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Windows 7: Event Log service unavailable

30 Aug 2014   #1
Duckie2

Windows 7 Home Premium 32bit
 
 
Event Log service unavailable

Received phone call today from Support1000. Remote session was done on my laptop, event log had a a lot of errors. Tech spent about 2 hrs and now he states he shut the event log to prevent my system from being hacked. How does the event log service have anything to do with the system being hacked?


My System SpecsSystem Spec
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30 Aug 2014   #2
DocBrown

Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
 
 

Welcome Duckie2

Who is Support1000 ? Was it a random call to you saying your computer had problems ? There are a bunch of scams / frauds going arround to get your money for help and stealing info off your computer. They are the hackers !!!
My System SpecsSystem Spec
30 Aug 2014   #3
Duckie2

Windows 7 Home Premium 32bit
 
 
Thank you DocBrown

Web site is Support1000.com
My System SpecsSystem Spec
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30 Aug 2014   #4
Brink

64-bit Windows 10 Pro
 
 

Hello Duckie,

Yep, I'm afraid that you have been scammed. I would recommend that you do a clean install of Windows to make sure nothing is left of what they may have put on it.

I would also strongly recommend that you change your passwords for anything that you accessed on that computer to be safe.

Keep an eye out for any suspicious activities on your bank and credit card accounts if you have accessed them online from that computer. If anything shows up, you better be fast to report it, close the account, or have the account numbers changed.
My System SpecsSystem Spec
30 Aug 2014   #5
LMiller7

Windows 7 Pro 64 bit
 
 

Shutting of the Event Log service would not prevent hacking. It would more likely do the opposite.
I quote from the service description:

"Stopping this service may compromise security and reliability of the system."

I think that is an understatement.
My System SpecsSystem Spec
30 Aug 2014   #6
Duckie2

Windows 7 Home Premium 32bit
 
 
Thank you

I'm setting up alerts on my bank account and changing passwords and other account information.
My System SpecsSystem Spec
30 Aug 2014   #7
DocBrown

Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
 
 

How much did you have to pay them ? Did you use a Credit Card or a Debit Card ?

They probably turned OFF your event log so you could not see what they did or when they connect to you again.

What program did they use to connect to you ?
My System SpecsSystem Spec
30 Aug 2014   #8
Duckie2

Windows 7 Home Premium 32bit
 
 

Payed 99.00 to paypal. Teamviewer QuickSupport was used. Also CCleaner was installed, Glary Utilities 5 and BullSecurity and also Norton Antivirus
My System SpecsSystem Spec
30 Aug 2014   #9
Brink

64-bit Windows 10 Pro
 
 

Duckie,

You might also report this to PayPal to see if they may be able to reverse the transfer.

https://www.paypal.com/cgi-bin/websc...stion4-outside

https://www.paypal.com/us/webapps/he...=FAQ2422&m=CLL
My System SpecsSystem Spec
30 Aug 2014   #10
Duckie2

Windows 7 Home Premium 32bit
 
 
Thank you Brink

Office is closed Pacific time. Will call first thing in morning.

I want to attempt to restart the Event service, can you assist me. I feel so violated.
My System SpecsSystem Spec
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 Event Log service unavailable




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