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Windows 7: Two explorer.exe, One taking all of my RAM's Memory

28 Nov 2014   #11
Tookeri

Windows 7 Pro 32
 
 

In the lower pane window, right-click on a column header for example "Name". A small window will show up. Click "Select columns". Then select: Path, Company Name, Verified Signer, Virus Total


My System SpecsSystem Spec
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28 Nov 2014   #12
AfrimS

Windows 7 Home Premium 64bit
 
 

So upon starting up my PC today and doing as instructed it turns out that the Path, Company Name, Verified Signer, and virus total is checked on and still no difference but other then that the Explorer.exe that takes up all my memory has a ctfmon.exe within it which i do not recall seeing it before, heres is a picture - imgur: the simple image sharer
My System SpecsSystem Spec
28 Nov 2014   #13
AfrimS

Windows 7 Home Premium 64bit
 
 

Also another thing, I dont know if this is relevent or not but one of my svchost.exe takes usualy around 200 - 250 K memory according to task manager - imgur: the simple image sharer
My System SpecsSystem Spec
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28 Nov 2014   #14
AfrimS

Windows 7 Home Premium 64bit
 
 

So I found something very interesting when working with my PC and it turns out that if I disconnect my wireless network adapter or disable my internet connection then the Second explorer.exe that takes all my memory uses only about 3,000 K Memory here is an image - imgur: the simple image sharer.

Any ideas on what to do / why this is happening?
Iv checked my firewall and had allowed only think i absolutely trust to go through
My System SpecsSystem Spec
29 Nov 2014   #15
Tookeri

Windows 7 Pro 32
 
 

I don't know. Looking at imgur: the simple image sharer several Microsoft processes are not signed in column "Verified Signer", including the 2 explorer.exe while for example Snipping Tool.exe is. But they are "clean" according to VirusTotal.

Don't know what that means but on my PC all processes by MS are signed by MS. I mainly use the Verified Signer info to check signatures only for 3rd party products, because all MS processes should be signed AFAIK.

Hope someone else can jump in here and help out. Until then you could try to scan your machine with other and IMO better products than Microsofts, for example Free Virus Scan | Online Virus Scanner from ESET
My System SpecsSystem Spec
29 Nov 2014   #16
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Two explorer processes

Well I had the same problem once but it can be tricky to pin down the cause. On my machine the problem has historically been caused by buggy shell extensions and also by security software.

Suggest:

Download and run UVK: UVK - Ultra Virus Killer

Note   Note

Don't try running any UVK fixes as they are only needed for specific problems and only if and when needed.


From the GUI select "Scan and create log" with the following options selected.

Two explorer.exe, One taking all of my RAM's Memory-uvk-ultra-virus-killer.jpg

The resulting log should contain anything that creates a right click context menu in Explorer when you right click on a file or folder. If there's anything that you don't use - disable the entry. Whatever is left - check for updates for those products. You could upload the log and attach it to your next post if you like.

You can usually disable context menu entires from within the offending program's settings.

Also when running UVK take a look at "Memory Modules Manager" and use it to see what dll's the offending explorer.exe (from the PID) has loaded. You can get the PID from Process Explorer or change Task Manager view settings to show process PID.

Here's an example and you can see that the highlighted entries are shell extensions that integrate with explorer.

Two explorer.exe, One taking all of my RAM's Memory-uvk-ultra-virus-killer.jpg

We would be most interested in the results shown for the problem explorer process.


Attached Thumbnails
Two explorer.exe, One taking all of my RAM's Memory-uvk-explorer.jpg  
My System SpecsSystem Spec
29 Nov 2014   #17
AfrimS

Windows 7 Home Premium 64bit
 
 

Okay so here is the Log from the "Scan and create log" here is a paste-bin link - LOG - Pastebin.com , and here is a download to the log itself - https://www.dropbox.com/s/p748bk9cdc...20Log.txt?dl=0.

And here is the image for the Memory module i believe the explorer.exe that takes all the memory is highlited, with "17528" at the end of it - imgur: the simple image sharer
My System SpecsSystem Spec
29 Nov 2014   #18
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Shell Extensions

Okay so I've only had a quick look so far. I've spotted a few things.

7-zip hasn't been updated in a long time and did cause problems on my machine at one point with two explorer.exe processes being created. A quick test would be to uninstall 7-zip as it's free - it can be reinstalled any time. Don't remove it just yet though. What method do you use to uninstall software?

You've also got WinRar alongside 7-zip. Do you need them both?

You've got an Avast file context menu entry:

<FileContextMenu> | 00avast | | No description | Hash error: Directory | Unsigned : No publisher

However it looks like your on board security is currently Kaspersky (KIS). Do you see any Avast entry in your right click context menu when right clicking on a file? Try a few file types including executables.

If you previously used Avast but have removed it -how did you do it?

There are other entries that I need to ask about. Power ISO - do you really need a folder right click context menu entry? Same goes for VLC. Media files play fine for me in VLC without enabling the context menu.

Then you're using Google Drive and Dropbox. I heard about a problem with the Dropbox shell extension some time ago. I don't use either but check for Dropbox version updates.

I'm going to take a look at the file you uploaded to Dropbox but I'll need to disable my hosts file and post again after looking at your file.

For the time being just try answering the above questions if you can. Thanks!
My System SpecsSystem Spec
29 Nov 2014   #19
Tookeri

Windows 7 Pro 32
 
 

A note: both the specs and this screenshot http://i.imgur.com/wYbXUnI.png indicates that also Microsoft Security Essentials is running. So it seems to me that more than one anti-virus product is running which is not recommended. It can cause conflicts and strange problems.

And from the latest screenshot I noticed an old and vulnerable version of Adobes Flash Player for Internet Explorer. Outdated over a year ago.
My System SpecsSystem Spec
29 Nov 2014   #20
AfrimS

Windows 7 Home Premium 64bit
 
 

For each question,

1) What do i use to remove programs? I either go to my Control Panel > Programs > Uninstall a Program and uninstall from there or I use CCleaner to uninstall programs

2) Do i need both winrar and 7zip? No I actualy forgot that i have winrar even installed, gonna remove it now

3) Do i see avast on my right click context menu? No there is none and I do not recall how i removed avast but I do know I had it at one point and removed it, seems like i didnt remove it completely

4)Is KIS my board security? No I use to have it at one point but i bieleve the subscriptions expired and so i therefor got rid of it and just just Microsoft security essentials. I do not recall how i removed KIS either unfortunately.

5) As for power ISO i did uninstall it from the Control Panel > Programs > Uninstall A Program. And as for the VLC right click context menu I do not know how to remove it

6)About Dropbox and Google Drive I use to use google drive for documents before I had Microsoft Office but now i never use it and as for Dropbox i keep my pictures on it mainly but I could try uninstalling both If i need to

Thanks alot for trying to help me out Callender

BTW Should i go ahead and update 7Zip/Remove it and should I also update Adobe Flash Player and Internet Explorer now or wait for later?
My System SpecsSystem Spec
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 Two explorer.exe, One taking all of my RAM's Memory




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