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Windows 7: Another laptop that will not power off with Windows 7

24 Aug 2014   #1
panamadan

Windows 7 Home Premium x64
 
 
Another laptop that will not power off with Windows 7

A month or so ago my HP-Probook-4530s laptop with Windows 7 x64 stopped powering off after shutdown.
It did before, but stopped, and it will not do a Restart either. Manually powering it off is necessary now.
I updated the BIOS to the latest version, plus the video and audio drivers too.
The Intel chipset drivers are supposedly the latest version already, according to the HP Update utility, and the Intel driver checker utility on their web site.
It WILL power off normally in Safe Mode, but NOT with a Clean Boot.

Here is my shutdown_trace file that I captured using the Windows Performance Toolkit tutorial in this forum.

Dana-shutdown_BASE+LATENCY+DISK_IO_INIT+DISPA.7z download - 2shared

Any suggestions?


My System SpecsSystem Spec
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24 Aug 2014   #2
linnemeyerhere

Microsoft Community Contributor Award Recipient

Windows 7 Ultimate 64
 
 

What kind of AV are you running and what does it and Malwarebytes come up with on deep scans in safe mode if you can?
My System SpecsSystem Spec
24 Aug 2014   #3
panamadan

Windows 7 Home Premium x64
 
 

Thanks for replying.
I am running MSE, Microsoft Security Essentials.
I haven't run a deep scan in Safe Mode yet, but will try that and post the results here.

BTW, I forgot to mention that this laptop also has Ubuntu on it, and it powers off just fine, so the hardware is working fine.
My System SpecsSystem Spec
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24 Aug 2014   #4
linnemeyerhere

Microsoft Community Contributor Award Recipient

Windows 7 Ultimate 64
 
 

Please download free version of Malwarebytes and run it till nothing is found. Reboot several times and report back.
My System SpecsSystem Spec
24 Aug 2014   #5
panamadan

Windows 7 Home Premium x64
 
 

I just ran a deep scan with MSE in Safe Mode and no problems were found.
I also ran sfc /scannow as suggested by others, and it found no problems either.
Of course, I have also checked the system and application log files, and found no errors there either.
I have done and checked pretty much everything that other people who have had this problem suggested, and nothing has worked so far.
Some of them have still not found and fixed their problem either, so it looks like it will be the same for me.
A few have fixed it though, and the cause was different for them, so this problem has different causes.

This is one of those all too common windows problems that are almost impossible to trace or fix, that Ubuntu does not have...
My System SpecsSystem Spec
24 Aug 2014   #6
linnemeyerhere

Microsoft Community Contributor Award Recipient

Windows 7 Ultimate 64
 
 

"This is one of those all too common windows problems that are almost impossible to trace or fix, that Ubuntu does not have..."
Well that's an assumption to say the least. Have you run the Malwarbytes?
My System SpecsSystem Spec
24 Aug 2014   #7
panamadan

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by linnemeyerhere View Post
Please download free version of Malwarebytes and run it till nothing is found. Reboot several times and report back.
OK, it supposedly found and removed some Rogue malware the first time, and nothing the second time.
Unfortunately that did not fix the power off problem though.
My System SpecsSystem Spec
24 Aug 2014   #8
linnemeyerhere

Microsoft Community Contributor Award Recipient

Windows 7 Ultimate 64
 
 

I grasping at straws but does it have the same issue with the battery only or battery removed on ac?
My System SpecsSystem Spec
24 Aug 2014   #9
linnemeyerhere

Microsoft Community Contributor Award Recipient

Windows 7 Ultimate 64
 
 

Try this as well disable all in your start up menu and try rebooting and shutting down several times with all none essentials closed in your start up menu.
My System SpecsSystem Spec
25 Aug 2014   #10
panamadan

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by linnemeyerhere View Post
I grasping at straws but does it have the same issue with the battery only or battery removed on ac?
Yes, it does.
The only time the issue is resolved, is in Safe Mode.
My System SpecsSystem Spec
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 Another laptop that will not power off with Windows 7




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