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Windows 7: Another laptop that will not power off with Windows 7

25 Aug 2014   #11
panamadan

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by linnemeyerhere View Post
Try this as well disable all in your start up menu and try rebooting and shutting down several times with all none essentials closed in your start up menu.
That sounds the same as doing a Clean Boot, which I tried, and it did not fix the problem.
I booted with all System and Startup items disabled, from msconfig. No luck.
The only thing that resolves the problem is Safe Mode.

BTW, the same problem affects all Windows users too, since I do have multiple user accounts.

I have been trying to fix this since it started a month ago, with no luck.
That is why I said it is one of those almost impossible problems to fix...
Short of reinstalling Windows, which is not a good option.


My System SpecsSystem Spec
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25 Aug 2014   #12
linnemeyerhere

Microsoft Community Contributor Award Recipient

Windows 7 Ultimate 64
 
 

Maybe read up on repair install in our tutorial section?
My System SpecsSystem Spec
25 Aug 2014   #13
panamadan

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by linnemeyerhere View Post
Maybe read up on repair install in our tutorial section?
If I remember correctly, a repair install is where you boot from the install DVD, then select to repair the existing installation, instead of installing again. Is that what you are referring to?

If so, I think that only repairs boot issues, and nothing else, but I could be wrong on that.
I might try it anyway, since I am grasping at straws now too.
My System SpecsSystem Spec
.

25 Aug 2014   #14
andrew129260

Windows 10 Pro
 
 

If malwarebytes found some items, I think we need to take a much closer look.

1.) Download herdprotect: (choose the portable version)

Download herdProtect - Free Anti-Malware Platform

2.) Run the scan.

3.) When the scan finishes, save the results per the screenshot below. Then upload the log here.

DO NOT REMOVE ANYTHING YET. I will advise if anything needs removed when I receive the log.

Attached Images
My System SpecsSystem Spec
26 Aug 2014   #15
panamadan

Windows 7 Home Premium x64
 
 

I ran the Herdprotect scan, and it found 3 programs that were "Inconclusive" because they were not signed.
It did not give me the option to save the results, as shown in your attached image file.
Here is a screen shot of its results screen.

I know all 3 of those programs are OK, so it did not find anything truly suspicious.
Thanks for the suggestion though.
Fortunately, windows is still useable, and this problem is not causing any useability issues.


Attached Thumbnails
Another laptop that will not power off with Windows 7-herdprotect-results.png  
My System SpecsSystem Spec
26 Aug 2014   #16
andrew129260

Windows 10 Pro
 
 

Hmm odd. Mine has the option to still save results after scanning, and I have the latest version. Lets dig deeper.

I would like you to scan with Hitman Pro.

1.) Download hitman pro here for your windows version and install it.

2.) Open hitman pro. Click next.



Read and Accept the license agreement, then checkmark the box and click next.



Choose to only run a one time with this computer and click next



The scan will start, wait until it completes, then click the save log button.



Choose a place to save it for upload later



Close out of hitman pro.

Find the log file wherever you saved it and upload it using the paperclip

My System SpecsSystem Spec
27 Aug 2014   #17
panamadan

Windows 7 Home Premium x64
 
 

OK, I ran Hitman Pro as you suggested.
It found many things, and removed them, but it still won't power off or restart, so it did not fix the problem.

Attached here is the result log.


Attached Files
File Type: log HitmanPro_20140827_0724.log (68.3 KB, 0 views)
My System SpecsSystem Spec
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 Another laptop that will not power off with Windows 7




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