads - SurfRight), if it detects any infection related with MBR or boot volume, then do not replace/repair/delete that file as it may lead to no boot scenario. i will advice you to run hitman pro in Safe Mode With Networking


I will recommend you to run hitman pro if not to remove detection then altleast to check if there is any infection left post running other tools
My System SpecsSystem Spec
.

26 Aug 2014   #14
jimbo45

Linux CENTOS 7 / various Windows OS'es and servers
 
 

Hi there

IMO the BEST solution would be to TOTALLY re-install Windows and then take a CLEAN backup image which you could restore if your machine gets infected.

While you are at it if you could run to swapping the HDD with an SSD you'd immediately gain a HUGE improvement -- slow HDD's can kill any system no matter how much RAM or how powerful the processor is.

In any case once you are up and running take regular backups and keep OS + Pgms in its own partition (about 50 GB should be more than enough). Keep data etc in other partitions or on different HDD's.

Cheers
jimbo
My System SpecsSystem Spec
26 Aug 2014   #15
andrew129260

Windows 10 Pro
 
 

Quote   Quote: Originally Posted by Mhensien View Post
I don't see an option to Save the results, but nothing has been removed yet. Here are the results:

Attachment 330667
Hmm odd. Mine has the option to still save results after scanning, and I have the latest version. Lets dig deeper. Remove the adware pups listed. Then rescan with herdprotect and make sure they are gone.

I would like you to scan with Hitman Pro.

1.) Download hitman pro here for your windows version and install it.

2.) Open hitman pro. Click next.



Read and Accept the license agreement, then checkmark the box and click next.



Choose to only run a one time with this computer and click next



The scan will start, wait until it completes, then click the save log button.



Choose a place to save it for upload later



Close out of hitman pro.

Find the log file wherever you saved it and upload it using the paperclip

My System SpecsSystem Spec
27 Aug 2014   #16
shadedgrey63

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Do you know if this computer uses a Nvidia Graphics card?
My System SpecsSystem Spec
28 Aug 2014   #17
Mhensien

Windows 7 64 bit
 
 

The display adapter is AMD Radeon HD 6520G

Attached is the log from hitman HitmanProlog.txt

Performance is much better since running hitman


My System SpecsSystem Spec
28 Aug 2014   #18
andrew129260

Windows 10 Pro
 
 

You can safely remove everything found by hitmanpro. You can activate the free license and remove everything.

Rescan with herdprotect and report the findings.
My System SpecsSystem Spec
28 Aug 2014   #19
Mhensien

Windows 7 64 bit
 
 

scan results are attached. The system is running much better. Still some slight lag, but very much improved.Very slow system-2ndscan.jpg


My System SpecsSystem Spec
28 Aug 2014   #20
Mayank Parmar

Windows 10 Tech Preview
 
 

All the detection can be deleted, you can activate the 30 days trial version to delete the infections.
If computer still runs slow, then also check the device manager. Also, check the "hidden devices" to check if there is anything with any yellow or red sign.
Also, sometimes the user account can also go corrupt, and the best fix for this issue will be to create new user account and transfer the data from old account
My System SpecsSystem Spec
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 Very slow system




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